Foxtel Reviews 

Over 20 years I have spent $20000 on Foxtel
The programmes have degenerated to such an extent that I cancelled my subscription
Apart from the operator spending a lot of time convincing me I was making a mistake I got my wish
The problem was the return of the IQ box which they wanted me to take to Australia Post and pay for the postage
Two phone calls later I was told I could take it to Hudded several suburbs away which was worth it to me
To my surprise there was a depot just down the road from me Talk about lack of service and incorrect information My friend cancelled a week later and had the same experience
Some companies never learn

My father passed away on the 4th August, on the 31st August I called to cancel his service.
I pressed the number for deceased estates and got a young girl.. problem number 1!!
Told her I wished to cancel the service due to his passing, she was like,, ohhhh he’s had this service for over 20 years, I said yes I’d like to cancel.
She proceeded to try and sell me the service again with the rewards and discounts I’d be entitled to, I said no I wish to cancel the service.
She then proceeded to ask if anyone else in the family would like to take on the service. I said no! I wish to cancel the service.
She then went on to tell me about the discounts…….
As a very calm Person who mind you is deeply mourning the loss oh his father, lost my mind…
Shame on you Foxtel
This experience should have been straight forward and handled delicately and with empathy..
If I wanted sales I would have selected sales, I selected DECEASED ESTATE!!! Read the room and have someone with proper customer service skills and know how to deal with delicate situations….
I will be telling everyone of my horrific experiences with your company and team!!!
Absolutely mortified with my experience….

Foxtel and their debt collector "recoveries corp" are a law unto themselves. If you push back like I did, they retreat back into their hole of " you can't touch us". this is unfortunately true because no one will take them on. Tke Consumer Affairs- Vic, we can't help, go to the TIO. Stupid muppet from CAV was wrong and i told him so. So i sent another email to the higher ups, and got a quick reply- we can't touch them- even when they lie and give crap service. So I pushed back and said that I was not under contract, not on a direct debit(never have) so they can't really touch me either. since 25 May and for the last 67 days, I have used AI against them. Despite a promise from Recoveries that they take their business and customers seriously, and a reply that they will contact me by 26 June- radio silence. Emails to all levels of fuxtel up to corporate level- nothing! Shit , all I wanted was for them to acknowledge their bills are disputed, and all I wanted was a legal tax invoice from them as proof of debt. I also wanted about $150 of late fees taken off the bill, because they never emailed me the montrhly bills. All up they owe me now. So last email said- this is my last correspondence on the matter. no invoice= no legal debt owed= jam it where the sun don't shine.I'd like more peope to push back against this "evil empire" with thanks to Joe Jackson" lyrics. The variation in monthly bills people pay is disturbing, but push back sometimes works. I genuinely fell sorry for people who pay $145 or more per month for crap. My family use free streaming services now to fill in the hours of also crap FTA..

Tried to cancel my foxtel. I was on the phone for 1/2 an hour. All I got was the same rubbish over and over again trying to make me stay. Foxtel is not the same they should be ashamed of their high prices and poor customer service

What a rubbish company since DAZN took over. Three times I have had my account reduced/suspended although bills have been paid on time. Sick to death of paying for poor service, rubbish content and non existent customer service. In the age of streaming I see no further need for the new thieving grifters that now own Foxtel.
Goodbye.

Gareth Stapleton

Don’t do it. Charge you for things you aren’t a using and have cancelled or have asked for back. Can’t (6 weeks for me) get anyone to actually help. Instead everyone says what you want to hear to get rid of you and zero actual issues solved.

Why are we paying premium prices to watch the NRL and AFL when the commentary is clearly being called from a studio instead of at the ground? The audio quality is awful—it genuinely sounds like the commentators are using AirPods rather than professional broadcast equipment.

For the amount Foxtel charges, this is simply unacceptable. Customers are paying for a premium sports experience, but the production quality doesn't reflect the price.

Have you seen your online reviews? They're overwhelmingly negative, with common complaints about high subscription costs, excessive advertising, poor customer service, and difficult cancellation processes. It's no surprise many customers are recommending alternative streaming services that they believe offer better value.

Instead of charging premium prices, Foxtel should focus on delivering the premium product its customers are paying for.

My mum is 75 years old she rang Foxtel customer service Monday 3:30pm spoke to Roy after 4min nothing was resolved, he promised to call back in an 1hour she waited with no call back

Foxtel Part II
well my saga continues, i rang them again on 24/4 to ask for a tracking number which they couldn't give me but they said the IQ box had left the warehouse and they promised me a credit for the delay. surprise, i rang them again on 29/4 to ask for a tracking number and was told they were just ordering the box today. i also asked where my credit was and they tried to tell me they couldn't give a credit until i quoted the last call reference number when a credit was promised.
i don't know whether i will ever receive the box but i will let you know. stand by for part III.
p.s. i got a tracking number almost immediately after writing this. lets see what happens next.

WORST TV APP EVER. EVERY TIME I TURN MY TV OFF AND ON I HAVE TO RE INPUT MY EMAIL AND PASSWORD. FOXTEL ANNOYING EVERYONE !!

I was speaking to Hayden who was ignoring my question even though I asked it multiple times. He was giving me to go around every time I asked it. Then when I asked to have the contact details of his manager, he said about how he would discuss the claim with his manager and they would get back to me. And then tried to end the conversation.

Absolute disgrace of a company and the customer service is even worse. I got told the person chatting with me is dealing with 3 people at the same time so I have to re type questions. Didn't even get close to a resolution. Clearly putting prices up without putting money into their existing customers. Absolutely disgusting.

Appalled by disgustingly poor customer service that I received today… I was a long standing Foxtel customer of 11 years… due to time constraints and not using Foxtel hardly at all over the last couple of years… I called to cancel effective immediately and to receive a refund (they debited me earlier today)… he kept trying to convince me to stay despite me being very clear that I don’t use Foxtel anymore, I don’t have the time to watch it and I haven’t used it in years and since it had just been debited earlier today, I’d like funds refunded immediately… he insisted I provide a reason why (none of their business really but I’d already told him why 👆🏼) then said he couldn’t refund me… I insisted on speaking to his supervisor or anyone higher than him and he said they’d all tell me the same thing so I’d just be wasting my time… of course the supervisor agreed to the refund… I would not recommend these guys to anyone as this is how they treat someone whose been with them for 11+ years!! Appalling!!

I've had foxtel for years, there's just no competition for watching golf unfortunately....
Foxtel has become unwatchable due to the volume of repetitive, bad taste disgusting adds. Sick dying children and animals in graphic detail over and over and over, all begging for your dime. Even if you were to pay, the adds only become more prolific, that's how they use your dime. I don't recommend foxtel and I don't recommend paying any of these disgusting marketing campaigns robbing viewers of their few minutes of potential relaxation after work. Marketers should try getting a useful contributing occupation

I am astonished Foxtel is still in business. Appalling outdated rubbish, old or D rated movies, massive commercials on every channel, and the most incompetent moronic 'support' people on their online chat service. Simple English explanations seem to defeat these idiots - words of one syllable needed. Ghastly experiences, the simplest issue turns into major agony with these cretins reading off scripts which don't match the issue. Seriously terrible.

Terrible customer service. Have a contract in my email not to expire until next year. Recieved recent bill with increased pricing, told today they can't honour old contract and couldn't do better pricing to match existing deal. Lost customer today, just over their crap.

talking to their support team is like scraping your brain with sand paper.
The will run you around in circles and their support team seems to have severe amnesia even when everything is written in the chat beforehand

I have spent half an hour this afternoon trying to cancelling my foxtel....why did it take so long...I just wanted to cancel, but the ladies tried really hard to talk me out of it - why don't they just listen to the customer - really frustrating. Please think about this.... I managed to cancel it in the end.....

CANCELLED MY FOXTEL. THE GUY I DEALT WITH SAID MY ACCOUNT WAS UP TO DATE & NO MONEY WAS OWING.

TODAY, I GET A LETTER FROM A DEBT COLLECTOR TODAY SAYING I OWE FOXTEL.
I CALLED FOXTEL BUT AS MY ACCOUNT IS CLOSED THEY WEREN'T ABLE TO ASSIST ME.

BULLSHIT.

Got offered the opportunity to upgrade from iQ3 to the latest box, and guess what?? Free to air channels can now only be viewed by logging into the apps, and free to air programs can no longer be recorded if they are showing when you are asleep or at work, and if they are not streamed by the app, you will miss them. How strange that service delivery is reduced but my monthly premium is unchanged. So I am paying the same, for less service. Way to go, Foxtel, what a rort.