Vodafone Australia Reviews 

Genuinely the most incompetent and worst experience I’ve ever had.
Spent a month trying to set up home internet. Spent hours of my own time on the phone waiting on hold and trying to get assistance. Placed an order for vision50, received a modem and never got proper connection. After a technician was finally sent last week, and I had functioning internet for a whole week, Vodafone inexplicably disconnected my internet. After speaking to multiple different staff and spending hours online, I was given no explanation except that the order was not properly placed on their side. The last suggestion I had was that another modem would need to be sent, which would take a week.
I have no trust in any one I spoke to, got a different story from every different person, spoke to multiple different people who promised my internet would “now be resolved” which was completely false. I have invested hours of my time on the phone, wasted over a month and still have no internet. Genuinely, I cannot believe how incompetent and appalling this entire experience has been. I will never ever use Vodafone again and am now searching for a new provider, having to return the useless modem they sent me. Wish I could give 0 stars. I deserve compensation for the hours of my time and the lack of internet which could have been sent up a month ago, if they had been a competent provider. To the Vodafone social media team- please do not have the audacity to respond here telling me “to get in touch” and spend more of my own time following this up. I have lodged two complaints, maybe your own team should do their actual job and follow me up.

The sim change from Moose Mobile to Vodafone was a nightmare from start to finish. The help line is a joke with the poor operators clueless. I was told so many conflicting things trying to get my husband and my phone's new sims installed. Now mine won't ring any Telstra landline, awkward when that is your home phone number and also your work number! My husband's sim has NEVER worked despite me going and buying a new 5G phone. The operator kept on trying to send the verification code to the phone that HAD NO SIM, therefore, no network coverage. Absolutely DO NOT RECCOMMEND.

I visited a Vodafone store at Townhall CBD, right next to the train station. They provided me with a 4G modem as the best option for my granny flat. I gave my address and contact details. The first issue was that they got the address wrong. When I got home and set up the modem, the network signal was weak. I contacted customer service and technical support, but they had no idea what to do and said there were no records of my call, they cant even assist or locate my current address then they asked me to visit their office for help. Since my partner is an technician and electrician , told them what needs to be done but the technician we talk to had no idea how to help either. It was very frustrating because my partner uses the internet for his work—ordering, meetings, and invoicing—while I use it for training and work from home. When he’s using the internet, I can’t, and I also can’t use my mobile . It was odd that I couldn’t use the TV either, since a Vodafone technician didn’t know how to fix this. I spent over an hour and a half on back-and-forth calls before giving up. I called again on a Saturday two weeks later to speak to a technician and customerservice to cancel; they asked why I wanted to cancel and why I couldn’t visit the office, which felt like a joke. I paid for the service, but then I was questioned as if it were a joke. After filing a complaint, I was told the $119 fee would be waived. After a month and a half, I checked my credit score and saw an outstanding balance. I called Vodafone three times and was told nothing was on my account. When I called again for the fourth time seeking a clear credit report, there was an outstanding amount that they had promised to waive. Customer service representatives had no idea about my details and gave me a funny answer about my address from eight years ago. Frustrated, I asked to speak to a manager, but they only gave me an automated response. To this day, I haven’t received any updates.until today i received an email from debt collectors, which felt like a joke. I used to stay with Vodafone because of their network, which was reliable, but my new accommodation was supposed to be better—unfortunately, it isn’t. Now they are demanding full payment for a service where I only used about 30% of the internet. I want this amount removed and a review of my case. The network quality is very poor, and I believe this issue needs to be escalated to higher management. Vodafone needs to fix its network, improve customer service, and ensure technicians assist customers properly. It’s frustrating when calling customer support, and they just laugh or chat at the back instead of helping. Also told Arma to collect money for a service that was below par. What a joke. tel no:403635227

I am still waiting for internet account access online, they email these fake invoices for me to pay but dont let me access my 5g wifi account online.
On top of that, the email i registered for my mobile is the same as my 5g wifi account email.
On top of that, i requested a new number when connecting, and instead they give me a number which was being used by voda staff member shahid .... sfter reporting, i was promised all ok. 2 months now and i cant register pay id.
I will be involving a lawyer for these failings.

Although Vodafones auto roaming function of 5aud per day is quite handy there are some other serious issues. My device which is only 4 years old is now incompatible with the mobile app. Billing rates are high, and coverage outside major cities is patchy. They do offer account suspension but this is very difficult to re activate from OS..

Attended Vodafone at The Pines today and once again the service was exceptional, thank you TJ.

I did not have a good experience with the company. When I purchased the SIM, I was charged an unexpectedly higher amount to keep their billing cycle valid. They never said before that they would charge more if I didn't buy the SIM on the 25th of each month. When I tried to chat with them, all I got was a final message, which was probably auto-generated and did not resolve my issue at all.

I would never recommend anyone to use this SIM. Regarding network coverage, it was not bad near the city, but as you go a bit away from the city, you lose the signal.

Just the worst possible service I was on phone today with them from two till 7 pm after having issues from one of their upgrades. They don’t even bother to notified you about This is the second time in three months absolutely disgusting.

I wish I could give it less than one star. It has been a disgrace on every metric.

Absolutely terrible customer service. I wasted over an hour speaking to 3 different representatives, and none of them could resolve my issue. I was then transferred to a fourth person! On top of that, I had great difficulty understanding their accents, which made the whole experience even more frustrating. An extremely disappointing and exhausting experience. 😤

Appalling service. Apparently I owe $219 and was disconnected. I never received notification of debt or intention to list default even though they supposedly sent emails. Now they are refusing to remove the default or help me over $200 and have ruined my life. THE WORST COMPANY I HAVE EVER DEALT WITH

Terrible service which doesn’t even work in cafes if I’m trying to hotspot and is randomly at one bar only - couldn’t even cancel without getting charged money, so now I’m stuck with them for 6 more months

They don't advise when charging fee's, they just take money from your account.

I was happy mostly with the service but trying to cancel the contract after leaving Australia was awful. Couldn’t get on my Vodafone app kept saying invalid details. Rang an Indian call centre multiple times who were very rude and finally told me it was all cancelled only for payments to keep being taken.

Awful service total scammers. Avoid and go to Telstra.

FYI YOU STILL HAVENT CANCELLED MY CONTRACT AS PER MY REQUEST. Cancel the number 0426 543 336 with immediate effect. Your Indian offshore team told me the last 2 months it was cancelled and the payments have NOT STOPPED.

Just trust me when I say go somewhere else. I was lied too to get a sale. Just not worth the headache!

Once great. Now utter trash. You'd do better with 2 cans and a ball of string.

I got a brochure in the mail for Vodafone Opticomm 500 connect with a free modem and mesh included for a 24 months plan. The speed was claimed to be 500Mbps 7-11pm. I liked the offer especially for the mesh, cancelled with iPrimus and signed up with Vodafone. To my horror, when the connection was activated it never jumped above 250Mpbs, during the 7-11pm window. I raised it with their customer care team chat which is manned by overseas agents, who told me that only 80% of speed is guaranteed. Well 80% of 500Mbps is 400Mbps NOT 250Mbps. So misleading, and false advertising!

Also a second horror I got told that the mesh will not be included, despite the agent on the previous phone call which took 1hr 35 mins, told me that it will be included! So terribly long to set up a simple connection and horrible customer service with an awful process.

I am regretting signing up for it. Stay clear and stick to your other providers!

Easily the worst provider in Australia. The customer service is disgusting. Calls drop out in the city, no one seems to be able to help. It would be more efficient to use a pigeon to communicate than to use Vodafone.

I am absolutely dumbfounded and appalled at the lack of "Customer Care" this company offers to long time customers. I have been with Vodafone for 20 years. I have renewed contracts with them several times. I have had multiple services including a data SIM and my mother's phone contract on my bill. Vodafone send me upgrade offer emails every month and when I finally see a phone I like, I am told I don't meet their requirements and can reapply in 6 months due to credit evaluation. No other solution. No retention. Nothing.