Everi Reviews 

terrible service

Been chasing a parcel now for 5 days as its sat in there hub since 4th august opened a case they say be inyouch 24 hours no they dont and dont attempt to be in touch its same old rubbish when they reply to reviews ring such a number etc its becoming more and more of a joke they might as well kept the bame hermes as its just as rubbish with name evri, guess the thiefs have took my parcel reason not getting back in touch and for not speeding up my delivery evri is a disgusting company and full of crimibals that dont respond and can not deliver

Should be -10 if applicable.Said delivery Friday 7/7/26..No show..then delivery Sunday 9/8/26..No show.Went on chatbot and phone to No avail.Rang Asda George to lodge a complaint confirming they would send an email and nothing.It is downright incompetence on evri and George.In future I will make sure evri is not the delivery partner.Also on the past I have received other people's parcels just left outside my door.

On the tracker, I was asked to refer a safe place, I ticked Parcel Box, and the traker now reads - We have delivered to the front porch.
I went out and got a box specifically to put the parcel out of sight and the driver stepped over the box to put the parcel on the porch, even though there is a notice on the box that says -Parcel Box,
Please replace lid.
I have the Ring system and the driver is there for less than 2 seconds, I have timed it.
Why am I asked my preference - parcel box - and the driver then ignores it and leaves an item that cost a lot of money, I am a pensioner, in full view of anyone walking past, is beyond me.
All my dealings with Evri leave me frustrated and upset because it seems that the drivers, Evri's representative, are only interested in getting to the next drop.
Malcolm Horler

Evri as a company were very poor and unreliable. However, Claire from the customer services team was incredible. A very helpful employee who was able to solve the issue and who also made sure to check back and keep me updated at every stage of the process. She was a superstar. Thank you.

Absolutely dreadful experience. Whatever all the other reviewers have mentioned, exactly same happened to me. Three times! This latest time, they delivered the parcel to a completely different apartment building, and has the audacity to send me a picture! Avoid sellers that use EVRI

Unbelievably Amazon are sending parcels via Evri = parcel damaged, lost or stolen .A prime nextday order of a very very expensive plant .A gift for my wife has now gone missing. It was supposed to arrive on Monday today us Wednesday?? Evri have claimed twice its out for delivery. The truth and this despicable company are on different planet's .There was two items sent by two different suppliers both have now disappeared. I cannot get a refund because i have to refuse the package lol .What package the one that's disappeared. Trading standards need to investigate this company .And the Criminal records of their staff need to be examined. I will now close my Amazon account and never order again from them

Not one single parcel that has been entrusted by companies I've ordered goods from has arrived on time if at all. The latest is an email informing me that I will get an estimated delivery time within 48 hours and 5 days later I've yet to receive any information from Evri. Do not trust this company with your orders, please.

The package I was expecting was a next day delivery. They didn’t even attempt to deliver it and said they would try again next day. Got a message saying to expect delivery between 10:30-12:30 looked at tracking again at 13:50 message sorry we were unable to deliver will try again next day. I am now refusing to use any businesses that use these amateurs. It has now cost me a further £45 to get
My goods before I fly out tomorrow. You can take Hermes out and change the name to Everi but you still get the same result useless amateurs

1. Evri phone and chat system rigged to cut you off "try later' on phone.
2. Chat tells me my query 3 months old when 3 WEEKS old, stops user giving any more chat responses about parcel. When driver apparently left 2 different parcels, but left 1 acording to picture. Looking at the one bag picture, it certainly did Not hold 23 missing items. Two large tool bags for instance among them.
3. Evri driver Used same cut open bsg picture for so called two deliveries/ different parcels. 4. Driver Picture taken of the one bag clearly cut open. No wonder he didnt knock.
5.Neither of which i received. So guess he decided to take the rest of the open bag(s) with him.
6.. i called Evri left my number.. Of course no response. Online tells me to contact seller.
The place is a disgusting joke.
4. A separate returns to Evri via post office with receipt from QR code being invrstigated. Temu only received half of returned order.
5. I intend to boycott Temu for using this clearly concerning service for their honesty and their fixed methods of contact that ensures no one gets through to query or complain of theft from bag cut open in the picture driver took. To answer where 2nd missing bag went, and why same pic used. And why they have the cheek to tell me to contact seller when their driver needs questioning.
Or am i to beleive temu sends out cut open parcels and Evri dont feel their reputation at stake to query or refuse to deliver? Of course not. Judging by their response NO, hsving a good time it seems at our expense.
AVOID LIKE THE PLAGUE.

Another Parcel Missing
How on earth do Evri stay in business. They are the most unreliable and dishonest delivery service. They constantly lie and fail to deliver. In future if a seller is using Evri don’t risk having it delivered to your home..it most likely will disappear.

Everi is very unreliable. This isn't the first time that a delivery has gone wrong in my experience with them. On this particular instance, the initial attempt at delivery was on the wrong address, with the photo evidence clearly marking the wrong house number. on the second attempt, i had been waiting patiently outside my window when I noticed a man walking up and down the other side of the street who then got back on his van and drove away. I then received a notification of a failed delivery attempt. He took off before i could go downstairs to go outside and ask if he's the delivery driver I've been waiting for. The service is appalling, and there aren't any channels to speak to anyone of note, instead you are funneled into chat bots and automated responses on their phone line.

Abysmal. I was coming downstairs when a courier opened my porch door in and threw a package in without knocking . He'd gone by the time I got down and the package had my post code on but an address miles away. I have no idea why he chose my house of all the ones in this postcode area except, I presume, I am the only one with a porch. I tried to contact Evri through their Chat and Phone options but they restrict us to a very limited number of options, none of which are relevant. There are no sender details so now what do I do?

The worst company ever! Even worse customer service? They are saying they will contact you within 24hr nobody does! They are employing thieves and nobody is doing nothing about it!!! Rubish, horrible and hope you shut down!

So chose a collection point which turned out it wasn't from the shop owner when I went to collect. Shop owner never took receipt of parcel even though driver took a sly picture saying it was delivered. Walked out of shop and reloaded parcel on back of van.All this and camera cctv footage explained to Evri and all they say is its been delivered. What a joke of a company. If you liked to be messed about and not be able to talk to a representative choose Evri. Lazy and un professional

I ordered some Ad blue for my truck from a company on Amazon. I chose this company as the delivery was supposed to be the next day (Saturday). I then found out that Evri were the couriers. I stupidly hoped that they would actually deliver on time as my truck won't run without it. They exceeded all my expectations by informing me that my delivery was at the final delivery depot at 8.33am on Saturday morning, their depot is 20 minutes away.
All hopes were dashed by 10.00 Saturday night,as I had still heard nothing. Many arguments with a machine later, which achieved absolutely nothing I finally was informed by E-mail that it would arrive between 8-10am on Monday. This deadline came and went and nothing arrived so I finally managed to get the machine to get someone from "customer services" to phone me. Just before the phonecall the delivery arrived.
Approximately 5mins after I get a phonecall, AND THEY GOT MY NAME WRONG!!!
This is the worst apology for a courier company in England, possibly the world.

Evri took possession of my parcel on the 19th of July then it vanished no explanation no updates nothing. Numerous attempts by myself to contact evri meet with silence and 2 weeks on they have still not got back to me. Drivers will throw your items behind bins hedges or leave them anywhere they please as it saves a redelivery. Some are rude and unprofessional. Evri will respond to ALL enquiries with a standard message from "kimberley" and then it's impossible to contact them and you will be stonewalled in the hope you give up and go away. There are YouTube videos of this appalling service in action. I recommend evri be avoided at all costs. My newest parcel has also gone missing and it can't be coincidence they seem to loose so many items....... by far the worst courier service there is.

Atrocious service!!!!
I won’t be buying anything where Evri is the courier.
You can’t even complain as even the humans are robotic in their response.
If only I could give a minus score. 😡

Evri delivery service in SE10 is atrocious
False claims that delivery attempted
Packages damaged
Items missing
Parcels left in the street
Escalated to Evri complaints and no one cares
I’m boycotting all retailers who use Evri

Absolutely awful this company has become. Use to think was good but the last couple of years they have lost 4 of my parcels etc so many times. Won't use them now. The emails you receive from customer service are useless....