Ekosport Reviews 

After paying for delivery with a said timeframe the delivery arrived later then specified. As a result of this I had already left on holiday and had to buy a replacement item while also both having to pay the initial shipping fee and retour fees resulting in a 18 EUR cost.

Ordering via app was ok but delivery was via Evri which was appalling - parcel never arrived so then needed to get a refund as wasn’t offered what I ordered again.
So 3 weeks on and didn’t get what I ordered - suggest you pay a little more and go with a more reliable company

I read mixed reviews online but decided to purchase with Ekosport because they had the product I wanted (a women's Haglof jacket) in the style and price I wanted. The order process was smooth and I received an immediate confirmation the order was received. Within 48 hours, I had notification the product had shipped, including tracking information. I received the product in about 8 days. So, I would recommend that if you need something urgently, be advised. I live in the south of France where packages frequently are delayed, stolen, or arrive in poor condition. My Ekosport purchase arrived in a timely manner with no issues. And, the jacket was in superb condition -exactly what I wanted.

Tres facile et tres bite. Merci

VERY delayed delivery, plus big fee to return products (they do not pay the costs!!)

Ordered ski jacket and needed to return. Do not presume this is easy and friction free. Took me over 4 weeks to get my refund. I threatened legal action which eventually got their attention. I kept getting fobbed off each step of the way.

I will never order from this company again and would warn if planning to return items in UK to expect problems. Incompetence or charlatans who knows.

Excellent site, fiable et efficace, je recommande vivement Ekosport !

I received an EMPTY PARCEL from Ekosport. Order: BE00070991

The parcel was delivered sealed and without any visible damage. However, when I opened it, the box was completely empty — the ordered item was missing.

The seller’s handling of this case is highly concerning:

- Initially, they claimed that the product was included in the parcel.
- Later, they changed their position and stated it was “damage in transit”, despite the parcel being intact.

No evidence has been provided to demonstrate that the goods were ever included in the parcel.

According to the carrier (DPD) and information confirmed through the postal ombudsman, the parcel had a recorded weight of only 0.42 kg, which could correspond to an empty box from the beginning of the shipping process.

Despite these facts:

- The refund has been refused
- No proper investigation has been conducted
- The seller continues to shift responsibility without proof

More than 30 days have passed since the order, which means the contractual obligation to deliver the goods has not been fulfilled.

This case has already been escalated through multiple official channels:

- Postal ombudsman
- European Consumer Centre (ECC)
- SignalConso (DGCCRF)
- Consumer mediation (CM2C)

If this issue is not resolved, the next step will be legal action through the European Small Claims Procedure.

The seller is unable to demonstrate that the goods were included in the parcel and physically delivered to the consumer.

Unacceptable handling of a clear non-delivery case. Buyers should be cautious.

Probably ok if your item(s) are in stock and your order is delivered correct.
I didn't receive an item and the following steps are what happened next.
First, you search the Ekosport website to find solution.
Second, after finding the solution you receive a link to go to a refund page which rerouted me to a 404 page.
Third, search the Ekosport website again to contact customer service.
Fourth, you fill in a template to adress the problem where you have to take a picture of the item you did not receive which is kind of difficult.
Fifth, i almost gave up and tried to report the missing item through my Ekosport dashboard.
Sixth, i received an e-mail with a pdf document which i have to print, fill in, sign, scan and mail back to Ekosport.

I ordered Marker 11.0 TP ski bindings with 90 mm brakes, but the brakes are narrower than 85 mm. Ekosport advised me to manually bend them to fit, but according to the manufacturer (Marker) they do not recommend manually bending or spreading the brake. I expected more accurate specifications and safer technical guidance for such equipment.

Purchase many items with them throughout the years. Shipping is always quick, very easy return policy (online purchases can be return in stores).

We used the Ekosport in Chamonix for Ski Rental. Excellent, friendly customer service from Marie, who really looked after my sister and brother-in-law.
Top quality equipment - great price - really nice people. I really recommend!

Any other retailer is better. Catastrophic logistics. Terrible customer service. Arrogant. Go somewhere else!

ordered a pair of skis on January 26 with an estimated delivery date before February 2. The parcel never arrived.

After contacting customer service, I was informed that the shipment was under investigation with their courier. However, weeks later, there is still no confirmed delivery date, no replacement, and no refund offered — only repeated requests for patience.

Because of this, I am unable to cancel the order or purchase another pair elsewhere, as my money remains held by the retailer until their investigation is completed. This leaves me in a very unfair position as a customer: I have paid in full, received nothing, and cannot make alternative arrangements.

The skis were intended for upcoming ski holidays, and I now face attending two trips without equipment due to the delay.

I understand that shipping issues can happen, but the responsibility to resolve them should not fall on the customer. Waiting indefinitely without a clear timeframe or solution is unacceptable.

I would strongly advise future buyers to consider this risk when ordering time-sensitive equipment.

PLEASE READ IF YOU ARE FROM THE UK

Well, Day 24 and I still haven't received my order. Evri have confirmed they lost it,but during this period of time Ekosports response times are shocking, it takes them 48hrs to respond and when they do, they send out a useless auto email that does nothing to help you, no human interaction in 4 weeks.

They have now said they will investigate the issue after 4 weeks, no remorse or talk of compensation, they just hold your money and completely ignore you.

I'm sure I'll get a refund this week,but they should compensate.

DO NOT ORDER FROM THIS COMPANY IF YOU ARE IN THE UK, UNLESS YOUR HAPPY TO BASICALLY SEND THEM MONEY for a few weeks and then they send it back to you when it suits them, dodgy company blueprint.

Two weeks since I received a faulty, completely unusable item in the mail and have emailed multiple times and followed the online instructions letting them know. You think it's OK to take more than two weeks to fix this? Will anyone ever reply? Soon I will report this as fraud, this is awful customer service. I have had to purchase the same item somewhere else.

Order placed on [12/01/2026].
No delivery within 30 days.
Seller refuses refund, referring to an “ongoing investigation” with the carrier.
EU law clearly states delivery must occur within 30 days and risk remains with the seller.
Refund still not issued. Case escalated.

I am on my third season and bought a pair of atomic bent 100 skis. I entered my exact boot size to get the bindings set and instead of setting the binds at the average they were set as far back as possible to the point were they still dont fit and after 50 yards the ski popped of and now the metal that keeps the break on has bent and is going to cost me another 300 euro in resort to buy knew binding and get the skis redrilled. i would not suggest buying new skis with this company or at least take the skis into resort and get them drilled by a trust worthy company out here. the skis cost me 560 pounds and are now going to cost close to 850.

Because they've removed my review from their website... Here again;
I bought my skis on January 8, 2026, because I was going on a winter sports vacation to Austria on January 16, 2026. The website advertised that it would take 2-3 business days for me to receive the skis. Between January 8 and 16, I contacted DPD & Ekosport several times. Ultimately, Ekosport is the company that has to take care of this for me. Today is February 5, 2026, and I received the skis on February 3, 2026. I had to rent skis (for €150) and Ekosport's customer service can't say anything else; "Bad luck, unfortunately, there's nothing we can do about it, these are your rights" . This is the last time I will ever buy anything from them. They don't think about the customer at all, don't offer any options or try to accommodate them. NOT RECOMMENDED!