Eco Lab Diamonds Reviews 

123
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the stunning quality of the fine jewelry and the exceptional craftsmanship of the beautiful handmade pieces. Many reviewers consistently highlight the remarkable helpfulness, prompt responsiveness, and deep expertise of the staff throughout the entire design and purchasing journey. Some people also mentioned that collaborating closely on custom or challenging ring designs was a remarkably smooth, engaging, and very satisfying experience. Reviewers additionally appreciated receiving fully certified diamonds, experiencing a straightforward and convenient online ordering process, and discovering elegant packaging that completely exceeded their initial expectations.

What people talk about most

Product

Clients share positive opinions on product, noting that jewelry such as engagement rings and tennis bracelets... See more

Staff

Customers had positive experiences with staff, frequently highlighting exceptional communication and genuine... See more

Quality

Consumers find quality to be positive, highlighting that the rings are amazingly beautiful and comfortable to... See more

Service

People report positive experiences with service, frequently highlighting personal attention, genuine... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve knows his diamonds. GIA certified expert, my friend is also a GIA certified jeweler and loves Steve’s line of products. Price is amazing, but the customer service is what’s the difference. Yo... See more

Company replied

Rated 5 out of 5 stars

Steve, Was very helpful throughout the whole process. The site was easy to access and use. He responded promptly to any of my questions and made me feel comfortable.. The jewellery looked amazin... See more

Company replied

Rated 5 out of 5 stars

Great communication, could always get in contact with queries. Very well priced with a beautiful product - love my lab grown diamond!! Would shop again for sure!

Company replied

Rated 5 out of 5 stars

I am now the proud owner of the most BEAUTIFUL ring I have ever had the pleasure of wearing! I get multiple compliments every singe day! Could not be more happy that I am to own this stunning forever... See more

Company replied


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 58031742171

  1. Jeweler
  2. also in
  3. Diamond Dealer
  4. Jewelry Designer

Written by the company

With over 20 years of experience as a Gemmologist and Diamond Technician, Eco Lab Diamonds’ founder Steve Richards FGAA knows his way around beautiful diamond jewellery. With the growing interest in eco-friendly diamonds and the shift away from mined diamonds, he created a business that specialises exclusively in lab-grown diamonds. Based in Australia, Eco Lab Diamonds delivers a stunning range of affordable lab-grown diamond jewellery to a world-wide customer-base via his website. From custom made diamond engagement rings, to stunning sparkly earrings, necklaces, bracelets, anniversary gifts, push presents, birthday presents and more, if you’re looking for a special gift to express your love, then browse through our extensive range of options. With lab-grown diamonds being virtually identical to mined diamonds both chemically and optically, your loved one is sure to agree that lab-grown diamond jewellery makes sense, both for the environment and for your hip pocket.


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

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4.9

All reviews

(123)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exemplary Service, Prettiest Bracelet

Steve from Eco Lab Diamonds offers first class service and beautiful, high quality jewellery. Steve must be extremely busy, however he is always responsive, helpful, knowledgeable and caring.
Steve took the trouble to make me the most beautiful tennis bracelet in a size and alloy that I needed. It is delicate and yet sturdy at the same time, and the diamonds look wonderful. The bracelet arrived right on schedule and was housed in a plain charcoal box which I thought was elegant, and tasteful. I am delighted to support this small Australian business and will continue to return whenever we are able. Thank you Steve.

27 October 2026
Unprompted review
Rated 5 out of 5 stars

So glad I took the chance — my dream ring!

I was honestly pretty nervous about buying my engagement ring online. I was worried about being scammed and, more than anything, worried that the quality wouldn’t be what I was expecting.

But I’m so glad I went with Eco Lab Diamonds. When the ring arrived, I was honestly blown away. It was exactly what I wanted and looked even more beautiful in person. The quality is amazing, and I couldn’t be happier with how it turned out.

It’s such a big purchase to make online, so I really appreciated how everything went so smoothly. I absolutely love my ring and would definitely recommend Eco Lab Diamonds to anyone looking for an engagement ring. ❤️

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Great workmanship, genuine expertise, wonderful personal service and people who clearly care about getting it right.

Eco Lab Diamonds were an absolute pleasure to deal with from start to finish.
They worked with me on the design and repair of my beautiful ring and somehow managed to make the whole process both interesting and fun. They patiently explained things like cut, clarity and what actually makes one diamond better than another — which was very helpful because apparently there is a little more to diamonds than simply choosing the sparkliest one!
What really stood out, though, was the personal service. They were fast, friendly, knowledgeable and incredibly responsive. I could send a message and, more often than not, have a reply within minutes — from an actual real person who knew what I was talking about and genuinely wanted to help. A rare and wonderful thing these days!
Nothing ever felt too difficult or too much trouble. They listened to what I wanted, offered sensible advice and kept me involved throughout the whole process.
And the best part? My ring is absolutely beautiful.
Great workmanship, genuine expertise, wonderful personal service and people who clearly care about getting it right. I am a very happy customer — and now possibly slightly more educated about diamonds than I ever expected to be!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

diamond stud earrings for my wife…

I wanted to buy my wife diamond stud earrings. The buying process was so easy and received them before her birthday. I was recommended to Ecolab diamonds from a friend. So have and my wife is so happy. they are bigger than the ones she lost.

4 September 2026
Rated 5 out of 5 stars

Steve is very easy to talk with

Steve is very easy to talk with. He listens. He advises. Would give 6 stars. Excellent prices. Will be buying again.

27 August 2026
Eco Lab Diamonds logo

Reply from Eco Lab Diamonds

Thank you Pamela for the 6 star review. Regards Steve

Rated 5 out of 5 stars

I absolutely adore my engagement ring

I absolutely adore my engagement ring. Steve was incredibly helpful and communication was exceptional. Given my ring was my own design, I was always a tiny bit nervous that it wasn’t going to turn out like I had imagined but in fact it is even better than I hoped. It arrived with IGI certification. It was a little too big (my own fault as I requested the size) but Steve immediately arranged for it to be resized at no charge.
Steve - I will not hesitate to get touch again for my wedding band!

17 September 2026
Unprompted review
Eco Lab Diamonds logo

Reply from Eco Lab Diamonds

Thank you Lisa and we love doing clients designs and and I can thank my jeweller who by the way is the best in the business to absolutely nail it and do it better than anyone can imagine as far as custom made rings go. Regards Steve

Rated 5 out of 5 stars

Beautiful diamonds

Beautiful diamonds, very easy online process. Would definitely recommend

7 July 2026
Eco Lab Diamonds logo

Reply from Eco Lab Diamonds

Thank you Susan for the nice recommendation. Regards Steve

Rated 5 out of 5 stars

Perfect experience from beginning to end.

Steve was an absolute pleasure to deal with. he gave us great insight and information, was incredibly responsive and the tennis bracelet we purchased was absolutely georgous an as discribed.

I wouldn't hesitate to recommend Steve and the team for any special purchases.

20 May 2026
Unprompted review
Eco Lab Diamonds logo

Reply from Eco Lab Diamonds

Thank you Justin and it's my job to make sure you get the perfect piece of jewellery. Regards Steve

Rated 5 out of 5 stars

Excellent Service & Quality

A great experience with Eco Lab Diamonds. Steve was very helpful throughout, communication was excellent, and the turnaround was quick. The product is fantastic quality, and I would happily recommend them.

5 June 2026
Eco Lab Diamonds logo

Reply from Eco Lab Diamonds

Thank you JP and I'm happy that you had a great experience dealing with us.
Regards Steve

Rated 5 out of 5 stars

I absolutely love my engagement ring

I absolutely love my engagement! Its the most beautiful ring I could have hoped for.
I highly recommend Eco Lab Diamonds.
Great customer service and a really good range.
I can't wait to buy my wedding and eternity bands from them!

27 April 2026
Unprompted review
Eco Lab Diamonds logo

Reply from Eco Lab Diamonds

Thank you for such a fantastic review and I'm just happy you love your engagement ring. Regards Steve

Rated 5 out of 5 stars

I gave Steve a challenging engagement…

I gave Steve a challenging engagement ring design, and he absolutely delivered. He created a truly unique and elegant ring that I love. Steve was fantastic to work with, easy to communicate with, understanding of my vision, and dedicated to getting every detail right. Thank you for creating such a beautiful ring!

30 May 2026
Unprompted review
Eco Lab Diamonds logo

Reply from Eco Lab Diamonds

Thank you Nathalia and yes it was one of the harder rings we had to custom make but having such great jewellers who can make or break a ring design and with your easy communication we created a beautiful diamond ring and you love it. Regards Steve

Rated 5 out of 5 stars

Easy business to deal with

Easy business to deal with. Quality product and service.

17 May 2026
Unprompted review
Eco Lab Diamonds logo

Reply from Eco Lab Diamonds

Thank you David I'm happy you enjoyed the ease to do business and service. Regards Steve

Rated 5 out of 5 stars

Beautiful designs and awesome price!

Beautiful designs and awesome price. Steve was great helping me choose a beautiful diamond and setting.

31 March 2026
Eco Lab Diamonds logo

Reply from Eco Lab Diamonds

Thank you Peter and I’m so happy you liked our wholesale diamond prices and our beautiful ring designs. Regards Steve

Rated 5 out of 5 stars

Amazing

Beautiful ring

30 March 2026
Eco Lab Diamonds logo

Reply from Eco Lab Diamonds

Thank you Apram and I’m glad you find that the ring beautiful and amazing. Regards Steve

Rated 5 out of 5 stars

It was a good trial order from to…

It was a good trial order from to receive the diamond asked for it exactly.
This encouraged me to order again.

14 January 2026
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Reply from Eco Lab Diamonds

Thank you Khalid and looking forward to your next order. Regards Steve

Rated 5 out of 5 stars

Exceptional Service

Steve,
Was very helpful throughout the whole process.
The site was easy to access and use.
He responded promptly to any of my questions and made me feel comfortable..
The jewellery looked amazing, just like it appeared online.
Would highly recommend.

23 January 2026
Unprompted review
Eco Lab Diamonds logo

Reply from Eco Lab Diamonds

Thank you William for the fantastic review. Regards Steve

Rated 5 out of 5 stars

Breathtaking!

I am now the proud owner of the most BEAUTIFUL ring I have ever had the pleasure of wearing! I get multiple compliments every singe day! Could not be more happy that I am to own this stunning forever piece of jewellery!

15 December 2025
Eco Lab Diamonds logo

Reply from Eco Lab Diamonds

Thanks Kim and I’m so happy that you love the ring and think it’s breathtaking and getting compliments. Regards Steve

Rated 5 out of 5 stars

Steve’s a gentleman

Steve knows his diamonds. GIA certified expert, my friend is also a GIA certified jeweler and loves Steve’s line of products.
Price is amazing, but the customer service is what’s the difference. You are not talking to customer service or a voice prompt, he picks up the phone. That’s refreshing when making a significant special life purchase 🙏 I highly recommend you won’t be dissatisfied 👍

19 December 2025
Unprompted review
Eco Lab Diamonds logo

Reply from Eco Lab Diamonds

Thank you Juddsta, it was great working with you on your special ring. Regards Steve

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