Even though you promised save return but in reality you scam me with voucher system which is not even usable. Very bad company 😕 Your reply to my query doesn't answer how to get a replacement or my m... See more
Company replied
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Unfortunately our package could'nt be delivered and was at a pick-up centre. We hadn't recieved an email about thta so out package was send back tot it's origin. When I contacted Grandado about i... See more
Company replied
Product exact zoals op de site aangegeven. Ik had de leuke retro helm besteld, ik kreeg een mailtje dat hij rond 26 januari '23 bezorgd zou worden maar hij kwam de 10de al binnen. Hij is leuk, wel een... See more
Company replied
I ordered a microwave splatter cover with magnets. I have combi-oven and the magnets did not stick to the top of the microwave which contains pipes rather than a flat surface. Therefore, it is not s... See more
Company replied
3.3
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
No answer over where and when I can…
No Asser over where and when I can receive the package
29 August 2026
Unprompted review
Reply from Grandado
Hi Robert Meys,
Thank you for your review.
We are sorry that you have not received clear information about where your package is or when you can expect it. Please provide us with your order details so we can find it and check the delivery status.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
This is a drop-shipping company
This is a drop-shipping company, that ships chinese rubbish, Its a scam
I ordered a pet feeder, it came in a broken/open box. The power cord was Type-C, but the feeder did not have a Type-C port. I put in the battery, the thing started smoking. Threw it away immediately. Save your money
21 August 2026
Unprompted review
Reply from Grandado
Hi Brendan,
Thank you for your review.
We’re very sorry to hear that the pet feeder arrived damaged and that you experienced a serious issue when trying to use it. We take safety concerns very seriously. Please send us your order number or email address so we can investigate the product and your case.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Even though you promised save return…
Even though you promised save return but in reality you scam me with voucher system which is not even usable. Very bad company 😕 Your reply to my query doesn't answer how to get a replacement or my money back . Remember you wrote*save return* So you insist on keeping my money, that's robbery.
19 August 2026
Unprompted review
Reply from Grandado
Hi Alex,
Thank you for your review.
We’re sorry that the voucher offered did not work as expected and that you were unhappy with the return experience. We will use your feedback to see how we can improve our return process.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Absolutely terrible customer service…
Absolutely terrible customer service and one of the worst return experiences I have had.
I contacted this company on 6 August because the product was not suitable for my nail drill. The description on the website gave me the impression that it would be compatible, but in reality it is completely useless for my equipment.
Since then, I have received no proper help whatsoever. No clear return instructions, no useful email, no competent support agent, and no normal way to resolve the issue. I have repeatedly tried to contact them and have essentially been ignored.
So they were perfectly capable of taking my money and delivering the product, but when I wanted to return it, suddenly nobody was available to help. Now I am left with an item I do not need and no clear way to send it back.
This is completely unacceptable. A company that sells products online should have a functional customer support and return process. Instead, the whole experience has been frustrating, unprofessional and a complete waste of my time.
I strongly recommend thinking twice before ordering from this company, especially if there is any chance you may need to return something.
6 August 2026
Unprompted review
Reply from Grandado
Hi Glossy Nails Art,
Thank you for your review.
We’re sorry that the product was not suitable for your nail drill and that there were any delays with customer service response. Please send us your order number or email address and we’ll check your case.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Excellent!
6 August 2026
Unprompted review
Reply from Grandado
Hi Inge,
Thank you for your review.
We’re happy to hear that you had an excellent experience with Grandado! Thank you for your positive feedback.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
They sell fake items for original…
They sell fake items for original prices and no possibility of return. BTW the answer I got is that for them is ok to sell fake and if I want to return it I need to pay myself 50 euro shipping coasts. Another company to avoid!
6 August 2026
Unprompted review
Reply from Grandado
Hi Carmen,
Thank you for your review.
We’re sorry to hear that you were unhappy with the product and our return process. We take concerns about product seriously, so please send us your order number or email address so we can look into this further.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
This is just a reseller site
I needed specific parts for a microwave that are very difficult te find in real stores and online I just saw Chinese websites offering them for sale. I thought this site would be a good alternative, I was wrong.
This company is just a reseller site for Chinese products. They do not have a warehouse and just buy directly from other sources end redirects the package to your address for ~4/5 times the price. The site mentioned 2-3 days 'sending time' which meant that it would actually ship in 2-3 days, not delivered to your home in 2-3 days. Ended up waiting 3 weeks. Customer Care was friendly and helpful, that keeps it out of 1 star.
15 July 2026
Unprompted review
Reply from Grandado
Hi Mees,
Thank you for your review.
We're sorry to hear the delivery took longer than expected, although we appreciate your kind words about our customer support. Could you please share your order number or the email address used for the purchase so we can find your order and review your experience?
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I ordered 10 pairs of socks and only…
I ordered 10 pairs of socks and only got 2 delivered it wasnt cheap 55 euros down the drain🙄
25 June 2026
Unprompted review
Reply from Grandado
Hi Mike,
Thank you for your review.
We're sorry to hear you received only part of your order. Could you please share your order number or the email address used for the purchase so we can find your order and look into this for you?
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Disappointing product quality and problematic return process*Disappointing product quality and…
**Disappointing product quality and problematic return process**
The product photos on Grandado’s website present the items far more attractively than they appear in reality. I ordered two soft-close lid-support hinges with screws and an Allen key for a kitchen cabinet, wardrobe or toy box. Unfortunately, the products I received felt like cheap imitations and did not correspond to the quality suggested by the photos and description.
When I tried to register a return, I discovered that I could no longer access my account. This made the return process unnecessarily difficult and raised serious concerns about the company’s customer service and transparency.
Based on this experience, I cannot recommend Grandado. Customers should carefully consider the uncertain product quality and potential difficulties with returns before placing an order.
22 July 2026
Unprompted review
Reply from Grandado
Hi Bouwen Uytterhoeven,
Thank you for your review.
We're sorry to hear the product quality did not meet your expectations and that you experienced difficulties accessing your account to arrange a return. Could you please share your order number or the email address used for the purchase so we can find your order and review your case?
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The courier placed my package in the recycle bin
The courier placed my package in the paper recycling bin - and submitted a photo as a 'proof of delivery'
Very poor delivery service, had I not checked, my shipment would have been thrown out
13 July 2026
Unprompted review
Reply from Grandado
Hi Raymond,
Thank you for your review.
We're sorry to hear about your delivery experience and understand how concerning this must have been. We appreciate you bringing this to our attention, and we'll share your feedback with the relevant delivery partner to help improve the service.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I didnt get what i ordered
didnt get what i ordered and still waiting for the rest 3 months later and my refund!!!
7 July 2026
Unprompted review
Reply from Grandado
Hi Bruce Gibb,
Thank you for your review.
We're sorry to hear that you did not receive the correct items. Please send us your order details so we can investigate your case and help you further.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Got earrings lock is not working :0(
2 July 2026
Unprompted review
Reply from Grandado
Hi Jeannie,
Thank you for your review.
A faulty clasp on earrings is really frustrating. We'll be reaching out to you directly via email to get this sorted for you right away!
Wishing you a pleasant day!
With best regards,
Sam from Grandado
Do not buy anything from this website !!
They delivered what I ordered, only it is not the product they advertised.
Their watch straps for a specific brand do not fit.
Then they require you to send photos of it.
But not every customer wants to or can do that.
Their answer is then: return shipping costs are at your own expense, exactly the AliExpress and Tumo policy.
16 June 2026
Unprompted review
Reply from Grandado
Hi GoliathAngelus,
Thank you for your review.
We're sorry to hear that the watch straps did not fit as expected and that you were dissatisfied with the return process. My colleague has contacted you and we will try to find another solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Camy,
Thank you for your review.
We understand if our delivery terms may not be the most convenient for you. Please note that international parcels may take longer to arrive.
However, we want to assure you that your delivery is insured, and we have a customer support team ready to assist you in case of any issues after the delivery time ends. We apologize for any inconvenience and look forward to helping you in any way we can.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
They sell 6s 3p 24v 50000mah lion…
They sell 6s 3p 24v 50000mah lion battery. But its a 24v 7500 mah battery. So its a big scam!
1 lion battery is about 2500 mah, x 3 thats 7500mah. So 6s is 7500mah. China using out of space calculations? China got different calculations then the rest of the world?
SCAMMERS!!!!!
31 May 2026
Unprompted review
Reply from Grandado
Hi ControllFpv,
Thank you for your review.
We’re sorry to hear the battery you received did not match your expectations. We understand your concerns and appreciate you taking the time to share your feedback. Please, share your order details with me. I will find it and contact you. I just clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Completely useless KitchenAid blade
Completely useless KitchenAid blade. Chinese-made product, three weeks to arrive, and it doesn't work at all. The description is misleading and bears no relation to actual use. To top it off, if you want to return it, you have to pay for shipping to Hong Kong — which of course costs more than the blade itself. Avoid at all costs
28 May 2026
Unprompted review
Reply from Grandado
Hi DD,
Thank you for your review.
We’re sorry to hear the KitchenAid blade did not meet your expectations and that you experienced issues with its functionality. We understand your frustration and appreciate your feedback. Please, share your order details with me. I will find it and contact you. I just clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Waiting for an order for 40 days and in…
Waiting for an order for 40 days and in the end I received an answer from Customer service, that It is not even registered properly and they can make the order again and wait another 40... what a joke...
16 May 2026
Unprompted review
Reply from Grandado
Hi Dimitar,
Thank you for your review.
We’re really sorry for the long wait and the frustrating experience with your delivery. Please share your order details so we can check your case further and assist you with a solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
After a month after payment I received…
In a month after payment I received a mail my order can’t be delivered as the product is not available anymore.
There are no options to refund either. Scammers.
Order numbers: GRAN-NL-1604448 and 1606671
12 May 2026
Unprompted review
Reply from Grandado
Hi Ivan Y,
Thank you for your review.
We’re really sorry your order became unavailable after such a long wait, we will investigate what went wrong. Please share your order details so we can check your case and help you further.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Order some cue tips they sent the wrong…
Order some cue tips they sent the wrong ones,
Eventually I have received my Refund.
Thanks very much
6 May 2026
Unprompted review
Reply from Grandado
Hi Christopher Brown,
Thank you for your review.
We’re really sorry you received the wrong cue tips and had trouble getting support. Please share your order details so we can check your case and help resolve it properly.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
commande ref GRAN-NL-1604996
commande ref: Bestelling GRAN-NL-1604996 Avec suivi, non livré et suivi inexistant !!! véritable arnaque, osé dire "livré boites au lettres,et track17 dis en route?, n°SUIVI :
AP00812847042197.
AP00812847042197
Not found
Australia
Australia Post
Unknown
The carrier has not updated the information or try switching carrier and then check again.
1 May 2026
Unprompted review
Reply from Grandado
Hi Verbauwhede Patrick,
Thank you for your review.
We’re really sorry your order shows unclear tracking. Actually, as we checked, there is a new status for your order: Picked Up in Post Point. Hope the issue is resolved and you are satisfied with it.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
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