The original product I ordered was not fit for purpose, but the refund process was fairly simple and I got my discount codes for in store purchase very quickly. Navigating, the website is difficult be... See more
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Review summary
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At the moment there is no distrust I've ordered my part that I need im waiting for it to arrive that's when I will put my special order rating thank you Rawiri
Company replied
I got a mail that it was delivered but not where it was delivered en so i ask it to your AI assistant and it tells me it was at the local office....why not a mail with the adres where i could get it?... See more
Company replied
I wanted to order two different items at the same time. I found iit impossible to find a "continue shopping" faciityl in your website.
Company replied
3.5
Average
44K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I must say- after reading reviews of…
I must say- after reading reviews of this website I was skeptical, however, my product arrived much earlier than expected, was exactly what I ordered and works perfectly.
26 August 2026
Unprompted review
Reply from Grandado
Hi Dom,
Thank you for your review.
We’re happy to hear that your product arrived earlier than expected, was exactly what you ordered and works perfectly! We really appreciate you giving us a chance despite your initial concerns.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Deceptive not trustworthy
I’ve ordered two separate times from this site, some jelly sandals. The first order, they sent email informing the items no longer in stock, would I like alternative?
I choose the alternative and they were ok as substitute
This has happened again with another product, and I asked for full refund, and am still waiting. This site is not to be trusted, it seems they list random items to get your money then hold onto it regardless of whether the items are available
25 August 2026
Unprompted review
Reply from Grandado
Hi Cynthia,
Thank you for your review.
We’re sorry that the second item you ordered was unavailable and that you are still waiting for your refund. Please send us your order number or email address so we can check the refund status.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
ES-GRAN-246017 order and 40 das later…
ES-GRAN-246017 order and 40 das later comes and not work!! Im waiting for my money back
21 August 2026
Unprompted review
Reply from Grandado
Hi Jorge,
Thank you for your review.
We’re sorry that your order took so long to arrive and that the product did not work when you received it. As I checked, my colleague has contacted you. I believe we will find a solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Trust pilot needs a minus stars
After stuipdily thinking that Grandando was a decent marketplace , I made a purchase . My item arrived super quickly but , that's the only good thing I can say. I received an item that god only knows what it's for , nothing at all to do with what I ordered . It took me 10 attempts to initiate a return only to be contacted by email to be told that a return would not be possible due to the expense ( didn't seem a problem shipping it to me ) and that I could have a store credit of half the cost of my actual purchase . It's been 3 weeks and I'm now having to get trading standards involved. Trust pilot needs a minus stars system.
(FURTHER UPDATE)
After leaving this review . I was contacted several times by the same person who responds to companies reviews, telling me I needed to take down this review as it shed the business in bad light . Each time I replied I was told there was no deception or misleading yet. The product listing has now been changed on their website . My order in my Grandando account has now disappeared, I have another Customer service agent by the name of Anis, contacting me telling me I am at fault. Despite several emails to both of them , educating them to my consumer rights and the fact that they're breaching multiple consumer rights laws. It's now nearly 6 weeks on from my original request to a return . This is beyond appalling
31 July 2026
Unprompted review
Reply from Grandado
Hi Stu,
Thank you for your review.
We’re sorry that you received a completely different product and that you experienced difficulties trying to arrange a return. Could you please share with me more order details, so I can find it and see what I can do for you? I clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I took a chance
I took a chance, having read reviews and got caught. I ordered red tassel earrings and received a single blue tassel. I went online to try to resolve this and was led through a series of chatbots that eventually said ‘thanks for the feedback, have a nice day’ so frustrating!
20 August 2026
Unprompted review
Reply from Grandado
Hi SD,
Thank you for your review.
We’re sorry that you received a single blue tassel instead of the red earrings you ordered, and that our chatbot did not provide useful assistance. We understand how frustrating this experience must have been. I will contact you via your email address. I believe we will find a solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Misleading, Slow Delivery
Misleading.
A recent purchase does not match the product details shown at the time of sale took weeks to arrive.
The product photo displayed on the website shows a large artwork spanning almost the length of the bath. However, the item I received is significantly smaller and does not align with the product image shown at the point of sale.
Given this discrepancy, I requested a full refund for this purchase. But this has been denied
Order number. NZ-GRAN-10682
24 June 2026
Unprompted review
Reply from Grandado
Hi Pamella,
Thank you for your review.
We’re sorry that the item you received did not match the expectations and that the delivery also took longer than expected. As I checked, my colleague has contacted you. Hope you will be satisfied with the solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Bought baby bath towels ,,,,,NOT FIT…
Bought baby bath towels ,,,,,NOT FIT FOR PURPOSE,seen bigger hankies and as thin as paper ,,,,,,,,,TOTAL RIP OFF,AVOID THIS COMPANY AT ALL COST
15 August 2026
Unprompted review
Reply from Grandado
Hi Billy,
Thank you for your review.
We’re sorry that the baby bath towels were smaller and thinner than you expected. We understand how disappointing it is when a product does not meet your expectations, and we’d be happy to look into the order if you provide your order number or email address.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Fast track is a scam
I ordered an electric scooter with fast track it said 2-3 business days, 3 business days later i track my order and it hasn’t even moved anywhere it’s still at thier warehouse whatever. Fast track is a scam it makes no difference it atleast should be on the way here but it’s not dont waste your extra 5 pounds or what ever currency you use
11 August 2026
Unprompted review
Reply from Grandado
Hi Mohammed,
Thank you for your review.
We apologize that delivery times were not clear when you placed your order.
Our delivery times are approximately 2-6 weeks (delivery counts in business days, weekends are not included). With additional costs you can also add a tracking code to your order and arrives maximum in 25 business days. It’s stated on every product page in “Shipping and delivery times”.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Ordered an "industrial fan' from uk
Ordered an "industrial fan' from uk. Took nearly a month to arrive. Smalled then my cheap desk fan and came with a fixed non uk plug. So annoyed waste of money. Dont buy from them!
12 August 2026
Unprompted review
Reply from Grandado
Hi Carol,
Thank you for your review.
We’re sorry that the fan took longer than expected to arrive and that its size and plug were not as you expected. To be able to resolve your problem I need to find your order, please share with me its details. I clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Nice experience to buy
I had all the info, the order was easy to purchase, all the steps were clear.
11 August 2026
Unprompted review
Reply from Grandado
Hi Bianca,
Thank you for your review.
We’re glad to hear that you found the ordering process clear and straightforward. Thank you for sharing your positive experience!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Avoid Grandado
The web site promised free delivery then charged nearly £3 and wanted to charge nearly £5 for an insured delivery. That gave me no confidence. No delivery date was specified when I ordered and it was only after I’d made the order - which can’t be cancelled - I was told it will be at least 25 days before I get the order. Since I needed the item reasonably quickly I found this appalling.
9 August 2026
Unprompted review
Reply from Grandado
Hi Paul,
Thank you for your review.
We apologize that delivery times were not clear when you placed your order.
Our delivery times are approximately 2-6 weeks (delivery counts in business days, weekends are not included). It’s stated on every product page in “Shipping and delivery times”.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
First time I have used the site
First time I have used the site, easy to use for a novice user.
9 August 2026
Unprompted review
Reply from Grandado
Hi Michael Kite,
Thank you for your review.
We're happy to hear you found our website easy to use, especially for your first purchase. We hope you'll be happy with your order.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Just ordered strimmer blades… the site…
Just ordered strimmer blades… the site was easy to navigate and I await delivery!🙏
8 August 2026
Unprompted review
Reply from Grandado
Hi Margaret Kelly,
Thank you for your review.
We're happy to hear you found our website easy to navigate. We hope your order arrives quickly and that you'll be pleased with it.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Never buy anything from here i oderd…
Never buy anything from here i oderd fan got only plastic blade instead of fan how is this even possible please dont waste your money
29 July 2026
Unprompted review
Reply from Grandado
Hi Trucker,
Thank you for your review.
We're sorry to hear you received only the fan blades instead of the complete fan and understand your disappointment. Could you please share your order number or the email address used for the purchase so we can find your order and review your case with you?
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Susan,
Thank you for your review.
We're happy to hear you found the ordering process easy. Thank you for your feedback!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Easy to order
2 August 2026
Unprompted review
Reply from Grandado
Hi Mrs Heather Donnelly,
Thank you for your review.
We're happy to hear you found the ordering process easy. Thank you for choosing Grandado!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Product as described and timely delivery
2 July 2026
Unprompted review
Reply from Grandado
Hi Bruce Woodham,
Thank you for your review.
We're happy to hear your order arrived on time and matched the description. We appreciate your kind feedback!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Price on line easy to navigating site
1 August 2026
Unprompted review
Reply from Grandado
Hi Fred Speer,
Thank you for your review.
We're glad you found our website easy to navigate and appreciated our pricing. Thank you for your feedback!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
They indicate power wattage details not…
They indicate power wattage details not listed in some OEM replacement bulbs. Really helps identify lower power lamps from 165 watts to 200 watts! Genuine OEM specifications number verification. picture details are exacting too. Perry
20 July 2026
Unprompted review
Reply from Grandado
Hi Hong Seto,
Thank you for your review.
We're happy to hear the detailed specifications and product photos helped you choose the right replacement part. Thank you for your kind feedback!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
fast and clear service
30 July 2026
Unprompted review
Reply from Grandado
Hi nicola,
Thank you for your review.
We're happy to hear you found our service fast and clear. We truly appreciate your kind words!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
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