This is the 3rd purchase I’ve made from Bitsmart. On each occasion their pricing has been very competitive and the ordered goods arrived very promptly & well packaged. On this occasion, I accidental... See more
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Review summary
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Reviews shaping this summary
Fast and efficient service. My favourite supplier by far. On checkout I mistakenly didn't select express post so called to upgrade to expressed expecting to pay the extra but they just upgraded to exp... See more
Company replied
Great service and prompt deliveries. Knowing that the items ordered are delivered to FNQ within days is very refreshing. We can be confident when giving our customers a start time where as other store... See more
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Amazing Servivce, Great Price Came as described, opted for 2-8 day shipping, but half the order arrived next day, the rest 2 days later. Truely Amazing Service, couldn't recommend BitSmart more
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Company details
- #2 of 7 best companies in Computer Store
- #1 of 8 best companies in Cell Phone Store
- #1 of 7 best companies in Computer and Accessories Store
- #1 of 3 best companies in Computer Software Store
- #3 of 3 best companies in Hi-fi shop
- #1 of 2 best companies in Security Equipment Store
About BITSmart
Written by the company
This company offers no rewards for customers to share their feedback or write reviews.
Company Information:
FOR ALL THINGS TECH
Shop various technology products at competitive prices, including smartphones, laptops, desktops, gaming consoles, software subscriptions, and home entertainment systems. With exceptional customer service and a reputation for reliability, BITSmart is a go-to destination for all your tech needs.
Satisfaction isn't our end game; delight is.
The bond of trust we've forged with our customers isn't just a feeling; it's quantifiable. We thank our customers for showering us with a plethora of service experience feedback. Each glowing review is more than just a rating; it's a testament to our commitment and the enduring relationships we've nurtured.
For us, customer delight isn't just a goal; it's a standard.
Contact info
Level 40, 140 Williams Street, VIC 3000, Melbourne, Australia
- +61 3 9018 6599
- feedback@bits-mart.com
- bits-mart.com
4.9
Excellent
703 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Fantastic experience
Fantastic experience. Authentic parts and fast service. Many thanks
24 August 2026
Reply from BITSmart
Dear Andrew,
Thank you for your feedback. We’re glad you were happy with the authentic products and fast service. We appreciate your support.
Best regards,
Clarence.
BITSmart made the whole process quick…
BITSmart made the whole process quick and painless. The price was fair, and the customer service was second to none! Delivery was among the fastest I've ever had as an added bonus!
1 September 2026
Reply from BITSmart
Dear Trevor,
Thank you for the great feedback. We’re glad the whole process was quick and painless, and that you were happy with our customer service and fast delivery. We appreciate your support and look forward to serving you again.
Best regards,
Clarence.
No stuffing around
Ordered stuff that was in stock. It was shipped promptly and showed up quickly. Reasonably priced and no stuffing around.
25 August 2026
Reply from BITSmart
Dear Vinnie,
Thank you for your feedback. We’re glad your order was in stock, shipped promptly and arrived quickly with no hassles. We appreciate your support.
Best regards,
Clarence.
Good information and fast delivery
28 August 2026
Reply from BITSmart
Dear Laurance,
Thank you for your feedback. We’re glad you found the information helpful and that your order arrived quickly. We appreciate your support.
Best regards,
Clarence.
Fast and efficient service
Fast and efficient service. My favourite supplier by far. On checkout I mistakenly didn't select express post so called to upgrade to expressed expecting to pay the extra but they just upgraded to express for free. Great company.
21 August 2026
Reply from BITSmart
Dear Steven,
Thank you for the kind feedback. We’re glad our team could assist with upgrading your delivery and make the process easy for you. It means a lot to be your favourite supplier. We appreciate your continued support and look forward to serving you again.
Best regards,
Clarence.
Always amazing to deal with!!!
Always amazing to deal with, when you call them, you get a real person that wants to actually help you and will help you with any request!
I apricate the effort in packing my order to ensure it arrives safe, the speed that my order is dispatched and how quick it always arrives (not that you have control of that, but everything I have ordered from you arrives super fast)
Thank you again for everything and I look forward to my next order with you!
21 August 2026
Reply from BITSmart
Dear Charlie,
Thank you for the thoughtful feedback. We’re glad you’ve consistently had a positive experience with our team, from speaking with a real person who can help through to careful packing and prompt dispatch. We appreciate your continued support and look forward to assisting you with your next order.
Best regards,
Clarence.
Absolute Legends
20 August 2026
Reply from BITSmart
Dear Alex,
Thank you for the kind words. We appreciate your support and look forward to serving you again.
Best regards,
Clarence.
Reply from BITSmart
Dear Chris,
Thank you for your feedback. We’re glad your order was dispatched quickly. We appreciate your support.
Best regards,
Clarence.
Great products
Great products. Easy to order. Fast delivery. Have used this company many times, and will continue to do so.
16 August 2026
Reply from BITSmart
Dear David,
Thank you for your continued support. We’re glad you’ve consistently had a great experience with our products, easy ordering process and fast delivery. We appreciate your repeat business and look forward to serving you again.
Best regards,
Clarence.
Reply from BITSmart
Dear Bryce,
Thank you for your feedback. We’re glad you found the process quick and easy. We appreciate your support.
Best regards,
Clarence.
Reply from BITSmart
Dear Adam,
Thank you for your feedback. We’re glad the process was easy and fast. We appreciate your support.
Best regards,
Clarence.
Great communication
Great presence online, plenty of stock to choose from and the response was instantaneous. I knew exactly what was happening all along the delivery from "Your order has been received" through to the delivery.
6 August 2026
Reply from BITSmart
Dear Wayne,
Thank you for the detailed feedback. We’re glad you found our online experience helpful, our stock availability strong and our communication clear throughout the entire order and delivery process. We appreciate your support.
Best regards,
Clarence.
Reply from BITSmart
Dear Ben,
Thank you for your feedback. We’re glad you’re happy with our product range and selection. We appreciate your support.
Best regards,
Clarence.
Good price and fast postage.
11 August 2026
Reply from BITSmart
Dear Dan,
Thank you for your feedback. We’re glad your order was dispatched quickly. We appreciate your support.
Best regards,
Clarence.
Reply from BITSmart
Dear Ross,
Thank you for your feedback. We’re glad you were happy with the fast, reliable service and product quality. We appreciate your support.
Best regards,
Clarence.
Reply from BITSmart
Dear Andrew,
Thank you for your recommendation. We’re glad you’re happy with our range of Ubiquiti products and stock availability. We appreciate your support.
Best regards,
Clarence.
Always great service from the BITS…
Always great service from the BITS Team, delivery and pricing make it even better
4 August 2026
Reply from BITSmart
Dear Shane,
Thank you for your continued support. We’re glad you’ve consistently had a great experience with the BITSmart team and our delivery service. We appreciate your business and look forward to serving you again.
Best regards,
Clarence.
Quick and easy to purchase online
Quick and easy to purchase online. Purchased on the weekend posted on the Monday received on the Tuesday. The price for the item was competitive however I thought postage was a bit steep. Ever on my experience of this company was good.
3 August 2026
Reply from BITSmart
Thank you for your feedback. We’re glad you found the online purchasing process quick and easy and that your order was dispatched promptly and arrived the following day. We also appreciate your comments regarding postage and will take them on board.
Best regards,
Clarence.
Reply from BITSmart
Dear Michael,
Thank you for your feedback. We’re glad you were happy with our service. We appreciate your support.
Best regards,
Clarence.
My preferred place for Ubiquity…
My preferred place for Ubiquity products Items in stock Fast delivery
31 July 2026
Reply from BITSmart
Dear Konstantin,
Thank you for your continued support. We’re glad BITSmart is your preferred place for Ubiquiti products and that you’ve been happy with our stock availability and fast delivery. We appreciate your business.
Best regards,
Clarence.
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