Mwave Australia Reviews 

WARNING – This is the second consecutive order I've placed the took months to get to me, No communication, Original order had no mention of out of stock, quoted 6-8 business days, reading other reviews this seems to be very common

***********DO NOT ORDER FROM MWAVE ***********

Absolutely useless website, useless staff, not a single response from anyone. On 04/07 I placed an order. It was marked as paid immediately, marked as processing and informed I can't make changes or cancel my order now.

15/07 the item is still processing. I submitted a ticket and asked what the problem was. No response.

19/07 the item is still processing with no response to my support ticket.

20/07 I update the ticket informing them I will claim the refund through afterpay if they don't plan on fulfilling the order or even responding. Submitted refund request to afterpay.

21/07 Refund approved. Still no response from mwave. No reply to the tickets, no apology, no response to the refund request.

I've ordered from mwave for over 10 years. I've spent upwards of $50K through this website. I've referred hundreds if not thousands of customers to mwave in the past.

This one experience is enough for me to backtrack and regret every single one of them.

My order was for 2 Yubikeys as I'm being heavily targeted in account takeovers and hacking attempts, constantly losing access to my accounts. If you're ordering anything urgent, security focused, or just don't like waiting 2 weeks just to have your order cancelled and refunded, I'd highly recommend avoiding mwave. They do NOT respond to customer inquiries, ignore their ticket system, and don't even offer as much as an apology for the delay.

Horrible refund & warranty process. Never buying from them again

Nothing delivered for over 6 weeks. said should be here within 10 days. Being ghosted.

I ordered a modem on 3rd June. It is now 15th July. I haven't received anything. When I raised a case on 7th July to see where my modem was at, the case was closed. I now need to raise a dispute with my bank to get a refund for over 200 dollars.

I've waited over a month and still haven't received my products - the lack of support and communication is horrible. No wonder why they are going into administration, don't buy from them ever again, stay well clear and use someone else.

The communication and postage was excellent 👌

Ordered a product. They failed to deliver. Got an email 4 days from purchase stating the order had been delayed. Waited another 4 days - nothing from them. Called - they were apologetic - but the product still hadn't been dispatched, and they couldn't give me an ETA on when it would be. Canceled the order. Don't use these guys if you expect them to honour their marketing in relation to delivery times. This is the second time this has happened to me and according to reviews - its part of the Mwave experience.

Very poor customer service and long delays with delivery. I placed a routine order for an item that was supposedly in stock over two months ago but I am still waiting for the item to be delivered. MWave didn’t contact me to indicate there was a delay with my order so I was just left waiting and wondering for weeks. After raising a ticket request I received a vague response of when the item might be delivered. The new delivery window has long since past and I am still waiting. I have raised another ticket but have not received a response and have no clue of when the item will be shipped. I will not be using Mwave again and do not understand why they are advertising items as in stock when they clearly cannot supply them within a reasonable timeframe.

Put on order through for two small (in stock) items on 23.06. and a week later they still haven’t been dispatched.

Good product but poor service. This was an urgent order and it was impossible to get the staff on the phone after the initial order enquiry. Even after completing a pickup authority form our driver could not gain access to collect the order. I was told on at least 3 occasions that someone would call me back and nobody ever did. If you have time to have the order shipped it could be a different story as the product was of good quality.

Great customer service, quick and concise responses to my enquiries. And rectifying any issues.

I have purchased from Mwave in the past and was highly satisfied with both their checkout process and the final products. Unfortunately, their current pricing tactics are completely unacceptable, and I had to cancel my latest order.I was ready to buy an item, but the final checkout stage revealed unreasonable, hidden charges.

First, the system automatically added a mandatory "transit cost" that I did not select and could not remove. Second, they tacked on a "bank transaction fee" of $3.04. Charging over three dollars just to process a basic payment is exorbitant.

It gets worse. I tested their system by adding another item to my cart, bringing the total to almost $3,000. The fees ballooned drastically. The transit cost jumped to $24.24, and the banking transaction fee skyrocketed to an outrageous $34.24 for using PayPal or a credit card.Charging scaling payment fees on expensive items is an outdated practice. Most modern retailers absorb these costs. Forcing customers into mandatory transit cover and penalising them with massive processing fees right before clicking "buy" feels deceptive. It is incredibly disappointing to see a business I used to trust turn to these tactics.

Hectic hecks

Time wasters - the items are largely not even stocked by them, and their projected wait times may totally exceed what they advertise, so it could be indefinite before they actually ship the product they advertise. And contacting them via their ticketing system or live chat could have them simply ignore you. You can get quick enough service over the phone - so if you're in the situation I was in, realising this was one of those companies that collect your money and let you wait as long as they want to ever ship them, you have to call them to get any action on it.

In my case, I realised I could get the product cheaper through Ebay (without hidden costs like 1% to use a credit card or PayPal :S), and had to call them to cancel my order, but wasted half a week waiting for them to ship it before I did.

Never again!

Refused to help with a change of mind.

I ordered RAM from Mwave on 6 June and later realised I had accidentally ordered the wrong part. It took them multiple days to reply, and when they did, Mwave refused to accept my return request. It’s now June 18th and this is their final response after the item arrived into their warehouse yesterday:

“Please be advised that this change of mind claim has been rejected as stock was specifically ordered from our supplier to fulfil your order.

This has been returned to the dispatch cage for AusPost to collect today.”

Absolutely appalling customer service.
It is clear that you are operating as a drop shipper, with most items held at your supplier.

Really disappointing experience. I’d be very careful ordering from Mwave unless you are 100% sure the part is correct, because based on my experience and that of many others, they will not budge if you make a mistake. Read the other reviews, most of them related to their after sales support or incredibly slow delivery time.

I encourage you to buy elsewhere. Most other stores will gladly take it back within this timeframe.

Fast Delivery, good service as always.

Really horrible customer service system regarding cancellation or refund. I mean you click the wrong item and its still processing, you have to put a ticket in the queue to cancel it and they can just ignore you or it takes too long so you cant cancel it anymore or they flat out hold the right to refuse. They're dealing with 100's and 1000's of peoples dollars of course theyre going say no. Make sure you are certain in your purchase because there's no going back with Mwave and their products are costly.

I purchased a shure microphone but with the wrong connection. I was after the same mic but with a usb-c connector.
Mwave will not let you return or exchange the product if you make a simple mistake like this.
Not a great experience and no margin for any error.
Buyer beware

I place the order 13/5 and am still waiting 9/6. The communication is appalling and I would not recommend the business.

Ordered a small item, Freight cost was over the top, Item took over 3 weeks to arrive.. on arrival found that the item i ordered was substituted for something different. Support ticketing process was very slow to get replies. I am sure this company is reputable however the service provided is well below acceptable