Back Market - Italia Reviews 

I ordered a MacBook Pro M3 but it came in the wrong color. After initial the quick substitution option, I waited for a week for the replacement. To my surprise, I got a huge upgrade and a beautiful MacBook Pro in top condition. I highly recommend Backmarket a reliable vendor with great customer service.

This is my third purchase from Back Market. Absolutely recommended.

I purchased an iPhone 13 Pro with a new battery option a year ago. In one year its capacity has dropped to 72%. At first I charged my phone every 2 days but recently it needs charging every day even if I do not use it extensively and I’m not a big social media user. I googled on web and found out that there is a way to know the effective battery status. Go to “Privacy and security ”, “Analysis and improvements”, there’s a file “Analytics” (take the most recent one) where you can see real battery status (data impossible to reset!). Search for “last vale cycle count”. My battery, purchased as a new one 1 year ago (warranty just expired), reports a charging cycle of just over a thousand cycles. When I contacted Customer Care, they told me that the phone is no longer under warranty so no change or replacement! NEVER BUY FROM THEM AGAIN!

It's not exactly great—the iPhone 13 I bought has a really weak battery. I'll never buy another one.

Been a Backmarket user for sometime, but won't be using it anymore after this time.
Ordered an iPhone 16 Pro. Phone came in time and everything looked normal. However all of a sudden screen became unresponsive, couldn't even unlock the phone, back it up, or erase it - which meant I couldn't send it back for assistance.
Assistance is super slow as well which makes things harder.
Won't be using again.

Absolutely appalling experience. I purchased a refurbished Samsung Galaxy S22 from Back Market in August 2026. It arrived on 28 August, and within a day or two it began developing serious faults: lines across the screen, distorted colours and brightness, and an intermittently unresponsive touchscreen. The defects progressively worsened until almost the entire display was affected and the phone was practically unusable.

I reported the faults promptly. Communication initially seemed reasonable, but gradually became slow, inconsistent and frustrating. I dealt with several representatives, repeatedly explained the same situation and experienced delays arranging the return while I was relocating.

I initially agreed to a replacement, but the process dragged on for so long that I eventually requested a refund instead. With the phone unusable, I was forced to buy another one at my own expense.

I returned the defective phone by DHL on 23 September, following Back Market's instructions. On 28 September, Back Market confirmed that the seller had received it. I was told the seller had three working days to inspect the device.

It is now 19 October. MORE THAN THREE WEEKS LATER, I still have no refund, no inspection outcome and no meaningful explanation for the delay. The seller has the returned phone, and I am still without my money.

Even worse, a support request was marked "resolved" when nothing had been resolved. Closing a ticket is not customer service. It is an insult to a customer who has complied with every instruction and is still being left in the dark.

Back Market may use independent sellers, but customers buy through YOUR platform and rely on YOUR support. Whatever is happening between you and the seller is not my responsibility. I should not have to chase multiple people for weeks or involve my bank to recover payment for a defective item you received back.

I have now opened a payment dispute through my bank. A faulty product is one thing; failing to provide a refund, a decision or even a clear update weeks after receiving it is another.

This has wasted my time, cost me extra money and destroyed my trust in the company.

I strongly advise potential customers to think carefully before buying here. A cheap refurbished phone is no bargain if it arrives defective and recovering your money turns into a battle.

Back Market's handling of my case has been disgraceful.

I bought the iphone with the new battery option. The phones consistently turns off at around 20% battery capacity.

Purchased two phones now, both exactly as described and in excellent condition. I chose "premium" both times. One was an iPHone 15 for my daughter, and one for myself, a Google Pixel 8a. Honestly, buying brand new phones has not been my MO since my husband and I started having kids (accidents happen). I was able to set a price point and get the phone I wanted, just a few models older. Back market offers a 1 year warranty, which is great, and for the price... if something were to happen in 2 years, it would not be the end of the world. Delivery is fast and customer service great. Highly recommend.

I am incredibly happy with my purchase from Back Market! The phone arrived incredibly fast, securely packaged, and in perfect condition. It looks completely brand new—you honestly cannot even tell that it is a used device. Highly recommend!

Tutti Bene , received a very new iPhone and fast delivery too . I received it the next day after ordering

I bought a S23, Overall a great phone but the battery it's kinda ass, it only lasts me for half a day

Ho acquistato un iPhone e un macbook air, tutto come descritto, molto soddisfatto.

Ordered a laptop one of the keyboard buttons were broken. The platform literally doesn't allow you to connect the vendor. You follow their instructions and you end up in a chatbot which you can only send predefined prompts. That chatbot itself is useless as it can't answer your question and redirects you to another FAQ page, in which directs you to customer support, and guess who the customer support is? The said chatbot.

Tutto perfetto

I bought a refurbished iPhone from Back Market expecting a properly tested device. Instead, I received a phone with serious battery issues that also overheated, even while charging. I returned it after about 10 days, within the allowed period.

The real problem wasn’t just the faulty product—it was the handling afterwards. I explained everything, including the extra money I had already spent on accessories, and was initially offered a 5% discount coupon for another purchase. Tone-deaf, given I was returning a defective phone.

That coupon was then withdrawn, with Back Market claiming it was my responsibility to have purchased it in the first place. The back-and-forth felt dismissive and unprofessional.

To top it off, customer service couldn’t even tell me how to leave a review.

Refurbished devices can fail. But the way this was handled was poor enough that I’ve lost all confidence in Back Market. I won’t be buying from them again.
Such an inconvenience they did not listen never read my requests and had to deal
with at least 11 people incapable of a follow-up done correctly by one agent
catastrophic

Extremely disappointing experience. I ordered a PC, and just 24 hours later, my order was cancelled without any satisfactory explanation. They then tried to make up for it by offering me a pathetic 5% discount.

This is not the first problem I've had with this company. Previously, I bought a Lenovo PC from them, and it started showing operating system errors almost immediately after purchase.

After these experiences, I will definitely not be buying from this site again. I would not recommend it to anyone. Never again.

Everything went well.. fast and reliable

Even if i bought a used product, it was like new, not a scratch on it. I bought an ipad 2024 11 inch, i was amazed how perfect it was. Thank you Back Market.

my iphone 14 pro came in perfect conditions, and actually relatively fast.