refurbed Reviews 

219,355
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I was very clear about the Android device I wanted after extensive research. I was also confident that I could afford it having trolled thru 3 separate sites for buying pre-owned phones. Refurbed.ie... See more

Rated 5 out of 5 stars

I never buy new IT equipment or accessories before checking Refurb first! So far I've purchased laptops, phones, and smart watches and I'm extremely happy with both the quality of the products, delive... See more

Rated 5 out of 5 stars

I recently purchased a refurbished Lenovo ThinkPad L14 Gen 1 (AMD Ryzen 5 Pro 4650U, 512GB SSD) from Xera via Refurbed for €254, and I couldn't be happier with the decision. Finding a business-gra... See more

Rated 5 out of 5 stars

The monitor I bought was virtually new and works perfectly. I didn’t realize that refurbed is a platform rather than a separate business so although I accessed it through a localized (Ireland) websi... See more

Company details

  1. Online Marketplace
  2. also in
  3. Appliance Store
  4. Cell Phone Store
  5. Computer and Accessories Store
  6. Electrical Supply Store
  7. Fitness Equipment Store

Written by the company

Your trusted online platform for everything refurbished, from smartphones, tablets and laptops, to home appliances, sports equipment and much more. All refurbed products work just like new with a minimum 12-month warranty and free 30-day trial period. So you have nothing to worry about! refurbed products are also up to 40% cheaper compared to new and far more sustainable. We have millions of satisfied customers across 12 markets in Europe. Don’t be a stranger! If you have any questions our award-winning customer service team is here to help you Rethink New.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

219K reviews

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4.6

All reviews

(219,355)

49,096 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Exchange of iPhone

I didn’t like my first iPhone, but that wasn’t a problem to Refurbed. They listened to me and sent me another iPhone which I like a lot!

13 October 2026
Rated 5 out of 5 stars

Good price

Good price quick delivery would have liked some kind of paperwork with the iPad and maybe some earphones but overall pleased with my purchase

15 October 2026
Rated 1 out of 5 stars

Terrible trade-in experience – Avoid selling your devices here!

​I deeply regret selling my iPhone 16 Pro Max (512GB) through Refurbed. The device was in absolute pristine, flawless 'Exzellent' condition (Grade A) with 92% battery health, carefully documented with photos and videos right before shipping.

​Despite clear visual proof, their partner facility in Italy arbitrarily downgraded the phone to Grade C with false wear-and-tear claims and slashed their offer to €600. When I disputed it with full evidence, they simply ignored the proof and insisted on the lowball offer. Feeling exhausted and trapped by their bureaucratic process, I reluctantly accepted out of frustration.

​Apple offered €680 with zero hassle, and other platforms offered significantly better value without playing these unfair games. If you are planning to sell or trade in your electronics, stay away from Refurbed. Terrible customer support, unfair grading practices, and a complete waste of time and money. Never again!

26 October 2026
Unprompted review
Rated 1 out of 5 stars

I bought an Apple Watch off Refurbed.ie…

I bought an Apple Watch off Refurbed.ie in June 2025. I wore it as normal and but got it wet accidentally in the shower. This invalidates the warranty, understandably, as this is a refurbed product. However, I wanted it to be repaired which I was happy to pay for and contacted Refurbed. I was sent an email saying that they are unable to do this and this led to a series of back and forth messages where they were making me get a report off a technician? I went to a technician who said it was never sealed properly and was not in an acceptable condition to resell. No technician is willing to write this in a report because of a dispute and not wanting to get involved. I would never buy off refurbed again and learned a lesson. Stay well away.

5 November 2026
Unprompted review
Rated 1 out of 5 stars

I bought a phone on refurbed recently…

I bought a phone on refurbed recently and the condition was very good based on the ad; however, I received the phone in a disappointing or, I would say, upsetting condition. There was no screen protector, a nail mark on the screen, and deep scratches on the outer side of the screen, which does not match the description of very good condition based on the ad.

4 November 2026
Unprompted review
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Reply from refurbed

Hi Kim,

We’re sorry to hear that your device has defects. We’d like to thank you, however, for choosing refurbed and for joining us in promoting more sustainable consumption.

If you’re still within the 30-day trial period, you can return the product to the refurbed seller for a replacement or refund. After the 30-day trial period ends, the product is covered by a 12-month warranty from the date of purchase.

Our customers’ satisfaction is very important to us, and for this reason, we’d like to personally handle your request.

Best regards,
the refurbed team

Rated 1 out of 5 stars

Selling your phone is a scam!

They made an offer for my iPhone 11, then when it arrived they retire the offer stating that the device was not in good condition, and that the Battery was only 74% (6 years old Phone). The state of the Phone was as described, and the battery was never mentioned anywhere in the assessment, this is not the way to behave. In addition they just sent it back without accepting a discussion. This is a scam, I only got the phone here because of the offer they had made, never again!

11 October 2026
refurbed logo

Reply from refurbed

Hello Tommaso,

We are truly sorry if you had a disappointing experience while selling your old device to refurbed.

However, we would like to start by thanking you for choosing refurbed, setting an example for sustainable consumption.

If you need our support or there is anything we can do for you, we are at your disposal on +43 / +49 800 700 12 10, in your refurbed account on our website or in the refurbed chat. We are here for you!

Kind regards,
your refurbed team

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