CertiDeal Reviews 

Order passed the 26/08/2026. Without any news but payment already paid after 2 months nothing happen, no news really bad to check the history and order. And if you want someone to speak with it's impossible.
That's a legal scam.

IPhone 12 Pro conforme a la description et qui fonctionne parfaitement, merci à certideal

Très bon état, conforme à la description

Ordered and paid for iPhone. I found out the iPhone was actually not in stock, as I didn't receive it when it was supposed to be delivered. What you get are emails telling your oder is being processed, and it can go faster if you change the color of the iphone. WTF?
Ask my money back and got my money back the next day.
I lost a week for nothing.
Ordering at a more serious place. Good luck.

Telephone conforme à la description superbe envoie rapide et garantie30 mois.
Merci

Rapide, efficace et super communication !!

Très bon contact iPhone 15 très bon état
Description correct batterie remplacé tout est nikel

it doesn't work wont connect to 4G has no reception, useless, never again

Spent over 1 400€ on this website which was debited from my bank account one week ago. The website specified the order would be dispatched under 48 hours.

I first got an email saying payment was being processed, despite the funds have left my bank account. I also received an email suggesting I choose a different colour for the product to accelerate the order, however there was no way to do so.

Since then, 5 days later, I have still not received any update on my order or delivery status. The 48 hour delivery promise was a lie and I currently have zero information on the status of my delivery.

Customer service are completely uncontactable, not replying to any of my emails. I scheduled a call with them today (you cannot call them directly). I waited for the call at the agreed time, they never rang, and instead I got a text saying that they tried to call me and could not get through. Again this is a lie.

Shocking service, do not use this website.
Huge let down.

Bought an iPhone and paid nearly 300 euros for it. Bought a case and screen protector excitedly for my new purchase. When I tried to use it, I was told the phone was incompatible with the eu or uk. I purchased it from Ireland, and it cannot be used in either country. I have been told that it is locked to either America, the Middle East, or South Africa. There is no sim port in the phone either. A complete disaster. Finding it extremely difficult to get help from certideal with this complete nightmare. Being passed around with ridiculous questions and no solutions. I would not recommend this company and would avoid them as a refurbishment option. No way. Do not do it.

The service was fast and the Iphone is in good condition.

Top !!! Impeccable !!!

It's been less than a year, and now my iphone 14 is kaput. It won't turn on. It won't charge. I contacted CertiDeal by email early this morning, and they told me to send the phone back to them. But they never sent the email with instructions for how and where to send it back. I've written to them four times requesting the instructions, but no one is writing back. I could have sent it back this morning. Now it's one more day without the ability to use Maps or Uber, which is very difficult for me as I don't have a car. Do not buy from CertiDeal if you can't afford to be without a phone for several days if something goes wrong, and they won't help in a timely manner.

Nickel impeccable

Vente de portable reconditionné de qualité et qui Correspond a la description du vendeur .

Unfortunately, my experience with Certideal has been one of the most frustrating online purchases I have ever made.

I purchased an iPhone 15 Pro for over 600€, and the phone never worked. I spent weeks trying to solve the issue, including visiting two different stores in Finland, one of them my mobile operator. Both confirmed that the device was faulty and could not be activated.

Despite this, customer support repeatedly asked me for the IMEI number, even though I explained multiple times that I could not access it because the phone did not work. The device would not activate, and iTunes could not properly recognize it. After weeks of delays and repetitive responses, they finally informed me that the IMEI was on the invoice, the same invoice I had already sent them in my first message. Surely they should already have had that information themselves.

Another frustrating part of the process was the return shipping. For almost two weeks, I tried to explain politely that their standard return policy should not apply in this case because the phone had never worked from the moment it was delivered. Instead of addressing this point, I kept receiving references to their standard policy. Only after I posted a public review did they finally agree to provide a prepaid return label.

Ironically, they have now effectively acknowledged that the phone was defective, since they informed me that they replaced the device.

I thought the situation was finally moving forward.

However, the replacement process has turned into another nightmare.

The replacement phone has once again been shipped to the wrong part of Spain, approximately 1,000 kilometers away from my home in Fuengirola. Ironically, exactly the same thing happened last November when I was trying to receive the original package, the same package that contained the defective phone. Back then, I spent weeks fighting to get the shipment corrected.

Now it is happening again.

When I contacted customer support, I was told that a friend could collect the package for me. With all due respect, I do not have friends living 1,000 kilometers away from my home who can pick up my deliveries.

At this point, I have spent months dealing with a phone that never worked, countless emails, store visits, shipping problems, and repeated delivery mistakes. What should have been a simple replacement has become an exhausting process.

Based on my experience, I cannot recommend Certideal.

I purchased an iPhone 15 .. it was to come to Ireland. I paid extra for the better condition phone. It came with scratches and dents all over. Then to top it all off, it’s a USA phone with no sim tray and can’t be used here. Certideal don’t put anything on their site about the SIM card. I have emailed 3 times, and I have been ignored completely.