Cultbeauty Reviews 

45,595
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 13,470 reviews, reviewers had a great experience with this company. Consumers frequently praise the wide and impressive selection of premium beauty products and popular brands, noting that overall item prices are very reasonable. People also truly appreciate the remarkably easy online ordering process, exciting loyalty perks, and consistently quick shipping times for their purchases. Though some customers experienced issues with unexpectedly high international shipping costs and occasional delivery delays, the ordered items generally arrive safely. A few reviewers also mentioned that tracking pending orders, dealing with missing items, and resolving customer support issues could sometimes be quite frustrating.

What people talk about most

Product

Consumers find product to be positive, highlighting the great selection of high-quality beauty items and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the fast shipping times, helpful... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in consumer... See more

Quality

People report positive experiences with quality, noting that everything feels refined, luxurious, and... See more

Price

Users describe satisfaction with price, highlighting reasonable product prices, competitive costs, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products. However disappointed to see the shipping to Ireland has dramatically increased to 10 euro for orders under 150euro. This will put me off shopping from cult beauty in the f... See more

Company replied

Rated 4 out of 5 stars

Excellent range of products with fabulous brands. My only complaint and the reason for a deduction of 1 ☆ is the cost of shipping. I think €10 is very expensive and it has stopped me ordering from Cul... See more

Rated 4 out of 5 stars

All products are really great, I am not satisfied with the delivery service, the box was heavily smashed - luckily all inside is safe and sound. Please pay attention to the delivery company you are wo... See more

Company replied

Rated 4 out of 5 stars

I wish it would have been delivered faster (12 days) and i had to pick it up from post office despite paying €10 for shipping, also disappointed that the package didn’t include any free samples.


Company details

Written by the company

Aside from eliciting squeals of delight when it arrives at CBHQ (a sure-fire sign that we’re on to a winner), it also has to exceed all our expectations (and often shift the goalposts altogether). These are the products you will. not. be. parted from – the jars you dutifully decant, the tubes you scissor open and the bottles you store upside down to ensure you don’t waste a single drop. Firm fixtures of make up artists’ kits, you’ll find these formulas jealously guarded backstage at fashion weeks and photoshoots, and also in the bathrooms of the AAA-List who choose these products for love (not money). Staggeringly efficacious, these do ‘what they say on the tin’ and then some… the only thing they will not do is disappoint.


Contact info

4.1

Great

TrustScore 4 out of 5

46K reviews

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4.1

All reviews

(45,595)

16,032 reviews in the last 12 months

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Rated 3 out of 5 stars

the Saie bag arrived defective/damaged

Dear Cult Beauty Team,

I received my order today, but unfortunately, the Saie bag arrived defective/damaged inside the delivery box.

Upon inspecting the bag, I noticed several visible defects, including uneven and poorly finished stitching along the seams, with areas where the stitching appears loose and incomplete. There are also visible imperfections in the material and finishing of the bag. I have attached photos clearly showing these issues for your review.

I would appreciate it if you could arrange a replacement for the damaged item.

Thank you for your assistance. I look forward to hearing from you.

30 August 2026
Rated 1 out of 5 stars

Because shipping is 10 eur

Because shipping is 10 eur, before that it was free. also that they no longer send Le Labo perfume to Lithuania, before that shipping was possible. also the discount codes that were previously active are not working. Disappointment in your store.

30 August 2026
Rated 1 out of 5 stars

Taking advantage of their clients

Though everything has arrived exactly as I've ordered, I'm really furious with company's delivery policy. It's pay to the legal entity in Germany, the parcel arrives from Netherlands and still they charge me 10 euros for delivery (it used to be zero!) claiming that there're charges for delivering to Europe. As far as I see everything from payment to delivery was handled in Europe. That's probably the point where I'll say goody to cult beauty, because this is absolute cheating and just taking advantage of your clients using the laws which do not apply to the situation as an excuse. Shame on you!

25 August 2026

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