Chilly's service is always fast, with well packaged items for safe delivery. I was a bit disappointed with my new bottle because when you get to the last bit of a liquid inside it's difficult to su... See more
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Review summary
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As always a great and efficient services. My Chilly bottle arrive within a couple of days of ordering. The only problem I had was the outer packaging was soaking wet and arrived in a Royal Mail ba... See more
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The water bottles are fantastic & keep water cold for a very long period of time. They are very well made & look great. Delivery was super speedy. I had to contact customer services who were BRILLI... See more
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My parcel went missing, and it was replaced quickly and efficiently- I would suggest using a different parcel swrvixe though! When the parcel did arrive, (I waited in especially) the parcel force driv... See more
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Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.3
Excellent
117K reviews
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Very good customer's service
My bottle arrived in a damaged condition. Chilly's sent me a new one promply and I didn't have to send back the old one. Their customer's service handled my complaint swiftly and professionally. I am very satisfied.
1 July 2026
Reply from Chilly's
Hi Tomas,
Thank you so much for your wonderful review! We're sorry your original bottle arrived damaged, but we're really pleased we could get this sorted for you quickly. It's great to hear you were happy with the service you received, and we hope you enjoy your new bottle!
Many thanks,
Julia
Great product
Great product, delivered in a timely way, securely packaged.
This bottle is keeping water cold even in the paris heatwave!
2 July 2026
Reply from Chilly's
Hi Jacqui,
Thank you so much for your lovely review! We're delighted to hear your bottle arrived safely and is keeping your water cold, even during the Paris heatwave. We hope it continues to keep you refreshed wherever you go!
Many thanks,
Julia
Excellent customer service!
16 July 2026
Unprompted review
Reply from Chilly's
Hi Amanda,
Thank you so much for your kind review! We're delighted to hear you had an excellent experience with our customer service team. We really appreciate your support and hope to welcome you back again soon.
Many thanks,
Julia
Reply from Chilly's
Hi Billie,
Thank you for your lovely review!
We're so pleased to hear you're happy with the quality and compact design of your Chilly's product. We really appreciate your support and hope you continue to enjoy using it.
Best wishes,
Julia
Great product
Great quality product with lovely designs. I ordered two water bottles. They were dispatched promptly and received as expected. Would recommend.
30 June 2026
Reply from Chilly's
Hi Lesley,
Thank you so much for your lovely review and for choosing two of our bottles! We're delighted to hear everything arrived promptly and that you're happy with the quality and designs. It really means a lot that you'd recommend us.
We hope your new bottles accompany you on many adventures. Thanks again for your support!
Best wishes,
Julia
Bit disappointed really
Bit disappointed really, you have to fiddle with the top to prevent leakage. Love the colour though. Would have sent back if I had paid full price.
26 June 2026
Reply from Chilly's
Hi Andrew,
Thank you for taking the time to leave a review!
We're sorry to hear that you've experienced leaking with your Flip Bottle. While our Flip Bottles are designed to be leak-resistant rather than 100% leakproof, you shouldn't need to adjust the lid each time to help prevent leaks during normal use.
We'll be reaching out to you directly to learn a little more about what you're experiencing and see how we can best help get this resolved.
Kindest regards,
Kristine
The A* of Water Bottles
What is there that I can say about Chilly Bottles, I have been a fan since the very first one was released with the old logo and I still have that bottle but after dropping my beloved bottle I knew that I needed to treat myself to a new one as I could not be without one!
I love the entire range; the huge variety of colours are also so bright and vibrant! The Bottles are perfect at keeping cold drinks cold for 24 hours which is perfect for this English Heatwave. Delivery was super speedy and I know that I will be back to order more bottle as you can never have too many right?!
22 June 2026
Reply from Chilly's
Hi Ian,
Thank you for taking the time to leave such a wonderful review! It's fantastic to hear you've been with us since the very beginning, and we're honoured to have been your go-to bottle over the years.
We're so pleased your new bottle is already proving itself during the heatwave, and it's great to know the delivery met your expectations too. Your continued support truly means the world to us.
Enjoy your new bottle, and we look forward to welcoming you back again in the future!
Best wishes,
Julia
Amazing quality the best thing I've bought in 2026 so far!
The bottle arrived in amazing condition with such good quality and wrapping to protect it. It does what it says.... Keeps my drinks cool and warm..... The delivery was on time as said and clearly done with care. Would really recommend as it is the best product I've probably bought in 2026 so far. I came back to chillis as I used my old one until it had a few dents after 5 years so I saved it as I loved the pattern and bought a new one...... Even that one was still keeping things cool and warm. WOULD SOOOOO RECOMMEND!!!!!
23 June 2026
Reply from Chilly's
Hi Ellie,
Thank you so much for your amazing review! It means so much to hear that you've enjoyed your previous bottle for five years before treating yourself to a new one. That's exactly the kind of longevity we love to hear about.
We're delighted your new bottle arrived safely, lived up to your expectations, and is already keeping your drinks perfectly hot and cold. Your recommendation genuinely means a lot to us.
We hope you enjoy your new bottle for many years to come!
Best wishes,
Julia
Great bottle that had been recommended…
Great bottle that had been recommended by my daughter
12 June 2026
Reply from Chilly's
Hi Janet,
Thank you for your lovely review! We're so pleased your daughter's recommendation led you to us, and we hope your new bottle has lived up to expectations.
We really appreciate your support and hope you enjoy using it every day.
Best wishes,
Julia
5* stars all round
The water bottles are fantastic & keep water cold for a very long period of time. They are very well made & look great. Delivery was super speedy. I had to contact customer services who were BRILLIANT!! If only all companies had such wonderful service. I will be recommending them to family & friends & will definitely be purchasing more from them in future. A definite & very well deserved 5*
29 June 2026
Reply from Chilly's
Hi Gillian,
Thank you so much for your wonderful review! We're thrilled to hear you're enjoying your bottle and that it's keeping your drinks cold just as expected.
It's especially lovely to know our customer service team made such a positive impression. Your kind words will certainly be shared with the team, and they'll be delighted to hear them.
Thank you again for your recommendation, and we look forward to welcoming you back in the future!
Best wishes,
Julia
Reply from Chilly's
Hi David,
Thank you for your review! We're so pleased to hear you're happy with your bottle and that everything arrived in good time.
We really appreciate your support and hope you continue enjoying your Chilly's product.
Best wishes,
Julia
The agent was really helpful and sorted…
The agent was really helpful and sorted out a solution really quickly
15 July 2026
Unprompted review
Reply from Chilly's
Hi,
Thank you for taking the time to leave us a review. We're so pleased to hear our team was able to help and find a solution for you quickly.
Your kind feedback means a great deal, and we're always here if you ever need us again.
Best wishes,
Julia
My parcel went missing
My parcel went missing, and it was replaced quickly and efficiently- I would suggest using a different parcel swrvixe though! When the parcel did arrive, (I waited in especially) the parcel force driver k ocked on the door, didnt wait for an answer, and just left on the front door step. He'd driven off by the time I got to the door, and its not a big house!
1 July 2026
Reply from Chilly's
Hi Jenny,
Thank you for your review. While we're sorry your original parcel went missing, we're really pleased we could get a replacement arranged for you as quickly as possible.
We're also sorry to hear about your delivery experience. We completely appreciate how frustrating it must have been to wait in, only for the parcel to be left without giving you the chance to answer the door. We'll make sure your feedback is passed on, as experiences like yours help us highlight areas for improvement with our delivery partners.
We hope you're enjoying your bottle now that it's safely with you, and thank you again for sharing your experience.
Best wishes,
Julia
The item quality is great and keeps…
The item quality is great and keeps drinks nice in cool in the hot weather. Delivery time is fast and efficient.
1 July 2026
Reply from Chilly's
Hi Gemma,
Thank you for your lovely review! We're delighted to hear your bottle is keeping your drinks refreshingly cool during the warm weather and that your order arrived quickly.
We really appreciate your support and hope you continue enjoying your bottle.
Best wishes,
Julia
Great Bottle
Great product at a great price as bought while on offer. The product was well packaged and dispatched promptly.
The bottle keeps drinks cool for long periods even in hot temperatures. Love the colour and the flip top design.
30 June 2026
Reply from Chilly's
Hi Alison,
Thank you for your fantastic review! We're so pleased you were able to take advantage of the offer and that your bottle arrived quickly and well protected.
It's wonderful to hear you're enjoying the flip lid design and that it's keeping your drinks cold even in the heat. We hope it serves you well for many adventures ahead.
Best wishes,
Julia
The products are very nice
The products are very nice, well-made, very strong because they travell into bags, baggage with no much attention, sometimes
24 June 2026
Reply from Chilly's
Hi Cristina,
Thank you for taking the time to leave us a review! We're delighted to hear your bottles have been standing up so well to everyday travel and keeping up with your busy lifestyle.
We really appreciate your support and hope they continue serving you well for years to come.
Best wishes,
Julia
Reply from Chilly's
Hi Helen,
Thank you for your kind review! We're so pleased to hear you had a great experience with us.
We truly appreciate your support and hope to welcome you back again soon.
Best wishes,
Julia
Reply from Chilly's
Hi Tony,
Thank you for your lovely review! We're so pleased to hear your order arrived quickly and was well packaged. We hope you enjoy your new Chilly's product!
Warm regards,
Julia
Reply from Chilly's
Hi Dimitrios,
Thank you for your wonderful review! We're delighted to hear you think our products are the best quality.
Your support means a lot to us, and we hope you continue enjoying your Chilly's bottle.
Best wishes,
Julia
I got the new series 3
I got the new series 3, and honestly it’s the best water bottle I’ve gotten - I use it daily and the durability of the bottle is really being tested :)
Ordering, and shipping processes were ideal also.
Highly recommended
1 July 2026
Reply from Chilly's
Hi Dave,
Thank you so much for your fantastic review! We're thrilled to hear you're loving your new Series 3 bottle and that it's already become part of your daily routine.
It's also great to know your ordering and delivery experience went smoothly. Thank you for recommending us, and we hope your bottle continues to keep up with whatever you throw at it!
Best wishes,
Julia
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