CarSupermarket.com Reviews 

6,580
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the sales team is exceptionally friendly, highly helpful, and provides a smooth, stress-free buying process without any hard selling. Many people deeply appreciate how straightforward and transparent the entire purchasing journey feels, ranging from initially choosing a car to finally arranging home delivery. However, some customers also noted frustrating experiences with after-sales support when unexpected vehicle faults or other issues arose. Several reviewers mentioned facing significant difficulties getting timely email responses, proper communication, or satisfactory resolutions when trying to solve post-purchase problems.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional during their car-buying journey. Many... See more

Service

Reviewers highlight positive aspects of service, noting that staff are friendly, professional, and... See more

Product

Reviewers mention ambiguous feedback about product, with many consumers expressing delight over clean,... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are polite, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It went relatively smoothly and once finance was approved , I got my car within a few days . It had been valeted well. I would just recommend that they don't give valuation of customers cars over the... See more

Company replied

Rated 5 out of 5 stars

Took under 24 hours to see car I liked after few phone calls I was approved finance for car I wanted all agents I spoke to explained everything I needed to know were very polite and very helpful Wou... See more

Company replied

Rated 5 out of 5 stars

Great experience, very smooth and seamless thanks to Adam Mehager who looked after me. Great communication and kept me informed through the whole process even before coming to get the car. Highly reco... See more

Company replied

Rated 5 out of 5 stars

The experience at CarSupermarket.com Birmingham was good because Surjeet was brilliant friendly and dealt with me very well and quick too. Went into details with all my questions which in the end help... See more

Company replied


Company details

  1. Car Dealer
  2. Car Accessories Store

Written by the company

Choose from 1000s of cars online and in-store at our 12 locations across the country. Select the car you want, then take advantage of our home delivery, arrange a click & collect appointment or just pop in to one of our sites, located in Barnsley, Birmingham, Grimsby, Hessle, Lincoln, Newcastle, Preston, Scunthorpe, Sheffield, and Stoke. Buy with complete peace of mind, all our cars come with a 15 day money back guarantee and free minimum 12 month comprehensive warranty. Contact our friendly, knowledgeable staff who are available online or on the phone to guide you through the next steps in your car buying journey.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(6,580)

1,086 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have just brought my new car from the…

I have just brought my new car from the Birmingham branch and dealt with Adam. He wasnt pushy, very knowledgeable and supportive with any concerns that I had.
He called me the day after collection to make sure all was well.
I genuinely couldn’t be happier with my car and the service. Thanks again, especially to Adam!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Laura was a pleasure to deal with

Laura was a pleasure to deal with, welcoming, understanding and exceptionally patient. She worked tirelessly to ensure I was satisfied, she went above and beyond to have some issues resolved. She is a credit to the site, would highly recommend !

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Shahzad was excellent from start to…

Shahzad was excellent from start to finish!

Thank you!

I'd recommend CarSupermarket.com Birmingham to anyone because Shahzad was excellent throughout. He did everything he could to make the purchase easy and straightforward. At no point was he, or anyone else, pushy. I was really pleased with how it all went. Thank you to the team, but in particular, Shahzad.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

I’ve never used car supermarket in the…

I’ve never used car supermarket in the past, but recently had a car through them and I cannot fault them at all. Everything was so easy and straightforward. Charlotte Jordan was lovely to talk to so just wanted to give her a shout out and say thank you!

23 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review Faye, we are over the moon that Charlotte provided such great service!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

CarSupermarket.com Barnsley Car purchase

CarSupermarket.com Barnsley was a great experience because we were made feel welcome from the moment we entered the building. A clean, bright, relaxing environment. Lewis ORourke, customer advisor, was very approachable and helpful. He was patient and considerate and went out of his way to answer our questions and explain things. We also spoke with two managers on separate occasions who were very pleasant. We are very happy with our new car and are confident we will be well looked after.

25 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for taking the time to leave a 5* review Gerard, we really appreciate your feedback!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Purchasing my car was quick and easy

Purchasing my car was quick and easy, within a week, payment was made, the vehicle was moved to my nearest site for easy collection. Staff were helpful and informative. Thank you to Abdul for all the quick admin work and chasing to have everything in place around my availability. And also a thank you to John, for handing over the vehicle and making sure everything was find. I spotted a minor issue with the vehicle and got it sorted straight away.

1 September 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for taking the time to leave a 5* review, we really appreciate it!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

very professional team

very professional team . Rachel was great and explain everything in a polite and professional maner.

1 September 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

I'd recommend CarSupermarket.com Hessle…

I'd recommend CarSupermarket.com Hessle to anyone because I received excellent customer service from start to finish, nothing was too much trouble. Liam took time to ensure that this was the right vehicle for me, I would.highly recommend.

24 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for taking the time to leave a 5* review Lucy!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

No pressure sale

No pressure sale. Very helpful staff.

25 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review Dawn!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Fantastic service from Courtney @ the…

Fantastic service from Courtney @ the Birmingham branch for completing a Part Ex and collection on a newer vehicle. Great communications and professional service. Every part of the journey was transparent and the sales process was not pushy. They are currently offering a LOVE IT or RETURN it one their cars which is great for peace of mind. Will recommend and again - well done Courtney!

29 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for your 5* review, we really appreciate your feedback!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Purchasing my new car

Gareth was extremely professional and knowledgeable making the whole experience very straightforward. I would definitely recommend him.I also appreciated him checking in with after picking up my new car. Thank you so much.

14 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for taking the time to leave a 5* review!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Highly recommended

Gareth was an excellent salesperson, not pushy, was professional, informative and easy to get on with. Would highly recommend this dealership.

31 July 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for your 5* review Alex!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff. There was a slight problem with something on the car and they sorted it straight away and gave me a courtesy car.

19 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your 5* review!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Great customer service

Great customer service. The company make the whole experience stress free. There was a mix up on the price of the vehicle I was buying but it was soon sorted and I was given some extra off my trade in vehicle for the inconvenience. Very honest and answered all questions even phoning the vehicle manufacturer to check if there were any recalls on the car as I was concerned. The salesperson went to the Post Office to tax the car for me while I waited at the dealership as it couldn't be done online.

21 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for taking the time to leave a 5* review, we really appreciate it!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

There was no hard sales

There was no hard sales, it was very relaxed and stress free and Lewis was very honest and trustworthy

23 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your 5* review Christopher!

Kind regards,
Laura
CarSupermarket.com

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