Esme Alice May

Didn’t even attempt to deliver to my address. My parcel was left at a local shop (I have no idea if it’s legitimate or even a Paack collection point - there is no information available on the website or tracking listing the collection points in my area). I was simply sent a text saying my parcel had been left at a shop. It’s annoying as I paid for door to door delivery. Hopefully my parcel is still there when I go to collect it. I have reported this to the retailer.

Great product, it works really well and dishes / glasses come out sparkling. I’m very happy with it. The reason for my star rating is I unfortunately no longer have access to ordering their products. Mother’s Earth sadly swapped their courier option from DHL / DPD to Correos Express and this courier is known to be very poor in my location and never successfully delivers anything. When I requested another courier be used I was advised this wasn’t available so I had to cancel my subscription. Please offer more than one courier option so I can reinstate my subscription! 😑

I asked customer services for help on changing my voicemail language to English as I’m still learning Portuguese and don’t fully understand the options on calling. I explained this (all written in Portuguese to the best of my ability) and asked if WOO could please either help change the language for me or provide a list of the options I need to select on calling so I can make the change myself to access my voicemail settings. I was passed around 3 advisers, all were completely useless, telling me they couldn’t do this and I needed to go into the settings myself to change this .. I was even told to ask a friend to do it for me… isn’t this customer services job? To assist with such enquiries? It’s elitist and discriminatory behaviour from WOO customer services, I’m really disappointed as I think their service offering is generally good value for money. The after care is rubbish! This was a simple request which other network providers are able to help with! Your review replies on here also indicate you’d be able to help in English, but when I requested if it was possible to discuss the matter in English I was completely fobbed off.

Much like others here who’ve had a poor experience, we also stayed in a property run by Sykes cottages and there were multiple issues. The property owner even offered us a partial refund but then never honoured this and tried to weasel out of it! Contacting Sykes Cottages was really difficult, taking 30-40 minutes a time waiting to get hold of anyone to speak to. The in-app messaging system is rubbish and doesn’t work. It’s been weeks since our stay with them and there’s still been no resolution forthcoming even after chasing them. We paid full price for a stay that was plagued by several nights noise disturbance in the early hours of the morning and an old bed breaking and requiring repair. The owner of the cottage took responsibility all until after we checked out! Broken good faith! We’re still waiting on Sykes to resolve the issue or hear anything back from them.

Great price package and so far so good coverage wise. We took out the €8 unlimited data plan, 12gb roaming etc. Only to find out that the hotspot facility has been currently disabled and something they are looking to fix. They’ve obviously oversubscribed their services! There was no mention on the listing or in any t&c’s that I could find that hotspot coverage wasn’t included. Other competitors in Portugal include this, even Lyca Mobile includes it in other countries. It’s a deceptive move from Lyca Mobile Portugal and something that needs to be rectified otherwise customers will flock to other companies! We have already identified where we will be moving too once the month is up!

Avoid this company! They sell faulty goods and don’t honour legal warranty periods. I purchased a €400 LED Mirror Cabinet for my bathroom in July 2023. 2 years later and the mirror has failed across all 3 doors, either due to poor quality or the incorrect adhesive being used or due to low quality mirror backing. When I contacted Bagno Italia about this fault and requesting a replacement for the mirror doors only, they couldn’t care less and took no responsibility. The mirror was purchased from and delivered to Portugal, where the legal warranty period is 3 years. As such the mirror is in warranty until July 2026! When I complained to Bagno Italia about this, they were completely unaware of the law and tried to shirk me off with only 2 years coverage! Bagno Italia didn’t even bother to help resolve the issue and even tried to accuse me of cleaning it incorrectly! 1) The type of marking reported is the same pattern on each mirror, something that would be very hard to repeat like this from improper cleaning, especially with ecofriendly cleaning products which is what I use. The mirror is sectioned over 3 doors and each mirror section has the same pattern marking. Furthermore, the markings are not laying on top the mirror surface or etched into it. The markings are coming from behind the mirror. 2) This type of marking issue is a well known fault with mirrors when poor quality materials have been used. I have given Bagno Italia more than enough time to resolve the issue but they simply shirked all responsibility and then stopped replying to my emails! Given the price paid and lack of customer after care, the price charged does not reflect the quality. I suggest others shop elsewhere as this seller is nothing more than a scammer!

Really impressed so far. I'm very happy with my Jetpac esim experience. I've tried several options on the market and been testing out Jetpac for 3 months now. Jetpac have been the best value for money to date. I have the Europe region 30 day package, 20GB and the connectivity / speed in UK, Spain, Belgium and Portugal have been faultless. They partner with decent local providers and the customer service is good. Jetpac are no contract too so it's completely down to my wants and needs which I love. They have regular promotions and a decent referral reward program in place, so that keeps me loyal. Keep up the good work!

Avoid, avoid, avoid! Ecoparcel are not a credible company. I have used them several times in the past and they USED to be good. But they've massively gone down hill. Of recent, Ecoparcel do not provide you with a receipt or invoice on purchase - check their website for information on how to find it or ask their customer support for this - they can't help, it's not there. Ecoparcel's customer service generally is nonexistent, only available by a slow and unhelpful chat function so resolution of time sensitive matters just doesn't occur! Ecoparcel also take your money and run with it! I placed an order without being advised the courier service being used. Within an hour of placing the order I was sent the postage label for the courier and immediately contacted Ecoparcel to rearrange the delivery with another courier but they would not do this. Ecoparcel forced me to cancel the order with the understanding they would refund the total order value less a 6 euro 'cancellation' fee. I was okay to do this, but Ecoparcel did not then refund the correct amount or to my original payment card! I had to contact them to correct the matter, in which they refunded the incorrect amount to my card. I have raised a chargeback claim as this company operates in complete contravention on basic consumer law. I am livid, they've wasted my time and stolen my hard earned money!

I’ve been using Monty eSim for several months now. They are one of the cheapest regional sim plans I could find for Europe. The customer service is very responsive and their pricing I think is fair. Their service is generally good but can be patchy in places.

Easy to use app and relatively good pricing for service but the data coverage was patchy. I have used mainly in southern Europe and moved to a competitor brand.

I’ve had a consistently good experience with Maya mobile, having used their services in the EU, UK and USA. Their service is always really good, signal is always strong and their customer services are very responsive. They are more expensive than their competitors which is why I moved away from them and where they could improve. Otherwise very good.

Had my parcel delivered to a collection point, only for the driver to mark the item as a home delivery, thus no code was generated. I called DPD Local customer services on 2 separate occasions to ask for this PIN code and was told they would call back but never did... In the end I managed to retrieve the parcel from the location point talking to the store manager and providing 2 forms of I.D. and proof of purchase. I also found out that the location this was sent isn't in fact a collection point for DPD Local, even though it was listed on the retailer's website and DPD local list as such.

Quick delivery and really accommodating. I've placed several orders with Rob at Handles4U since 2018 and each time goods have arrived well wrapped and quickly. Products are very good quality and competitively priced. I have used their products in both UK and EU projects and been a happy bunny with the final outcome every time. Even since Brexit and rule changes, Handles4U have worked with me and been adaptive to order requirements.

After trying to place a B2B order with this company for several weeks now, I am still in limbo. Granted it's slightly more complicated, but the sales team customer service is just non-existent. They make promises, then don't keep them and what answers they do provide you with are misinformed or hot air. They promise to fulfil an order and make call backs, then never do. Do you not want the business? Having even spoken with a director of the company, who although replied to my initial email has not done anything to resolve the matter yet, in full knowledge of how long I've been waiting and the issues I've had. My order remains incomplete. The incompetence is systemic.

I placed 2 trade orders for export to the EU back in June 2023. I contacted Victorian Plumbing prior to ordering to clarify what was required to place an export order with the UK VAT being exempt. I advised I was VAT registered so the goods should be zero rated anyway. I was told if I provided proof of export then they would refund the UK VAT I paid once the order had been placed. I was given no information about the type or amount of export information that was required. I emailed them following the goods being exported and provided the export consignment documents which I use without issue for other exports. Afew days later I was advised this wasn't considered sufficient by Victorian Plumbing and that the VAT wasn't going to be refunded. The export document clearly shows the goods had been exported out the UK and the only reason UK VAT should be charged is if the goods are being used in the UK!!! I was completely misled and would not have placed the order with them had I been told upfront about their 'requirements'. I was planning on placing another order but given the handling of this matter I will spend my money elsewhere. AVOID! Victorian Plumbing promise one thing and then do another in reality!

Excellent Company to deal with and quality products. John and team are very helpful and shipping is toot sweet. I ordered a bunch of clear wood preserve and shed paint. Both have great coverage and good consistency. Items arrive well packaged and when expected. They have a loyalty programme in place too which is awesome. Highly recommend.

Complete waste of time. Although friendly to deal with, this shop has completely abysmal service. I placed an order for a Makita attachment. It was marked in stock on the website when I ordered. When nothing arrived a week after I placed my order I contacted the seller. The seller told me that the item was out of stock (even though they advertised that it was in stock) and they had to order it in. So I waited. Some 2 weeks later and chasing the seller for updates the item was back in stock and then was shipped. When I finally received the package and unboxed it, to my disappointment and frustration I had been sent a different part from another brand. After waiting over a month for the item to arrive I just wanted my money back so I could order elsewhere. I sent the item back for a refund. The refund took over a week to be issued. I’m glad I used PayPal. I’d avoid this shop and go elsewhere.

How disappointed I am with my experience of this company. Their customer service is nice enough but goodness me what a waste of time it all was! I ordered and paid for a bath for export to my holiday business in the EU. The goods were being delivered to an export agent and Better Bathrooms were fully aware of this before I placed my order. I arranged the order via email with their business account manager and made successful payment using the payment link I was sent by said business manager. I then received an email from their accounts department saying my payment wasn’t successful and to pay again via BACS. I checked with my bank and the payment had been successful but was cancelled by Better Bathrooms. On chasing the Payment processor without success and speaking again with the business manager I was advised I could now only pay via BACS, even though they previously said it was fine. It even states on their website they accept payment via card and PayPal! I was advised the ’issue’ was that the goods were going to an export agent. As such I could now only pay by BACS. If this was an issue I should have been told this from the get go. Not to mention I have been able to order goods from many other brands via card, without such an issue. I explained my reluctance to proceed with payment via BACS due to the lack of customer protection should anything go wrong. The sudden need for payment via BACS came across as very dodgy behaviour to me! The business manager apologised but did nothing to resolve the problem. As BACS transfer isn’t the most secure way of payment I didn’t proceed with the order. On reading some of the other trustpilot reviews, I’m glad I didn’t. Think I dodged a bullet!! Just wasted my time with the whole order. I took my business elsewhere. Don’t bother with this company, improvements are seriously needed.

I’ve used a number of competitor data only E-Sims over the last year and have found them to be hit or miss. Ubigi on the other hand seems pretty consistent. I’ve used them in the UK and Europe. They have so far proved reliable and value for money. E-Sim set-up was quick and easy and service coverage seems good. Customer service is responsive. The app itself lets you monitor your usage which I am finding very helpful. I wish they offered a larger selection of affordable plans for cars with wifi as they prove more expensive at the moment . Also offering unlimited plans like MAYA would be really good to have available for phone and mifi devices.

Simple and quick service to use. Had my insurance cover sorted in a matter of 10 minutes. Veygo are also affordable and make things alot easier if you have access and permission to use a friend or family's car. Saved me having to hire an expensive hire car for my visit home.