In a pickle. Ordered a tray from (another company) on 3rd of April, sadly they failed to deliver until the following Friday the 10th of April despite a promise of 3 working day deliveries. I was fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely first class delivery in 24 hours Excellent non slip shower base in a non standard size which fitted our space perfectly Very helpful staff on phone Thank you
Company replied
Excellent people and products. Online, I ordered a single sliding shower door and gave the wrong size. I telephoned and got it changed. Collected within a couple of days and exactly what I needed. Wo... See more
Company replied
Im really happy with my shower tray it isn't fitted yet but looks great. The service and delivery were spot on as was the communication too. It's can be a leap of faith when yiu irked for the first t... See more
Company replied
Company details
- Bathroom Remodeler
- Bathroom Supply Store
- Ceramics Wholesaler
- Fitted Furniture Supplier
- Home Improvement Store
- Shower Door Shop
Written by the company
Shower Trays UK is a British company specialising in shower enclosures and shower trays. We have over 2000 showering products available at very competitive prices. Our partnerships which specialist delivery companies ensure your items are delivery on time and in good condition.
Contact info
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, United Kingdom
- 0121 508 9981
- contact@showertraysuk.co.uk
- www.showertraysuk.co.uk
4.2
Great
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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On time
On time, good price , and now it’s fitted it’s perfect, helpful customer serve
2 April 2026
Unprompted review
Reply from Shower Trays UK
Hi John,
Thankyou for taking the time to leave us a review.
We’re really pleased to hear everything was completed on time, at a good price, and that the fitting is perfect. It’s also great to know you found our customer service helpful.
Best Wishes,
Tanyka
Reply from Shower Trays UK
Hi David,
Thanks for the great feedback!
We’re really pleased you were happy with both the price and the quick delivery.
Best Wishes,
Tanyka
In a pickle.
In a pickle.
Ordered a tray from (another company) on 3rd of April, sadly they failed to deliver until the following Friday the 10th of April despite a promise of 3 working day deliveries.
I was forced to look elsewhere for a tray. Shower Trays took the order on Thursday 9th of April and it arrived at 07.00 hrs the next day, the 10th, at no extra cost.
Can't fault them or thank them enough as their tray as fitted, as planned on Saturday the 11th of April.
10 April 2026
Unprompted review
Reply from Shower Trays UK
Hi Howard,
Thank you so much for your fantastic review. We’re really sorry to hear you were let down elsewhere, especially when working to a tight schedule, so we’re delighted we could help get things back on track for you.
It’s great to hear your tray arrived promptly and that everything was fitted as planned on the Saturday. We’ll be sure to pass your kind comments on to the team.
Best Wishes,
Tanyka
My order was completely messed up. Bathroom can't be used. Sort of got there in the end....
Ordered a RAK Resort full access toilet and Roman Haven8 shower pivot door and side panel for a corner installation. The invoice and packing list were correct but they sent a "closed to the wall" pan - this is no good to me, as the toilet is against an internal wall, so the soil pipe has to come out of the side. Not content with that, the 195cm tall shower panels came with a corner extrusion that is only 190cm tall. I'm frustrated, perplexed and embarrassed that the 2 main installations in this bathroom can't be used any more until this mess is resolved.
UPDATE: After initially dismissing my request for replacement of the incorrectly supplied corner extrusion, I reminded them of my rights under the Consumer Rights Act, at which point they agreed to send a replacement. This arrived damaged (presumably by the courier), so their supplier (Roman) sent a second replacement which luckily arrived intact. I had already bought a replacement RAK toilet pan (£200), as I needed this in place asap, although it cost as much as the complete original toilet assembly. So, we sort of got there in the end, but life would have been so much easier if they or their suppliers had delivered the correct items in the first place. What I didn't state in my original review was that I'd bought the items just over 2 years ago. However, the CRA requires products to be "fit for purpose" and covers up to 6 years from the date of purchase.
6 April 2026
Unprompted review
Reply from Shower Trays UK
Good Morning,
We’re sorry to hear about the issues you experienced with your order and understand how frustrating this must have been, especially during a bathroom installation project.
As mentioned in your update, the original purchase was made over two years ago, and unfortunately we were not contacted about these issues at the time of delivery or installation. Once the matter was brought to our attention, we worked with both you and the manufacturer to resolve things as best we could.
Regarding the shower enclosure, after reviewing your concerns we arranged for replacement corner extrusions to be supplied, and although the first replacement was damaged in transit by the courier, a second replacement was sent directly from Roman and arrived safely.
In relation to the toilet pan, we appreciate this caused inconvenience. As the issue was raised more than two years after purchase and installation circumstances can vary significantly, we did our best to assist where possible.
We’re pleased that a resolution was eventually reached, even though we appreciate it was not as straightforward as anyone would have wanted. Your feedback has been noted and shared internally, as well as with the relevant suppliers, to help avoid similar issues in future.
Best Wishes,
Tanyka
Very good service
Very good service, delivered on the 24 hr delivery and arrived the following morning and the goods were very good and service exceptional. The team were also very accommodating. With the change to delivery.
23 March 2026
Unprompted review
Reply from Shower Trays UK
Hi Kathryn,
Thank you so much for your kind feedback! We’re delighted to hear that your order arrived promptly and that you were pleased with both the goods and the service provided.
Your comments mean a lot to the team, and we truly appreciate you taking the time to share your experience.
Best Wishes,
Tanyka
Reply from Shower Trays UK
Hi John,
Thank you for taking the time to leave us a review.
We're glad to hear your order arrived as expected and was delivered promptly.
Best Wishes,
Tanyka
Excellent delivery and quality product
Excellent delivery and quality product. This is my third shower tray and 2 shower cubicles
17 March 2026
Unprompted review
Reply from Shower Trays UK
Hi Nick,
Thank you for your continued support and for taking the time to share your experience.
We’re delighted to hear that you’re happy with both the delivery and the quality of your products. It means a lot to us that you’ve chosen us again for your third shower tray and two shower cubicles.
Best Wishes,
Tanyka
I paid the extra for next day delivery…
I paid the extra for next day delivery and it was delivered on time,
The shower tray was excellent quality was very happy and would recommend
9 March 2026
Unprompted review
Reply from Shower Trays UK
Hi Mark,
Thank you for taking the time to leave us a review.
We’re delighted to hear your next day delivery arrived on time and that you were pleased with the quality of the shower tray. It’s wonderful to know you’d recommend us, and we really appreciate you taking the time to share your experience.
Best Wishes,
Tanyka
Good company
Ordering was simple and straight forward. The shower waste was competivly priced and arrived on time
24 February 2026
Reply from Shower Trays UK
Hi Bryan,
Thank you for your great feedback!
We're delighted to hear that you found the ordering process simple and straightforward, and that your shower waste arrived on time at a competitive price. We really appreciate your support.
Best Wishes,
Tanyka
Reply from Shower Trays UK
Hi John,
Thank you for the positive review. We’re pleased you had a reliable experience with us!
Best Wishes,
Tanyka
Faulty shower tray
We purchased a 1500x800 shower tray and it pools water along the opposite side of the drain not around the drain. Mx say this is quite normal, I do not. 4mm of standing water was not what I expected. Their response is you should clean it after use. That's fine if you are not disabled like my wife.
17 February 2026
Unprompted review
Reply from Shower Trays UK
Hi Leigh,
Thank you for taking the time to leave us a review.
We’re really sorry about this!
MX are the manufacturers of the shower tray in question, I cant see you have contacted us.
If you would like to contact us directly, we are more than happy to review the case and discuss with MX on your behalf.
Best Wishes,
Tanyka
A solid well-built shower tray
A solid well-built shower tray. It won't flex or move once fitted. The only downside is that it's heavy at 44Kg; it is definitely a 2-man fitting job. However, the weight is also a strength as it won't flex or crack under use.
21 January 2026
Reply from Shower Trays UK
Good Morning Kevin,
Thank you for taking the time to leave us a review.
We’re really glad to hear you’re happy with the build quality of the shower tray. You’re absolutely right — the weight can make fitting a two-person job, but as you noted, that solid construction is exactly what gives it the strength and stability to perform long-term without flexing or cracking.
Best Wishes,
Tanyka
Very happy with my shower tray five…
Very happy with my shower tray five stars
1 February 2026
Unprompted review
Reply from Shower Trays UK
Hi Moez,
Thank you for taking the time to leave us a review.
Were really pleased to hear you are happy with your shower tray!
We hope you continue to shop with us in the future.
Best Wishes,
Tanyka
Ordering straight forward
Ordering straight forward, good selection of products.
Happy with products purchased. 2nd order now made.
Would recommend & use again.
22 January 2026
Unprompted review
Reply from Shower Trays UK
Hi Janet,
Thank you for taking the time to leave us a review.
We’re really pleased to hear you found the ordering straightforward and were happy with the products. Thanks for coming back for a second order — we truly appreciate your recommendation and support.
Best Wishes,
Tanyka
Good customer service!
It was a good experience to be able to call up and speak to someone to rearrange the delivery date and check on delivery time of delivery. Product was delivered on time. Thanks for the good customer service!
5 January 2026
Reply from Shower Trays UK
Hi Natalie,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that our team was able to help you rearrange your delivery and provide clear updates on the timing. It’s great to know everything arrived on time and that you were happy with the service.
Best Wishes,
Tanyka
1600 X 700 non slip tray
The showers tray was of very good quality with a wonderful non slip surface and at a very competitive price
1 January 2026
Reply from Shower Trays UK
Hi Thomas,
Thank you for taking the time to leave us a review.
We’re really glad you’re happy with the quality and non-slip finish of the shower tray, and that you found it good value for money.
We hope you continue to shop with us in the future.
Best Wishes,
Tanyka
Excellent people and products.
Excellent people and products.
Online, I ordered a single sliding shower door and gave the wrong size. I telephoned and got it changed. Collected within a couple of days and exactly what I needed. Would return to them without hesitation for any bathroom needs.
1 January 2026
Reply from Shower Trays UK
Good Afternoon,
Thank you for taking the time to leave us a review.
We’re really pleased we could quickly sort out the sizing issue and get the right shower door ready for you. It’s great to hear everything worked out perfectly.
We look forward to helping you again with any future bathroom needs.
Best Wishes,
Tanyka
Supplied as ordered and delivered when promised
I ordered the shower tray, drainage and shower screen.
The website was easy to use from start to finish and the goods were delivered when promised.
Excellent customer service and I will order my next shower solution in a few weeks time.
29 December 2025
Reply from Shower Trays UK
Hi Shaun,
Thank you for taking the time to leave us a review.
We’re delighted to hear that you found our website easy to use and that your shower tray, drainage, and screen were delivered on time. It’s great to know our customer service met your expectations. We really appreciate your support and look forward to helping you with your next shower solution in the coming weeks.
Best Wishes,
Tanyka
Im really happy with my shower tray it…
Im really happy with my shower tray it isn't fitted yet but looks great.
The service and delivery were spot on as was the communication too. It's can be a leap of faith when yiu irked for the first time from an unknown provider. I dud my homework, checked everything I could and read all of the reviews which were also good and informative. I would use Shiwer trays uk again and recommend to friends. Thank you shower trays uk.
3 December 2025
Reply from Shower Trays UK
Hi Victoria,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you’re happy with your shower tray and that our service, delivery, and communication met your expectations. Your recommendation means a lot to our team.
Thanks again for choosing Shower Trays UK, and we hope you enjoy it once it’s fitted!
Best Wishes,
Tanyka
Waterproofing membrane around tray
Waterproofing membrane which sealed around the edge of tray is excellent, that makes perfect seal all around the shower walls so in case of sealant failure water won’t leak down to ceiling or floor.
The only problem on installation I came across was leveling , base was plywood perfectly leveled I tried to use adhesive to stick on board but because of waterproofing membrane bottom of the tray was uneven so there was a bit time consuming to put it perfectly level position.
9 December 2025
Unprompted review
Reply from Shower Trays UK
Good Morning,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that the waterproofing membrane provided an excellent seal around the tray.
We’re sorry to hear you experienced some challenges with leveling during installation. As we’re not installers ourselves, we always recommend having a qualified professional carry out the fitting to ensure the best and quickest results. However, we do appreciate you highlighting this point, as it helps us continue improving the overall experience for our customers.
If you ever need guidance or have questions about any of our products, our team is always happy to help.
Best Wishes,
Tanyka
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