United Kingdom
Review of Budget Car Rental
Be careful. Budget have charged my credit card with £400 for excess insurances that I specifically rejected as I had paid for my own insurance policy. As a result I am chasing a franchise office in Dubrovnik who put me on hold whenever I call them. It is a massive fraud.
Review of Opodo
I booked a car through Opodo. I payed in advance and bought their excess insurance. I hired the car from Budget, rejected their excess insurance etc. I have now come home and my credit card has been charged for £400 of insurance charges. The voucher seems to have been offset on my statement but never would have covered the rental costs.
Reply from Opodo
Hi Mark,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Review of Sytner Group
I have found Sytner difficult to deal with. When making bookings, they seem to need you to book about 2 months in advance. Then when I booked for an MOT and service I was told I didn't need a service only to later be told that I did when I turned up for my MOT. This meant that my service was finally completed 4 months after I had tried to book it.
I had a strange fault where my heating system was tripping out all winter. I asked them to review it, was delayed until the diagnostic check was on site, then was charged £150 for the diagnostic only to be told they couldn't find a fault! They clearly haven't had to drive 200 miles with no heating in January!!
Overall, the showroom is glossy, the building and services is great but the service counter is their weak link.
Reply from Sytner Group
Good morning Mark, we apologise for the difficulties you experienced with our booking process and diagnostic service. We appreciate your feedback and we would like to invite you to contact myself, Charlotte Diadoo, at charlottediadoo2@sytner.co.uk to discuss your concerns further. Kind regards, Charlotte Diadoo - Aftersales Manager
Review of Toolstation
Had the right tool for the job.
As DIY stores close and there is less and less choice for DIY equipment I found Toolstation. Their online process of ordering what you need for the job is quick and efficient and there was no queue at the store.
Reply from Toolstation
We're happy to hear that you found the right tool and appreciated our quick online ordering process and store efficiency. We appreciate you taking the time to share your positive experience with us! Kind regards, Alysha
Review of UGG
Excellent
We bought some UGG boots as presents and for ourselves. They are never off our feet!
Reply from UGG
Hi Mark,
We're happy to hear that you are enjoying your UGG boots so much! Thank you for letting us know that they are a hit with you and yours.
All the best,
Mia
Review of Denby Pottery
Always good quality. It is shame some of the ranges are coming to the end now, but I have enjoyed Denby pottery for 30 years now and it has never let me down.
Reply from Denby Pottery
We're happy to hear that you have consistently enjoyed our pottery's quality for 30 years. We acknowledge your disappointment regarding the ranges coming to an end. Thank you for your long-standing patronage.
Review of SPOKE
Reply from SPOKE
We love to hear this, thanks Mark! -Ellie
Review of YourRepair
This company is a cowboy company. I have tried to get my boiler serviced. I have had no shows and service engineers be removed from your repair list before they come to undertake the work.
They don't carry out the work and then most recently they auto renewed my contract with my permission and are now threatening me with a debt agency because I cancelled my direct debit.
DON'T UNDER ANY CIRCUMSTANCES SIGN UP WITH THIS COMPANY.
Reply from YourRepair
Hello,
Thank you for taking the time to leave us a review.
We would love to look into this further but we are unable to locate your account, please email your details to aftercare@yourrepair.co.uk and we can investigate.
Kind regards,
YourRepair customer service team
Review of ZOE
So the science behind Zoe is really interesting and what it is nudging you to do with your diet seems a really good idea.
However, it seems ever so expensive - I can’t see what costs £50 per month! I mean this is a huge subscription cost and all you get is access to an app and the app seems to regurgitate the same advice over and over. There is limited interactivity.
Then this week, with no warning Zoe goes from recommending I eat 90-144 grams of protein per day (I weigh 90 kg so this seems an appropriate target for me) to eating 41-65 grams of protein! No explanation has been given for this sudden change to what would appear to be a wrong target.
All told, it is a lot of money for what it gives you.
Reply from ZOE
Hello Mark,
Thank you for sharing your thoughts on Trustpilot regarding the ZOE program. We're pleased to hear that you find the science behind ZOE interesting and the dietary guidance beneficial.
We also appreciate your honesty about your concerns regarding the cost of the subscription and the value you feel you're receiving. We aim to provide a service that is not only scientifically robust but also offers our members a sense of tangible value.
Regarding the changes in your protein intake recommendations, we understand that such adjustments can be confusing without proper context or explanation. We take this feedback seriously and would like to investigate this further to provide clarity and ensure that our guidance is personalised and accurate for your needs.
To assist you effectively and address your concerns, we kindly ask that you provide us with the additional information we have requested on Trustpilot. This will enable us to review your account details and the changes made to your dietary recommendations.
Once we have this information, a member of the team will reach out to you directly to offer assistance and address the issues you've raised.
We are committed to ensuring that every member of the ZOE community receives the support they need to achieve their health goals.
We look forward to resolving your concerns and hope to continue supporting you on your journey to better health.
Kindest Regards,
Taylor
UPDATE
Hello Mark,
Thank you for providing us with the additional information we requested. We appreciate your cooperation and patience as we work to address your concerns.
I can confirm that we are currently reviewing your information and a member of our team will be reaching out to you shortly. Our goal is to ensure that you have the best possible experience with our program, and we're committed to providing the support you need.
Thank you once again for your patience and understanding. We look forward to assisting you further very soon.
Kindest Regards,
Taylor
Review of EDF
I use the EDF energy hub to help me to understand what energy I am using. It gives me good analysis on my hourly/daily/monthly usage.
Reply from EDF
Hi Mark, thank you so much for sharing your Energy Hub experience with us! It's so great to learn you are finding the information available to you helpful in managing your usage. Thanks, John 😊
Review of best4hedging
I placed an order 3 weeks ago expecting delivery within 3-7 working days. 8 working days later I got an email saying it had been despatched. 2 days later parcelforce said it was delayed - I chased up on it and parcelforce sent me to best4hedging. I telephoned and emailed leaving my contact details asking for some feedback. It is now 3 days later and I have had no further contact. I am not sure if the company is fraudulent, incompetent, swamped or what the cause is but I would steer clear of using this company. I am now having to claim back my payment via my credit card company due to the lack of feedback and the fact they took payment on the original order (rather than on despatch like most retailers do).
My order number is #143363
Reply from best4hedging
Updated Response-
Hi Mark,
I believe Diana from the customer care team has contacted you with further information regarding your order. Once again please accept our apologies in the delay in getting back to you.
Many thanks,
Gareth - best4hedging
Original Response -
Hi Mark,
We are very sorry regarding the delay in getting your order to you and for our lack of response.
Please can you provide us with your order number and a member of the customer care team will look in to this issue for you immediately.
We have recently experienced an unprecedented amount of orders and enquiries and we are doing our best to get back to everyone as quickly as we can. We understand the frustration and we thank you for your patience.
Many thanks,
Gareth - best4hedging
Review of Marisonlineboutique
This appears to be a fake website. I have not received any responses to my questions about the order I have placed, the email given doesn't seem to be active and there is nothing online that indicates this a bona fide website.
Review of Wiggle.co.uk
I placed an order 2 weeks ago for delivery 3 days later. My order is now 9 days overdue and I have had no correspondence from wiggle.
I have emailed them every day for the last week, but none of my emails have been responded to.
There is no way of contacting them other than through their website and they don't seem able to respond to emails.
I am really disappointed.