Richard Dugdale

How has this company got a 4 plus star rating? Second time in my life i have ever had to call them out, first time they did not turn up until the next morning, this time stuck in a car park and unable to even gain entry to the vehicle at night in the middle of a town they still could not and did not get someone out to me. Eventually got back on the road by other means. AA next time for me.

This review is for their customer service which is absolutely appalling. They say the quickest way is to use the live chat. Total shambles, after being unable to pause my ride i went in to Tesco to do some shopping and sure enough someone had made off with the scooter. On informing customer services who are supposedly open 7 days replied with a generic message and hung up on me, complete opposite to being helpful. If yiu have a problem with your hire its very unlikely you will get any help from this lot. This was my first and last ride, wont use again.

My new car insurance with Tesco has RAC breakdown included so was forced to call RAC to stop auto renewal. Took an age to het through and when i did had a customer service rep giving me a hard time for not renewing directly with them. Had one call out during the year to investigate an engine warning light. Initially a couple of hours to attend ended up being the following morning.

Having recently received an emergency recall for faulty airbags on my Citroen multiple attempts were made to contact this dealership for help. All ignored. Go get your Citroen elsewhere.

If i could give 0 stars i would, signed up from another provider to get a better data deal. Complete shambles from start to finish, requested to keep existing number but despite this was sent a new one. Could not for the love of money contact anyone to discuss and also noticed correspondence was spelling my name incorrectly. Had no choice but to cancer direct debit. I guess you get what you pay for.

After eventually getting in touch with a human to cancel everything including my direct debit they still keep sending me a monthly bill and even on one occasion sent me a letter threatening me with court action. These lot are utterly useless.

Do not purchase these products. I recently purchased an electric throw blanket. Not wanting to buy Chinese goods i thought this German product would be perfect. However; it was totally useless and barely heats up. I suspect EU regulations have made it unfit for purpose.
Still waiting for a refund still outstanding.

Perhaps someone would be good enough to contact me, after all, you have taken my money! Purchased Bed online 5 days ago and cant get anyone to talk with me about delivery. Know one answers phones or replies to email.

I wish id read the trustpilot accounts for this company first. My bad. Purchased a bed online over the Xmas period and now I can’t get in touch with anybody to arrange delivery. Know one answers the phones, no response to emails. Complete bunch of wastrels that need to go out of business and stop wasting peoples time

Toby Carvery Buckhurst Hill Essex. So firstly before I go ahead, must say I made a mistake but because the woman at the desk was so rude and obtuse I never did discover how I could have done things differently. So; on my Toby app there was a Black Friday voucher for half priced main meals for dining in and collection. I decided to get a collection order but there was no way to redeem the voucher on checkout. I had a feeling it was dodgy but thought maybe they would scan at collection when as it advised to show the voucher when collecting. I was told that as I’d already paid the voucher could not be redeemed. Clearly it wasn’t clear how to redeem and I’d made a mistake. Tough luck move on. However, the woman was so utterly rude and aggressive, I was unable I even explain. She literally spoke like I were something she’d scraped off her shoe. It was 6:30pm Toby, your notorious Iv discovered for not following up on complaints and feedback. You need to get rid of that woman or at the very least retrain her in customer service.

Thought I’d take the opportunity to relay some b experience with this outfit. Had a new carpet fitted in my living room early 2021, not a cheap one either. After a few months I noticed the carpet was flattening and discolouring roughly in a circular patch in front of the gas fire. Clearly the heat radiating from the fire was having adverse affect. I contacted Tapi who said they would look into it and get back to me. They didn’t May 2023 I am replacing a sofa and was shocked at the difference between the what was hidden and protected under the sofa and the actual living portion of the carpet. I live alone, only live in the house around 8 months if the year, it has worn badly and is obviously very poor quality. Will have to replace next year when I sell as unsaleable with this carpet

Worse than useless this lot. Beyond lazy, Iv literally watched them going down my street in Norwich ignoring bins in easy reach just because they didn’t feel like it. Norwich council are a disgrace for contracting this lot.

I would have given 5 stars if it were not for the ridiculous delivery charges.
Just add it in to the cost if the sofa for goodness sake!

What on earth has happened to the TalkTV app? If you’re like me and watch on catch-up on the app or record from home to skip through the adds you can for some explicable reason no longer do this. My app was upgraded this morning and while watching last nights Piers Morgan show I was constantly besieged with adds I could not fast forward through. Missed the last half of the show and will no longer tune in. Great shame.

On arrival of the Dunston Hall driving range we noticed the prices for a basket of balls had been increased by a staggering 40%+. A basket of balls costing £6.00 now £8.50. I sincerely hope these greedy businesses fleecing their customers during an already precarious financial time for many get what they deserve and go out of business.

recently purchased a Black Friday cordless power fins vac. Vac works ok when its running but am barely getting 15mins of run time. Contacted customer support who were a nightmare to get hold of and ignored my first support ticket then had to call and got through to a crackly foreign call centre only be to be told they didn't have batteries for the unit and id have to contact Argos and get the whole unit replaced.
Totally hopeless and i wished id spent the extra and got a Dyson

If I could give 0 stars I would. This company and the way it operates is a total disgrace. Sadly I don’t think they care as it’s not the general public who employs them one can only hope the owners of apartment blocks etc will take note.
I registered and paid a fee in 2013 for sublet application and have paid the renewal when invoiced. I recently received an email informing me they had no record of application and I must register and pay again. The email s are passive aggressive and I’m now forced to jump through hoops in order to prove it was completed because of their incompetence.

What a complete waste of time Bulb are. The switch from my old supplier was a nightmare of which I have already complained about and today, despite endless reminders about my Smart Meter installation they have failed to show up! No message or call to tell me. Took day off work and has been a complete waste of time and money. I wish I’d stayed with BG.

Absolute bunch of thieves! Just switched to another provider. I was in credit on both accounts at point and still got a sizeable end of statement bill which was never fully explained. Their customer services are useless.

Delays and excuses is all I have heard when they have been bothered to contact me since July when I placed this order. I have to re-carpet all of upstairs on this property and all of my second property next year this lot will not be seeing my business. Total incompetence.

Iv been getting fleeced for years by this company. The monthly service charges are exorbitant with regular adjustment bills asking for more money. I am horrified and dismayed at the reviews on here which probably means they continue to get away with daylight robbery but I am in the process of complaining to them and to the property ombudsman. Something has to be done. The maintenance being done appears extremely overpriced