After searching for a new sofa suite, we could not be more delighted with LAYLA in the Poole DFS store. Layla took us through all the controls on our Cinesound sofa & 2 remote recliner chairs.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Zoe in Crawley Mall branch was a breath of fresh air. Really helpful and informative. We have placed an order with her. Having visited the Hove superstore on a number of occasions before finally d... See more
Company replied
Great service from DFS advisor Marlon. Bought lovely Chaise/3 seater plus bench footstool plus swivel chair (recommend Alani with lots of nice colours) He listened to all my needs and also bundl... See more
Company replied
We had such a great experience buying our new sofa! The whole process was so easy and straightforward from start to finish. The lady who helped us was absolutely lovely, friendly and really helpful wi... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
666K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buying a sofa in dfs
The experience we had in DFS was second to none, celine and the other young girl couldnt help us any more the corner sofe we bought, doltie is amazing and we can't wait for it to be delivered, two superstars they were, we can't thank them enough
30 August 2026
DFS a very good department store. The representatives we met in the store…
The representatives we met in the store as we view the various sofas and suites were very pleasant and helpful, not pushy but ready to assist.Seb the agent who sold us our sofa and chair was well informed and professional.
6 September 2026
i had a great experience with the sales…
i had a great experience with the sales representative, he was a good listener and very interactive.
19 August 2026
The staff were very helpful but not…
The staff were very helpful but not pushy , and answered all our questions
30 August 2026
Great shopping experience made easy
Great shopping experience made easy - thanks for your help Mira
6 September 2026
Great customer service
6 September 2026
Rolls-Royce …service
Amazing experience staff so helpful had the pleasure of meeting Ibraham who took my order mohin Oz were also advisers had the whole team on my side lol .
The manger Maureen was my mother’s favourite after all the sofa was for her … Rolls -Royce service :) thank you for the kindness and patience you all showed be back soon don’t go anywhere!
6 September 2026
Hassan (Enfield branch) the sales rep…
Hassan (Enfield branch) the sales rep was very professional and Efficient. He completed our order throughly with total confidence and knowledge, very happy with price and service received. Will recommend DFS for 1st choice when seeking a sofa.
30 August 2026
Helpful and excellent customer service…
Helpful and excellent customer service today from Claire, she listened to our needs and drew our attention to various options available and explained all the key features of the reclining corner sofa we bought today.
Thank you! Would highly recommend!
6 September 2026
Good service
Gidian was very lovely, gave us all the information that was required
Helped us by giving suggestions.
Highly recommended.
Great work !
6 September 2026
The staff were very helpful
The staff were very helpful. Got a great deal on a new sofa ..
6 September 2026
A great experience from start to…
A great experience from start to finish. Describes what we were looking for and sent to the right areas, left be to look, friendly helpful staff close by.
What more could you ask for.
6 September 2026
is Hassan…
An employee of DFS his name is Hassan was very patient and very helpful when we were choosing our new sofa we needed a 2 seater and a 3 seater everything we asked he had the answer so knowledgeable especially with fabrics and leather
6 September 2026
It’s great to be served by nice people
The guys that served us made all the difference and without them we may well have gone elsewhere
30 August 2026
Great advice and customer service from…
Great advice and customer service from Tracey at Eastbourne branch. Thanks
6 September 2026
Great service
I ordered my 2 sofas over the phone! Aaron was very helpful & informative.
It was a really easy process!
6 September 2026
Always a pleasant experience buying a couch from DFS
Always a pleasant experience buying a couch from DFS down to the staff, no pressure buying and quality of the couches. We've bought from DFS a couple of times and will continue to do so as so far we having nothing to complain about. Many thanks, for such a lovely experience. We can't wait for our new couch!
31 August 2026
Helpful and knowledgeable staff
Helpful and knowledgeable staff. Good range to choose from.
6 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.