DFS Furniture Reviews 

We were greeted at the door when we arrived and was given all information that we needed to brouse around the shop floor when we decide on what 3piece suite that we liked we were supplied professionaly with all the info and prices for different combinations of how we could have the suite and all combinations of how to pay after we ordered suite thank you

Fantastic! Made our purchase so easy, Louis gave us all the information we needed and then some. Thank you, highly recommend shopping here

Ruairidh was very friendly, helpful and knowledgeable.

The experience was great and cheerful staff very helpful.

Brilliant service both in store and on the phone. Especially the lady on the phone dealt with my order and even when the phone call was cut off, she rang me back.

We were greeted by a lovely member of staff called Tarlock. He was very welcoming and helped us throughout our visit. He was very understanding and talked us through everything that we needed to know.

We were not told about a delivery charge of over £100 despite spending nearly £3,000 on products.
Delivery notification told us 30 minutes away, arrived 2 hours later, apparently lorry broke down, but no communication from the operator despite an email sent by myself.
Paid £70 for 'sliders' on the settees but they never fitted them, just left in a bag and passed to my partner. How do we lift heavy settees to place them on.
Would be interested if I get a call/response personally or just through this platform.

Great customer service, knowledgeable staff members who took us through every step of the way and explained everything to use and made sure we understood everything.

Visited the local store. Was greeted by very friendly staff then left to browse around the store at our leisure.

Louise was fantastic and explained everything clearly and courtesly and efficiently. 5* customer service

Everything was explained and offered with ease and I didn’t feel under pressure to buy anything I didn’t want.
My only gripe would be the cost of delivery. This is quite expensive and obviously you have no choice but to pay.

Very knowledgeable salesperson, explained everything so well. Service was great, nice and easy.

Excellent sales experience both in store and over the phone. Both were thourough but not pushy.

The customer agent was brilliant, made it a great experience, purchasing the item.

Bought all my sofas from DFS. Thanks Rick for being patient ☺️

On 14th July 2026 I went to Basildon DFS Store with my wife and we placed a sofa order with the sales person. When we came home and checked it’s not going to fit inside the room. I went straight back to the store to cancel the order. I was told by a female that I would need to wait for the sales person who took the order he would need to cancel it for me and she could not deal with it. I waited around half an hour for him to be free which was not a problem but I just couldn’t understand why the female person couldn’t deal with it as she was a manager who checked my order when I placed it with the sales person. He came over and I told him what the situation was he was not happy at all he started raising his voice at me and everyone at the store was just looking at us. So embarrassing. I kept my cool and just kept on saying I wanted a refund he said to me he can’t give me a refund I said to him I’m well in my right to get a refund if I have changed my mind as it’s not going to fit in my lounge it’s only been couple of hours since I’ve placed the order. He kept on repeating himself to me that he can’t give me a refund I said we going round to the same thing. He said that I wasted his time and can’t get a refund. After a while he said he will go and speak to the manager as we kept going round about the same thing about the refund. I have never experienced such an appalling behaviour from a sales person. My order number is 59ZXI9407.

We were asked our requirements and left aloo e without any pressure selling

The salesman was great, friendly chatty and knowledgeable