DFS Furniture Reviews 

We were greeted by a lovely member of staff called Tarlock. He was very welcoming and helped us throughout our visit. He was very understanding and talked us through everything that we needed to know.

We were not told about a delivery charge of over £100 despite spending nearly £3,000 on products.
Delivery notification told us 30 minutes away, arrived 2 hours later, apparently lorry broke down, but no communication from the operator despite an email sent by myself.
Paid £70 for 'sliders' on the settees but they never fitted them, just left in a bag and passed to my partner. How do we lift heavy settees to place them on.
Would be interested if I get a call/response personally or just through this platform.

Great customer service, knowledgeable staff members who took us through every step of the way and explained everything to use and made sure we understood everything.

Visited the local store. Was greeted by very friendly staff then left to browse around the store at our leisure.

Louise was fantastic and explained everything clearly and courtesly and efficiently. 5* customer service

Everything was explained and offered with ease and I didn’t feel under pressure to buy anything I didn’t want.
My only gripe would be the cost of delivery. This is quite expensive and obviously you have no choice but to pay.

Very knowledgeable salesperson, explained everything so well. Service was great, nice and easy.

Excellent sales experience both in store and over the phone. Both were thourough but not pushy.

The customer agent was brilliant, made it a great experience, purchasing the item.

Bought all my sofas from DFS. Thanks Rick for being patient ☺️

On 14th July 2026 I went to Basildon DFS Store with my wife and we placed a sofa order with the sales person. When we came home and checked it’s not going to fit inside the room. I went straight back to the store to cancel the order. I was told by a female that I would need to wait for the sales person who took the order he would need to cancel it for me and she could not deal with it. I waited around half an hour for him to be free which was not a problem but I just couldn’t understand why the female person couldn’t deal with it as she was a manager who checked my order when I placed it with the sales person. He came over and I told him what the situation was he was not happy at all he started raising his voice at me and everyone at the store was just looking at us. So embarrassing. I kept my cool and just kept on saying I wanted a refund he said to me he can’t give me a refund I said to him I’m well in my right to get a refund if I have changed my mind as it’s not going to fit in my lounge it’s only been couple of hours since I’ve placed the order. He kept on repeating himself to me that he can’t give me a refund I said we going round to the same thing. He said that I wasted his time and can’t get a refund. After a while he said he will go and speak to the manager as we kept going round about the same thing about the refund. I have never experienced such an appalling behaviour from a sales person. My order number is 59ZXI9407.

We were asked our requirements and left aloo e without any pressure selling

The salesman was great, friendly chatty and knowledgeable

Really easy to use site and ordering was so easy

Extremely knowledgeable member of staff who was also very friendly snd very experienced with excellent customer service skills. He took his time to show and demonstrate products, explaining everything from sofa maintenance to the monthly payments very clearly and honestly. This level of service is sadly dying out so was a very pleasant and unexpected surprise.

Matt and Sain (apologies if I have the spelling wrong) were the salespersons we dealt with,at no point did we feel any sales pressure, it took us several trips back and forth to choose the material and colour, and still not any pressure which is unusual, explained everything clearly. So we then placed our order, can't wait for them to come now.

All good...

Good professional attitude really helpful member of staff explaining everything well

The sofas in the store are fabulous. Staff amazing! They were just so helpful and easy to deal with.
Neil, Caitlin & George there to help and assist every step of the way without being pushy.