poltronesofà Reviews 

Meant to have delivery today waited in all day
“Van broke down” apparently after a 4 month wait for delivery of sofa now been told it’s coming Monday so will have to lose out on money of not going to work not happy

I didn’t end up buying a sofa from Poltronesofa although there were a couple I really liked. I am not sure if the sales team are on commission but from the moment we walked into the store we were welcomed which was fine. We told the salesman we were browsing and didn’t need any help only to be followed around the whole store. We then went upstairs for him to be standing on the stairs watching us all the time. At that point we had enough and decided to leave although I saw a lovely sofa, my pet hate is pressure selling. As we were leaving the sales person then tried to question us if we saw something we liked etc! It’s a NO from me.

After needing to send my first sofa back due to manufacturing fault sinking cushions i went to cardiff store and had Appalling customer service he walked away when I was asking questions and said under his breath I only got time for people that's ordering not f word looking well actually we were gonna order one that day but you just lost a sale big thanks to sofology who gave us the time of day ordered new sofa and is coming within 5 weeks not 4 months like paltronesofa

I recently purchased a sofa from Poltronesofà Malta and had a genuinely excellent experience.
A special mention has to go to Ritianne, who was extremely helpful, patient and professional throughout the whole process. She took the time to guide me through the different options, fabrics and configurations without ever making the experience feel rushed or pressured.
There was a small issue regarding two promotions being applied together. After I contacted customer care, Ritianne personally followed the matter up from the showroom and chased it on my behalf. The issue was ultimately resolved completely to my satisfaction, with both promotions honoured.
What impressed me most was that she didn't simply consider the sale finished once I had decided on the sofa — she continued helping until everything was properly sorted out.
I've now placed my order and couldn't be happier with both the sofa I've chosen and the service I received. **Thank you, Ritianne, for going the extra mile. Highly recommended!**

Carla from the junction nine retail park in Warrington was such a pleasure - she was so helpful and patient while we chose from the huge selection of fabric choices, even holding up our paint samples to colour match. She rearranged one of the displays to help us visualise the items in our living room, and helped us with measurements, info about the fabrics, helping us check the colours in different lighting, and being genuinely interested in helping with all of the decisions involved. I’m pregnant and Carla made sure I had a drink and was comfortable which I really appreciated! Carla wasn’t pushy and also gave us space while we made our decisions, but was nearby to answer any questions we had. She was so friendly, funny, positive and warm and we just had to make sure we left a review which the company with hopefully see! We’re really looking forward to our sofa being delivered and the experience we have had has been great.

Conlan at the Drakehouse branch was amazing. His customer service is excellent, he really wanted to help and tried his best to find what I was looking for. Everythough I didn’t find what I wanted, his friendly attitude was the same till we walked out. Was great with my kids too. Thanks Conlan 😁

Great service from Martin in the Grimsby store. Friendly, knowledgeable and supportive

I was going to wait to write this review but I feel so frustrated at waiting so long for my chair and footstool which came faulty that I feel I need to air my concerns immediately.

Firstly the wait times from time of order are super long ! Ordered 2nd April and earliest delivery was 20th August. This is one reason why I wont use them again.

My chair and footstool arrived and the chair is superb and I am exceptionally pleased with it. However the feet on the footstool look drunk and all bent and the footstool wobbles, its truly awful.

I went back to the Plymouth store to see the staff there who were helpful and said the legs are handed. I doubted this from the offset but let them try and swap the legs over with another stool in the store. This didnt work and the stool looks terrible. The gents in the store did say the legs should bend inwards, I doubted this as well. It still wobbles and the legs are all over the place.

Never the less I was sure they would have been as keen as they were with the sale to sort this out in the store and organise a replacement or refund. Sadly no... I was told it was all done online. How frustrating that they couldn't do it in store, where is the personal after sales support ? I just know from reading all the reviews on here and the poor after sales support this is going to be a bit of a nightmare to get sorted and probably have to wait another 4 months for a replacement. My furniture in my newly decorated room looks out of place as i cannot use the footstool.

I paid a lot of money for this product and feel disappointed of the quality and after sales support.

I await in anticipation for a quick resolution or replacement for my order S0112-1000515413

Why cant they just sort it out in store ? For this reason I will not shop there again.

Had an excellent experience picking my new sofa at Poltronesofa. Perfect showroom so many options and being able to pick any fabric was great. Michael and Derek went above and beyond each time I visited so would highly recomend Poltronesofa and already have my son and daughter both wanting to visit and pick their next sofa. Thank gents for you excellent friendly service. Marilyn

Disappointed Service .
.I ordered my new sofa on the 2nd January 2026. I couldn't get on to the website to track the order. I ended up going over to the Coventry store to be told that they have issues with the website all the time. When they did check the progress Ashleigh had placed the order incorrectly. She promised to call me back numerous times, but the call never came. I ended up driving over there 4 times in total. In the end Ashleigh emailed me a hand written order to keep me quiet . That was when I phoned the call center also on numerous time , not much help there either. Finally received the correct suit on the 26th July. I know that when i placed the order it was SCS.
I would not recommend to anyone to visit the Coventry store.

Ordered in Dundee on 26/12/25. Delivered mid March 2026.

3 seat recliner sofa and it wouldn’t join together in a straight line and delivery chap said it was normal and settle (clearly utter nonsense).

Since then have had two engineers out to add foam filling to two of the seats and now the middle one which is barely used has essentially become flat too. The recliner part of one of the chairs clicks every time it is raised and lowered. The three seats are essentially clipped together and they aren’t aligned correctly. Both engineers tried to straighten it but it’s back to being misaligned within hours.

The quality compared to the showroom one is utterly ridiculous. Getting hold of scs or poltronesofa is an absolute nightmare too and nobody ever answers their phones or replies to actual emails or questions.

I’m about to submit yet another fault and all that’ll happen is someone will arrive and fill the one remaining seat base with some foam and pull it in to correct alignment and leave.

Currently working my way through what I need to do to legally get my money back. The item is not even close to being fit for purpose. Please don’t be fooled by any tv adverts or nice looking items in store, they aren’t the same in our experience and the many others on here.

If I’d seen the Facebook group with thousands of unhappy customers in it before I’d gone Instore, I wouldn’t have even gone. Please avoid.

Absolutely disgusting behaviour from the sales staff at Westwood shop in Kent. We went into the showroom to see that they have re-branded as Poltronesofa from the SCS brand we bought from before. We had a sofa from SCS which was excellent and did us really good service until we renovated our property and it did not suit our house anymore. Time for a new one. We went to the Westwood shop and it looked very spacious in the shop but not as much variety in sofas as SCS had. The sofa we saw was at the front of the shop and we both st on it and tried out the reclining action and both agreed this is for us. The lady was kind and assisted us with colour choices and fabric style. She told us of the pet friendly fabric and another sales person tore off a swatch of the pet friendly fabric from another suite. It was thick in texture and would have been perfect for our house. The colour swatch tge lady gave us was taken from her office as she did not have the same colour we wanted in the display area. So colour found and fabric identified. Now the swatch she gave us was as I said not from the display but when we ordered, she took the colour code from the display fabrics.
She specifically told us that the colour we wanted was the swatch we received and the fabric would be the same as the swatch the other salesman gave to us.

My wife signed the contract and we paid the deposit,(half the price of the suite). We then returned a few weeks later and paid the balance in cash and my wife was given the order paperwork.

14 weeks later, the sofa turns up in the wrong colour. My wife gets the swatch out and compares it to the colour of the sofa. It so obvious that it’s different. I then look at the swatch for the fabric and it’s totally different. The thickness of the swatch from the shop is of a more thicker material and feels textured. The swatch from beneath the sofa delivered is thin, paper thin to be honest and definitely not pet friendly.

My wife spends over an hour trying to reach customer service and finally gets through to a guy that hasn’t a clue what to do with our complaint. He tells us that he will have to check with the manufacturer in Italy. After two weeks of waiting, we then hear back to say that the sofa was made to the correct order.
We then return to the shop where we show them the swatches of what’s ordered against what has been delivered. What we did not notice and how they gave it to us is beyond incompetence, was the colour swatch came from a shop called Furniture Village. We have never been to a Furniture Vilkage store and only was given what the sales lady gave to us. We specifically remember her going into her office to get the swatch. Funnily the shop denies this and refuse to admit they gave us the swatch. They did!.

The Fabric issue they are saying is now not pet friendly but pet resistant. Total Bo*****s

They are not prepared to refund us and take the sofa back. I am in contact now with our solicitor who is acting on the Consumers Rights Act 2015.
The way we have been treated is disgusting
Oh and one other thing about Poltronesofa! Do not think your getting a sofa from a company that demonstrates in thier advertising that they are craftsman and have a long history of making sofa’s, they are not. They are actors and the sofa’s get made from several different manufacturers abroad. The footstool that came with the sofa was built in a different country than the sofa. Totally not the impression you are seeing from the adverts and displays in the shop.

Sofa delivered by a bloke with his wife and daughter in tow, seemed like they had just googled man and van to deliver it rather than company delivery team.
When unwrapped there was a stonking brown sticky mark on arm. Flagged it immediately with company and told we couldn’t have an immediate replacement and that someone had to come out to try to remedy it first.
Had to wait over two weeks for him to come.
We weren’t happy with the result and emailed back to tell them.
No word for weeks. Finally spoke to them today, took them ages to find my email. Now saying the fella has to come out again to assess it!!!
Unbelievable! I think they are just trying to wear us down in the hope we give up! Do not buy from them. Shop staff very nice but once you have bought the after sales “care” is all online and a joke!

5 Stars – Brilliant experience with Phil!I had a wonderful experience at the poltronesofà at ScS Warrington store, all thanks to Phil. He was super helpful, welcoming, and a true delight to deal with. He answered all my questions without any pressure. Five-star customer service! On top of the amazing service, the quality of the sofas here is fantastic!

My daughter and her boyfriend were looking to buy there 1st sofa for there new house. Ashleigh at poltronsofa coventry made this so easy. On our first visit she made us feel welcome she explained everything well and we left the shop feeling happy with our quote. We returned a week later and as soon as we walked in she recognised us and remember what sofa we were looking at. Within 20 minutes the sofa was ordered and paperwork complete.
We had been around several different shop. I can honestly say this was the most welcoming store without being pushy. Fantastic customer service. Thank you Ashleigh!

I went into Westwood cross branch looking for a corner sofa. I was greeted by Aaron who was amazing. Was not pushy and let me take my time to purchase the sofa that was right for me. He explained everything very clearly. And went through different material options for me that would suit my needs. Would highly recommend.

A sequence of events.
Lorry arrives on Saturday to deliver sofa, no sofa on lorry, they forgot to load it.
After many phone calls and them blaming several different "new" members of staff they send another lorry with the sofa.
It arrives 3 hours later.
Delivered is one recliner armchair, two halves of a 3 seat recliner sofa and a number of easyglide feet to help move the furniture around.
When removing the packaging we notice that several of the feet, where the easyglide feet attach, are broken. Some other ones are salvaged from the back of the lorry and remedied.
Around 5 minutes after the delivery men leave, I sit on one half of the 3 seat sofa and notice 2 small cuts in the leather. I immediately phone the number from before and I am directed to there online complaints form, which is lengthy and unnecessarily complex. After several false starts i finally manage to send the complaint.
At this point I have been the only one in my family to sit on the sofa, when my wife comes in she notices that the 2 halves of the 3 seater don't match, the colour is the same but the tautness of the leather doesn't match nor do any of the seams line up, it also sags considerably, one side looks older and used. I send in another lengthy complaint.
We have had the furniture for just over an hour.
A company called "emmeira" handle all the repairs for poltronesofa and they order the replacement leather cover.
We have to wait for it to arrive at our address before informing them and only then will they schedule a repair.
This all takes 3 weeks.
The repair man shows up and tells us we have an allocated time of one hour for him to complete the repair and he wasn't told about the sagging and misaligned seams.
I leave him alone
He is there for nearly 2 and a half hours. There is much banging coupled with many expletives, when he announces that is all he is able to do. He says that, this is a direct quote,
"The frame was loose and most of the bolts had sheared and had to be replaced" he also put extra cushioning in one half of the sofa.
So we were left with three separate seats that were all at different heights.
We have since had emmeira out once more to try and remedy the differing heights and once as a final inspection.
In the meantime we revisited the showroom and sat in the showroom sofa and could only conclude that it was of a much better build quality than the frankensteins sofa which was delivered to us.
Emmeira, as a direct employee of poltronesofa, make the final decision and they decided that there is nothing wrong with the sofa and we, another direct route, "didn't maintain the furniture according to the recommendations ". We had it for five minutes before the first complaint went through.
Needless to say that we are seeking advice from the citizens advice bureau

Awful company poor customer service,

Ordered sofa 15th May estimated delivery 14th august, rescheduled 3 times without even a phone call or email to inform me its been delayed poor poor service wish I never bought from tye unprofessional company

I ordered settees 16 weeks ago, making them over four weeks late with zero communication other than when I call them but then they never have an answer nor do they ever call me back.
I was told my complaint would be appealed but cant trust them as I can't even trust them to call me back

Looks like Trade and standards and my solicitor might have to deal with this for me.

We have now purchased 3 sofas from poltronesofa in the past year and the team are a credit at the Darlington store. Our first two sofas they held them as long as possible for us till our move in date which worked out brilliantly and eased a lot of stress for us.
Our second visit recently we dealt with Ian who’s a credit to the store and company and deserves high praise and recognition. His knowledge on the different leather options is outstanding and offered great advice when choosing the exact material and colour. We had the pleasure of speaking to other members of staff there and it was demonstrated their knowledge was outstanding too.
All the staff in the store welcome you with a smile and have a no pressure sales pitch.
Ian left us to browse and discuss our options and waited for us to approach him once a decision was made which made us feel at ease in the store. We are delighted with the customer service received and I did mention in store it is very rare these days that customer service is to this high standard anywhere, the best customer service I have received in recent times with any company I have dealt with.
Our first visit was a main reason why we returned.
Any issues we’ve had with the sofa we currently have has been promptly dealt with via the extended warranty service.
The choice of sofas are brilliant and all models we were interested in came in either fabric or leather which was a downside to other sofa stores.
I hope this reaches the team and higher management as this kind of praise deserves recognition.