Henri

Very cost-competitive, easy to deal with Company,
Very pleased with the cost of my instructor insurance

This morning I accidentally placed a double, when I wanted to place a single bet. One of the bets was taking place in five hours time and the other one in 8 days. I immediately contacted live chat support where I was told that I was going to get put through to a human agent as I was such a loyal customer (I have been betting with William Hill for over 40 years and have been lucky enough in the past to be taken out by them for many days out of corporate hospitality). Back in the days where they valued their clients instead of gaslighting them
I explained what I had done and asked for the bet to be voided and I even offered to place the single before voiding the original bet to show it was a genuine mistake.
Sylvia couldn't have been less bothered though. The word 'jobsworth' must have been made especially for her. After telling me she couldn't do anything, I explained that I would betting elsewhere from now on. Again, sylvia didn't seem to be bothered about this either. I told her I wanted speak to a manager and she told me that my comments would be passed to the complaints team and they would get back to me. She then cut me off.
I would actually have preferred to have spoken to an AI assistant then to this genuinely unhelpful person whose attitude genuinely seemed to be the one of why am I disturbing her day. I have now subsequently withdrawn my balance from William Hill and have spent the day betting with their main competitors as I told Sylvia I would.
With customer service like this, I couldn't be happier if the government wanted to tax them to the absolute hilt. they don't have clients any longer, they have disposable customers. Message received, Bet Victor and Betfair were happy to receive my money this afternoon.
Genuinely a horrible company these days

UPDATE
So after 6 days chasing them, they responded.
It was a standard response. No reference to my issue, no personalisation, just a response that they likely send to everyone who complains. They clearly don't give a damn about me or anyone else. No wonder they're losing millions a year when folk like me who has been with their online operation since day one. Well here it is:


Good day! Hope you're doing well.

We want to let you know that we’ve received your complaint and fully understand your concerns.

Please accept our sincere apologies for the experience you had. Providing excellent customer service is our top priority, and I’m truly sorry that we did not meet that standard in your case.

We’re sorry to hear about the issue you encountered and the negative experience at our site. Your feedback is important to us, and we have noted your comments for internal review. Rest assured, we are addressing this matter to identify areas for improvement and to ensure a better experience for all our valued customers.

I apologise for any inconveniences caused on your end.

Kind regards,



Rest assured????? LOLOLOLOL

What a bunch of lying gaslighting ingrates. I'm done with them....which will make their losses even higher.

They used (until recently) to have great odds and a wide variety of boosts that everyone could use.
Then they decided to get greedy. Prices of eg Rugby League spreads used to be 10/11 and 10/11 a 10% gain for them,but fair enough.
They have now reduced these to 5/6 and 5/6. The result of which meant I had all my RL bets elsewhere this and last weekend.
With horse racing their odds are lower tha William Hiils, Ladbrokes etc, but they used to give favourites a boost. Now they only boost outsiders - leading to me betting elsewhere again
They used to be really competitive and good. Now they're just greedy grifters trying to squeeze ever-increasing margins from their customers.
I was never a winning punter, but enjoyed the thrill. Nothing kills that buzz more than the feeling that your loyalty is being abused.
My account with them is now passive and unused. Watch them struggle during the workd cup when punters like me would have bet almost exclusively with them but have now fount alternatives,
Try the exchanges.

Dead Standard Roses or the wrong colour sent

Over the past two months I have ordered a number of standard roses from these folks. The first two were fine, but then the next order of 4 saw three dead after a week and all leaves and shoots dying off. I reordered 2 x weeping standard rose in red, and the first flowered this morning and was neither weeping or red- Bright yellow. They send out diseased and dying stock which is cheap and cheerful. The packaging and soil plug disintegrates as soon as you remove the badly wrapped clingfilm or plastic bag. It's more than disappointing, it's outright theft as its a continuous stream of aggravation. Six orders later, I still don;t have the number of plants living and thriving that I needed.

I had a delivery booked between 2:00 PM and 3:00 PM this afternoon. At 1:15 PM the doorbell rang and the delivery driver had unloaded the delivery and was standing at my front door. I am disabled with a chronically bad back for which I'm going into hospital next week. I had arranged for somebody to be at the house just before 2pm to assist with the packing and taking in of the shopping. The driver told me that he was just running early and seemed surprised that I had a problem with this. He was arrogant, unsympathetic and offered to re-deliver later on....but probably not in the agreed timeslot. So I had no choice but to do the packing and lifting myself which has left me in great pain.
I called the helpline and asked to speak to a manager and was told that they would call me back in exactly one hour, and that I should keep my line clear. I did exactly that, but 30 minutes after this they still haven't bothered to call. Absolute shambles of a company Just called them again and they promised to call back immediately - they didn't. They just lost a 40+ year customer. Absolute clowns with zero idea of how to look after and retain customers
So as an update, they contacted me via trustpilot and asked me to send details to them via Facebook and Facebook Mesenger which was done. I then found myself in a doom loop with their AI agent and got absolutely nowhere
I then went to their complaints page where it asks me to contact them via WhatsApp. Only the WhatsApp number that they provided was not recognised by WhatsApp and didn’t actually exist.
So all in all another 20 minutes of my life gone with absolutely no resolution and just more frustration with these people. This is clearly deliberate, as there is no way that the number of blocked avenues that I went down was a coincidence.
They clearly couldn’t care less about customers.

Wonderful table and chairs.
Darrin and Neil couldn’t have been more helpful and cooperative.
Absolutely deserved 5* review

Ordered a hexclad pan and was sent a cheap chinese copy.
No response from their sales department and am now going to the bank to request a chargeback.
This is a cheap chinese junk company selling stuff at x5 the price for the same thing on Temu.
AVOID

Ali was so helpful, going above and beyond to try and get the issues resolved. 5* service.
Promote Ali!!!

I have been with Sainsbury’s online from the very first day they started online shopping decades ago. I no longer get fresh fruit from them as they always give me short shelflife leftovers. This week they decided to do the same with smoked salmon. I bought a 200 mg package for £7 which was supposed to have a nine day shelf life. It had a two day shelflife on arrival.
They count on the fact that you don’t actually notice these things until you need them a day or two after the shopping has arrived, by which time it’s too late to complain and get a refund.
I therefore finally made the decision to come away from these Cowboys this week after many decades. How everybody else isn’t doing the same thing is an amazement to me, but inertia is great for these people.

The car went in for a routine service, and I received a call at two o'clock telling me that the car would be washed and gotten ready for me and that I would be called when ready.
At 6:00 PM I called them and asked where my car was and they told me that it was ready after the first call and that I should have come to collect it.
I told them that I was expecting a telephone call and they denied this emphatically essentially calling me a liar complete with arrogance and totally disdainful attitude. I made a complaint and told them I wanted a recording of the call
The car was with them overnight as a result and has caused significant inconvenience.
At 8:30 AM this morning I received a call from the service manager apologising as he had listened to the call ........and he admitted that he HAD promised me a call back.
Really shocking - and that will be the end of my relationship with Range Rover.
I will be cancelling the replacement car I had ordered this morning and going to Audi instead. Perhaps they know how to talk to people

Late deliveries and telephone helpline who were brusque to the point of rudeness.
Interesting that I asked them to take me off their mailing list as a result - yet here they are again asking for a review.

Helpful technician and excellent repair A+

Parcel sent to Germany - Deutsche Post (DPD)

Using your address system, they managed to not only fail to deliver the package, but took two months to return to me.

On time and delivered upstairs to the correct room with no damage

Ordered a dining table, which when we took out of the box, found a large scratch on the surface.
I contacted daals And they offered me £50 compensation, and then £75 compensation to keep the table with the scratch.
It was an expensive table and I immediately rejected the ridiculous offer
We agreed that they would replace the table top and they asked us to send them photographs of the damaged part only, packed up and in the box.
As soon as they had this, They would arrange for a swap.
A week later we have heard nothing from them and I called them to discover that the new table top is in ‘inspection’.
The irony was completely lost on the foreign call centre operator as to The fact that they would probably have benefited from inspecting the original table before sending it to me.
She refused to give me any indication as to when I may receive the replacement.
She was quite happy for me too ask if it would be quicker if I cancelled the entire order and got my table elsewhere. She managed to shoot me down on this as well by telling me that the 'return clock' would start all over again and I would be at best back to the position that I was in one week ago.
This is a company that are all costs wants to avoid standing up and taking responsibility. The crass and cheap offers of compensation come across as desperate and needy. The sort of response you’d get from a Chinese seller on eBay.
So we have decided to wait for our expensive new tabletop to arrive unblemished.
From a positive point of view, the other items that we were planning to get from Daals will certainly not be purchased from them and we have now gone to alternative providers.
I suggest that you do the same.

Follow up:-

As per their comment one week ago Daals promised to be in touch very shortly.

In fact they’ve lied about this as well as we’ve heard nothing and they still haven’t picked up their table three weeks after we boxed it up.
They can’t tell the truth if their lives depended on it.
Don’t be caught out like me having to do a credit card chargeback on these thieves.

The box was left outside my front door and the courier disappeared.
Anyone could have picked it up and stolen it. He had no idea if I was in or out.
Then I got a Yodel email saying it had been "left in a safe place"
Lucky for Yodel it wasn't pinched.

Compared to Many Pets who my other dog is insured with, these are a breath of fresh air.
Claims dealt with immediately...instead of Many Pets still making excuses after SEVEN WEEKS.
No liberties on renewals either.

Have had a plan with them for three years based on excellent reviews and service reports.
I made my first claim 7 weeks ag for an ear infection. I'm still waiting despite two phone calls and promised unkept.
They've gotten too big and can;t handle the volume. I'm leaving them and going elsewhere. They really have no excuse to treat customers so badly.

Excellent.
Bought twice and faster than expected delivery.
Super Happy!

Hugely impressed by both speed and quality of the 2x iPad Pro’s I’ve just bought.
This will be my first place to look for electronics in the future.