I purchased an ex demo Q2 from Tetbury Audi. I dealt with Jacob who was excellent and went through the full range of options. He was very knowledgeable, professional and efficient. I selected the opt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Firstly, the online request process works well. Easy to identify my policy and a callback to arrange a date. A delay of six weeks was not expected, however my appointment arrived sooner, Shine! tech... See more
Company replied
Was extremely impressed with the AutoProtect service. The technician was very polite, friendly and professional throughout. She worked hard and it showed in the final result. The finish produced a fau... See more
Company replied
My old breakdown cover had expired 2 or 3 weeks previously but the patient agent found my details and signed me up for another year Well worth it as I needed their help last weekend with a fl... See more
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Company details
Written by the company
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Written by the company
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contact info
Warwick House, CM19 5DY, Harlow, United Kingdom
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4.6
Excellent
29K reviews
Asks customers to review
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Very efficient and easy to complete the…
Very efficient and easy to complete the transfer my insurance
5 September 2026
All the steps were completed smoothly…
All the steps were completed smoothly and efficiently
22 August 2026
James was Polite and professional
James was Polite and professional. He explained what he was going to do and he was finished within the time he said
A great seamless finish well done.
Thank you.
1 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
5 stars great service
The technician was absolutely knowledgeable and professional all the time he was fixing a paint repair on my car, and an absolutely stunning job.
5 stars
1 September 2026
Reply from AutoProtect
Hi Paul,
Thanks for your feedback. It’s great to hear the technician was knowledgeable and professional and completed the paint repair to such a high standard.
Kind regards,
Julie
Everything covered!
It’s so much easier having all of my documents in one information pack held digitally… I can access all of my information from anywhere. Everything was organised by my Škoda dealer, I’m well covered for any eventuality in my brand new car.
2 September 2026
Reply from AutoProtect
Hi Vivien,
Thanks for your feedback. We’re glad having your documents together digitally makes everything easy to access and that you feel well protected with your new car.
Kind regards,
Julie
Belief in the dealership
The products were described to me and because I’ve trusted Brayleys since we started buying Hondas I decided that the products were necessary. Mark st St Albans has always provided first class customer service
3 September 2026
Reply from AutoProtect
Hi Deborah,
Thanks for your feedback. It’s good to hear the products were explained clearly and that Mark continues to provide first-class customer service.
Kind regards,
Julie
Reply from AutoProtect
Hi Gopal,
Thanks for your feedback. We’re pleased the team did a great job resolving the two paintwork issues.
Kind regards,
Julie
All very easy
5 September 2026
Reply from AutoProtect
Hi Polly,
Thanks for your feedback. We’re glad you found everything easy.
Kind regards,
Julie
Easy to purchase and it seems a…
Easy to purchase and it seems a worthwhile investment. I won't know how useful the company is however, till I actually make a claim or so.
5 September 2026
Reply from AutoProtect
Hi Katharine,
Thanks for your feedback. We’re pleased the cover was easy to purchase and that you consider it a worthwhile investment.
Kind regards,
Julie
Haven't got the V5 back yet from DVLA
Haven't got the V5 back yet from DVLA, because of the poor post delivery.
However, from what I have seen so far the cover looks good.
2 September 2026
Reply from AutoProtect
Hi Vincent,
Thanks for your feedback. We’re glad you’re happy with the cover based on what you’ve seen so far.
Kind regards,
Julie
A good service overall which covered…
A good service overall which covered all that it needed to do.
5 September 2026
It’s paint protection very handy if your car gets…
It’s very handy if your car gets damaged. And nothing to worry about for 3yrs
3 September 2026
Reply from AutoProtect
Hi David,
Thanks for your feedback. It’s good to hear the paint protection is providing reassurance against unexpected damage for the next three years.
Kind regards,
Julie
Really easy to use
6 September 2026
Unprompted review
Reply from AutoProtect
Hi,
Thanks for your feedback. We’re pleased you found the process really easy to use.
Kind regards,
Julie
Very easy to deal with.
3 September 2026
Reply from AutoProtect
Hi Richard,
Thanks for your feedback. We’re glad you found us easy to deal with.
Kind regards,
Julie
It was well explained to us in detail…
It was well explained to us in detail by Gary Foxley and were made very comfortable. Service was very good
5 September 2026
Reply from AutoProtect
Hi Meenaxi,
Thanks for your feedback. It’s great to hear Gary explained everything thoroughly and made you feel comfortable throughout.
Kind regards,
Julie
Had the auto protect through cupra when…
Had the auto protect through cupra when I purchased my Cupra Raval. So glad my purchase is protected with auto protect. Very good service so far and very impressed indeed. Thank you 😊
2 September 2026
Reply from AutoProtect
Hi Crawford,
Thanks for your feedback. We’re pleased you’re impressed with the service and that your new Cupra is providing added peace of mind with AutoProtect cover.
Kind regards,
Julie
Reply from AutoProtect
Hi Mark,
Thanks for your feedback. It’s great to hear Steve provided such fantastic service.
Kind regards,
Julie
Excellent result and finish
Excellent result and finish; helpful operative; pleasant manner, clear explanation of process, clean tidy worker
1 September 2026
Reply from AutoProtect
Hi Rosemary,
Thanks for your feedback. We’re delighted you were pleased with the finish and found the technician helpful, tidy and clear when explaining the process.
Kind regards,
Julie
Quick and easy
6 September 2026
Unprompted review
Reply from AutoProtect
Hi Glenn,
Thanks for your feedback. We’re glad you found the process quick and easy.
Kind regards,
Julie
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