P Brown

After many years of not quite misuse, my crunches, were not wrapped in cotton wool, they were used as they have been designed for. The hand bits were showing their age and needed replacing. Having contacted SmartCrutch who advised me what I needed. After ordering them they were delivered within 5 days and fitted in 30 minutes. Brilliant service Thank you.

The WWW is a wonderful way to purchase those items that are not available locally. Being a customer of KMS Railtech which technically is in another country I knew they would provide good service for what I wanted. Having placed the order out of hours I was then contacted and informed a couple of the items were not in stock. However their supplier was providing the items very soon. Within 48 hours I had the completed order on my workbench. Excellent service in the good old fashioned way. Full praise and credit when it is due.

Booked a collection day and they failed to collect. It was booked for my convenience. Getting a refund is nearly impossible as they have no option for refunds as they don’t let their customers down. Customer service shuts at 16:00

My original post was posted out of frustration in not getting a reply from my emails. However, all has changed - Gardening E-press contacted me nd after explaining the situation they provided post haste a healthy replacement plant. I would love to give five stars but the situation should never have arisen. The resolution was what I expected on day one but the resolution was a positive action by Gardening Express, for this they deserve to be publicly thanked for sorting me out. Spent thirty pound on an exclusive Acer. What did I get - a bare twig in sodden soil, no leaves nothing. Same as the companies response, two email sent and no response. Absolute rubbish and insulting, take your money and disappear, I would be better off buying a second hand car from Arthur Daley. Seriously considering which legal route to take to recover my money.

A certain South American river was on a repeat order but as per usual they messed things up. Then, I had an idea and was surprised to find that PAWTATO were not only a U.K. company they offered free next day delivery - now PAWTATO direct are my go to PAWTATO supplier. Totally hassle free and supporting a U.K. company, what a wonderful feeling.

The drab colours available for the British man. It is no wonder we are a nation of ‘Greys’ what is wrong with bold colours and I do not refer to pink or yellow trousers. There are about two aisles of clothing for men and around eight aisles of clothing for women in glorious colours and styles. National sexism is alive and boring.

I purchased some new speaker stands which were made to order took about three weeks no issues. However my speaker cables had been damaged by a family pet. I wanted the same connections and contacted AV Online only to be told the connectors I wanted were only available on new orders and that they did not do repairs. Totally restrictive practice and coercion to buy new. Is this good customer care and good use of existing equipment? How do you dispose of old speaker cable to protect the planet?

Why can’t more U.K. based companies provide the hassle free, efficient and speedy response to an order? Tools too shows the others what is needed to have a happy customer who will bring repeat business to them. So simple, so effective and so much required. Toolstop - thank you for your good services.

Like a mug I thought I would save money and get a home insurance quote. Very good quote. left it a few hours and went back but the system did not recognise me. Aha, I shall ring for assistance. What a waste of time, informed that the saved quote does not exist and could either try another day or go through the whole process with the operator and forfeit the "online" discount - why do I bother???

Ordered plants in March 2020 and in June 2020 still awaiting refund for plants not received. I have sent three emails informing Marshall’s of the problem but have not received any acknowledgment. Unfortunately my next step may have to involve legal advice as the excuse of COVID does not provide a get out clause for taking monies and not providing the goods. Very upset at the lack of response or ownership of the issue. Unfortunately from reviews posted here other customers are experiencing the same problems, maybe Trading Standards can become involved?


30th June 2020

On Wednesday 23 June, Marshall’s asked via Trustpilot, for details of my complaint and my personal information. This was provided straight away, but as per usual, no action or contact from Marshall’s. Any advice how to use the County Court System or would Trading Standards be better?


Despite the private email from Marshall’s 30th June 2020 and the written affirmation that I would receive the legal refund that I am entitled to please note here we are 13th July that I have not seen a penny. It does look like tha legal redress is my only viable option.

Following my updated review plus a further email I was informed on the 13th July 2020 that the refund had been processed on the 30th June 2020. The refund appeared in my account on the 13th July 2020. Complaint now closed.

Using MPB enables you to purchase that “bit” of kit that was hard to justify to yourself. The price that you pay at MPB, provides the ability to purchase kit that you will be using some of the time and still leave you feeling chuffed that the hard to justify spend is off set against what you should have paid. Value for money - YES

Believe it or not, even with postage Etc Toolstop was cheaper than the South American River! Now have Toolstop as a cost comparison site for future purchases.

After walking out of my local supplier due to lack of contact I turned to the www and found a supplier in my birth area - Universal Lighting. What a breath of fresh air from George sending me info to Debbie who sent me my order the service was stellar. I only wish I lived nearer, nothing was too much trouble, even a phone call on Saturday telling me my order was packed and ready to be shipped. When excellent customer services comes as standard to Universal Lighting other companies had better up their game. Will I use them again - YES

Why have I wasted my money? Be proud, buy British. What a farce. I bought a brand new scooter from TGA in August 2019. Today December 2019 I came to check the tyre pressures. One of the tyres had been incorrectly fitted so the valve was not accessible. I rang TGA who answered promptly. They then told me the problem would be passed onto their technical team who will contact me in due course. after two hours I gave up and found a local dealer who could help me.

TGA should be ashamed. Looking at the recent reviews on Trustpilot I was shocked to see the number of complaints posted about the after sales service and these complaints had no response from TGA. Maybe BBC Watchdog would be interested in looking into TGA as a rogue trader?

Update at 14:30. Had a phone call from TGA asking about this review. I simply stated that the limbo I was left in awaiting an update as to when TGA would grace me with their presence was not acceptable. I questioned all the previous negative reviews and was informed that they all had been contacted by TGA. Unfortunately no updates have been posted by the customers so we do not know what the results were. The TGA person challenged me about not having patience. My response was I fixed the problem myself at my own expense and that I would post an update on Trustpilot. The upshot is that TGA and I finished the conversation on less than good terms - a shame really, giving a disabled customer reassurance on the resolution of their issue is a given need, however previous negative comments have shown there is a problem in the way TGA are perceived by their disabled customers.

Another parcel delivered without any hassle. What more can you ask for? Thank you YODEL

The installers have just finished our new sparkling conservatory roof. As a new company I took a leap of faith in Eden Glaze UK being able to deliver what they said they could do. That leap of faith was well worth it. The installation team are a credit to Eden Glaze UK, with a team like that and a sales team like Amar, Eden Glaze UK will prosper and grow. On behalf of my wife and I may I thank Eden Glaze for a great product, a great installation and just as important a very attractive price.

Finally Good Energy made contact, 21 Nov 2018. For me it was a big relief, I now know where my switch is up to and I can, hopefully, look forward to a good relationship with my new energy supplier. Good Energy and I had a meaningful discussion and without animosity we agreed a way forward that is beneficial to us both. It is easy for the big 6 to apologise for things going wrong, however , an independent supplier the size of Good Energy when they say things had gone wrong and apologies for the issues then it does feel both meaningful and personal. Thank you Good Energy and from where we are in the calendar, let us both look forward to a happier new year. Wish I could give 3.5 stars as I feel the tide has turned and that everything is back on track. 22 Nov 2018


Today 20th Nov 2018, I was publicly assured by someone from a Good Energy would contact me within 48 hours. It is now over 100, yes one hundred hours, and I have had no contact. Despite my emails, phone callls to leave automated requests to call me back. Complete and utter Zilch from a Good Energy. I must apologise to the public when I first contacted Good Energy they responded quickly efficiently etc. That was in October 2018. Here we are 4 weeks later and they are not answering my emails (including the CEO,) or phone calls. What have I done to upset them so that they ignore me? Is it because I tried to switch, who knows? Have I been switched, I do not know because Good Energy are not talking to me. Today I have requested details on how to contact the Energy Ombudsman so that I can raise a formal complaint. I have to do this as Good Energy are ignoring me.

After trying to contact the customer service team between 17:00 and 20:00 I opted for the call back feature without losing my place in the queue. I did this three times 14th Nov 2018. As of 13:00 15th Nov 2018 I am still in the queue and my reason for contacting customer services is still not resolved. Upto 5 working days to respond to an email is no good. I am so frustrated that I am contemplating leaving Good Energy but I cannot contact them. Out of shear desperation I have emailed the CEO to appraise her of the farce of customer services

Just switched from nPower to this little firm from the UK. The switching process is taken care of by the new company - I hope! After looking around the market I was taken by the blurb on how green the provided energy is, unlike the big 6. UK based customer services, all seems to be good, only time will tell. Fixed price until 2020 and saving money, at the moment.

The first time, Bradley from A Mellor, fitted the two new radiators as required. Bradley was a credit to Mellors, both in the standard of work he undertook and his politeness.

Tues 1/5/18, Andy, from Mellors attended to both locate and correct a central heating leak, after 18:00 The leak was on a compression joint on an existing run, that served the kitchen radiator. Once again both his work and his attitude were a credit to Mellors.

I would like to publicly thank A Mellor, Plumbing and Heating Services for the conduct, the politeness, and the work ethic of both Bradley and Andy. Both of them are a testament and a credit to Mellors. In short who needs Salesmen and advertising when these two engineers conduct themselves to such a high degree.