AV.com Reviews 

3,785
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 534 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent quality and performance of products, finding them well-made and satisfying. Many appreciate the competitive pricing, acquiring items at reasonable costs or discovering significant bargains. Delivery is consistently praised for being fast, prompt, and efficient, with products arriving on time and securely packaged, complemented by excellent overall service. However, some customers also noted occasional issues with delivery and product descriptions. A few experienced delays, non-delivery, or difficulties obtaining refunds for items not received. Others mentioned receiving faulty products or finding descriptions unclear regarding missing components or quantities.

What people talk about most

Product

Consumers find products to be positive, often praising the wide range of quality items available at... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent condition and... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be competitively priced or... See more

Service

Users describe positive interactions with service, consistently praising its reliability, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience from start to finish the product is great i purchased the Wharfedale Diamond SW-150 Subwoofer, Walnut great sub packs a punch i would suggest turning off the auto i found it... See more

Rated 5 out of 5 stars

I purchased an Evoke radio from Av.com. The clear description of the various radios available made it easy to find the right one for me. Ordering was straightforward and the radio arrived promptly and... See more

Rated 5 out of 5 stars

Turntable ordered without a problem,bearing in mind I'm 85. It arrived well package so no damage. Instructions were brief and understandable. I thought it would have a built in speaker, which was my o... See more

Rated 5 out of 5 stars

I have ordered a few things from this company usually by the internet. I have found their service and reliability exceptionally good I ordered and things were delivered exactly the same day I had orde... See more



Company details

  1. Hi-fi shop
  2. Electronics Store
  3. Home Theater Store
  4. Home Audio Store
  5. TV store

Written by the company

From initial sales query to after-sales care, AV.com is committed to being competitive, offering a wide range of expanding products from the industry’s biggest names at great prices and delivering your order quickly and efficiently. Regardless of what product or service you might need, AV.com is dedicated to providing excellent service throughout your journey to make every purchase special.

AV.com Details

Written by the company

No Fuss Returns
You can purchase from AV.com with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the UK standard of 14 days. It is also easy to return something via our online returns centre on our website.
Choose Your Own Delivery Date
You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
Great Prices and Excellent Service
We want to make purchasing and owning AV and Hi-Fi equipment, by providing great prices and excellent service, regardless of how you buy from us. We supply AV and Hi-Fi equipment manufactured by many of the industry's best known brands, at very competitive prices.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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4.7

All reviews

(3,785)

537 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was great

Everything was great! Very fast delivery to Guernsey, which I didn't expect, but was proven wrong. The price for the elacs was good and I got vat off. The speakers themselves are amazing and I couldn't be happier! Thank you AV! :)

22 July 2026
Rated 1 out of 5 stars

Very disappointed

Very disappointed; no better than speakers on the TV.

21 July 2026
AV.com logo

Reply from AV.com

Dear Mr Lines

Thank you for your product review.

We are sorry you are disappointed with your purchase.
AV.com do offer a 30 day money back guarantee if the product does not meet your expectations, please visit our website to start your return.

Regards AV.com

Rated 1 out of 5 stars

Bought 8 bags of inert filler (for…

Bought 8 bags of inert filler (for adding weight to things), sold as 'approx 1.7Kg' per bag, actual weight was between 1.58Kg and 1.6Kg per bag, so a whole ~880g less product overall . . . the product photos show it as small metal discs pressed out of sheet metal, the actual stuff delivered was a kind of black sand or ground rock . . . tired to resolve it over the phone, but was hung up on half way through what was a perfectly cordial conversation, weird ! . . . Anyhow, won't be using AV.com again.

21 July 2026
Unprompted review
AV.com logo

Reply from AV.com

Dear Mr Wilson

Thank you for your review. We are sorry you are unhappy with your purchase. We will ensure the product listing is updated.

During your phone call we did offer to arrange a return of the inert filler, unfortunately the line dropped but please be assured we did not end the call.

Regards AV.com

Rated 4 out of 5 stars

Good store, but overpriced.

I have acquired several subwoofers from this vendor due to their exclusive availability. The orders were fulfilled promptly, with same-day shipping, similar to the service provided by Richer Sounds. However, in contrast to Richer Sounds and Auditorium, the pricing of their products is considerably higher. A more cost-effective alternative would be to consider their nearly new items.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

I have ordered a few things from this company usually by the internet. I have found their service and reliability exceptionally good I ordered and things were delivered exactly the same day I had ordered them for.Their manner on the phone has also been excellent would recommend this company to deal with.

17 July 2026
Rated 5 out of 5 stars

I was looking for a decent sound bar…

I was looking for a decent sound bar and just searched google and one name kept coming up and was Sonos ….. then searched Sonos and wow prices were just out my range until AV came up and advertising a second hand one for a very reasonable price. Ordered, delivered next day, back to google amd
Found out all done very easy thru app. AV did not disappoint at all and the sound bar is amazing !!!!! Even got 1yr guarantee with it which gives me some peace of mind. Definitely recommend AV very easy to purchase goods and they also buy your equipment. So all round very happy the neighbours….well that’s a different story 😎

14 July 2026
Rated 5 out of 5 stars

Excellent on-line service

Excellent on-line service. The Wiim streamer was very competitively priced and delivered very rapidly. This item plus the Wiim Mini was a present for my son and he is very impressed with the quality of the product. AV.com was new to me, but they seem to offer a wide range of products at range of price points. I will definitely return to this supplier in the future.

13 July 2026
Rated 5 out of 5 stars

I purchased an Evoke radio from Av.com

I purchased an Evoke radio from Av.com. The clear description of the various radios available made it easy to find the right one for me. Ordering was straightforward and the radio arrived promptly and in perfect condition. I was kept informed of delivery times and I am delighted with my purchase.

13 July 2026
Rated 5 out of 5 stars

Turntable ordered without a…speaker

Turntable ordered without a problem,bearing in mind I'm 85. It arrived well package so no damage. Instructions were brief and understandable. I thought it would have a built in speaker, which was my only problem. However I have purchased a small one and managed blue tooth. If I had known, and you had recommended I probably would have purchased from you at the same time.

9 July 2026

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