P Brown

After a couple of hiccups, Tylah went the extra mile and ensured I received the correct item. For a change because of Tylah’s attitude and commitment to put things right I never once thought about getting nasty, Tylah ensured I stayed calm. During the hiccups I never felt angry or upset, all because of Tylah. Tylah, thank you.

My wife ordered our subscribe and save items and they were supposed to be delivered on Thursday 28th May 2026. They arrived in a clear plastic bag on Friday 29 May 2026 -destroyed. She rejected the delivery by the Post Office as the original Amazon packaging had been destroyed. Amazon. Customer Care kept her on hold for over forty five minutes after cancelling the order and telling her she would have to pay the normal price. My wife then asked to speak to a manager who disappeared without trace. Unfortunately, the Amazon Customer Service Support Team were unable to comprehend the English language.

Wish all uk companies were as good as VAX UK in their customer support services. Our old hard floor cleaner died on a Thursday afternoon. We rang up VAX UK support line who confirmed my fears that the motor was deceased. The customer service person talked to us and acknowledged our VAX customer loyalty and did us a very nice offer on a more up to date machine which was delivered the next day. 5 star plus for service. Other companies need to match this level of service or they will lose business. Thank you VAX UK, you are really good.

Just to warn everyone
Having being informed that I had an auto renewal against me I replied back to INTEGO twice that I had no auto renewal with them they failed to acknowledge my response. INTEGO have been informed by email that I will instruct my financial account provider to recover any monies taken without my consent.

What a complete farce. Today Curry’s came to swap out the faulty BEKO dishwasher (originally ordered 9th Nov 2025). The new replacement dishwasher was not of a standard that could be installed - it looked like it had been crushed. So we now have to wait for another replacement baring in mind I have paid for installation of a working machine. Is this why Great Britain has been reduced to the BRITS because companies like Curry’s do not care what they install for a customer. Two brand new BEKO Dishwashers from Curry’s have left Curry’s warehouse damaged. Words fail me, Curry’s seem happy to throw money away on repeat visits. The installers informed my wife that 3rd BEKO Dishwasher will be with us on Monday 1st DECEMBER 2025. There system has messaged me to say it will be Thursday 4th December 2025. Can I believe anything Curry’s say or more to the point can you. As an aside we have had no apology from Curry’s or any offer of compensation for our lost time and inconvenience.

Do you know that there is not a contact number on the Website or on the telephone number you ring for complaints They tell you to go to the store. It appears that Curry’s customer care is hidden away somewhere. Update 16:19 Curry’s have confirmed the date of the 1st Dec 2025. I shall provide an update on the 1st December - hope it will be with good news.


1sr December 2025. Guess what CURRY’s have not shown up. They do not have the good manners to contact me to inform me that they will not be attending. I have just spent around one hour trying to find a human being to talk to. When I did I was told I would have to go back to the shop. This is easier said than done when you are disabled. @15:28 I have been Informed that there are two reference numbers for my job. One to take the damaged machine away today. The other number is for delivery of a new machine three days later on the 4th Dec. This means if it works out I will be four days without a dishwasher. Not bad seeing that our old one died 6th Nov 2025. Brilliant service, no human to tell you what is going on - ask the virtual assistant or travel to the shop in the next town. I have spent over 90 minutes on the phone and still no solution. Thank you Currys for demonstrating your customer care, especially to those of us who are disabled.

3rd Dec 2025. At last I have a working dishwasher in excellent order, installed by two very polite and informative installation people. Not only were the installation team very polite, very tidy and ensured that this machine was fully functional they went out of their way to explain Currys policy on recycling their waste materials. This came about when I offered my waste bins to them to dispose of a few waste bits of packaging, What followed was an eye opener - how Currys have a procedure for every bit of waste especially the polystyrene stuff that gets everywhere. It was explained how it was compacted into very thick dense and heavy logs. Why couldn't I have had this installation team on day one/ They were an exceptional team and a credit to the company. Please Currys pass on my thanks to the team - i was impressed.

At 13:04 I received an email informing me of a delivery between 13:30 and 15:30. I waited and nothing came. The tracking said it was out for delivery. It was delivered around 18:45 How can you trust what is contained in an official email? Unfortunately, EVRI was the choice of the retailer, not mine.

After 8 weeks I. Dispute over the return of “swap” mobile still no result. They asked me would I like to refer the complaint to a third party. I gave them the Post Office tracked information only to be told it was my responsibility to prove they had been delivered. I checked the Post Office tracking and the parcels were delivered. This information has been passed to their complaints department. They could have checked this in two minutes if they were concerned, they are too arrogant and happy to rip you off.

Took delivery of a brand new BEKO integrated dishwasher after paying for installation etc. we came to open the very top cutlery rack and it will not come out more than 4 inches/100. After spending over one hour on the phone I was connected to Curry’s. They advised me the earliest they can get an engineer to inspect the appliance is one calendar week. This is without a guarantee of repair or replacement. Customer Service where is it?

The engineer appointment was made easily and he turned up on time. Over the years we have been with British Gas for maintenance on our kitchen white goods the engineer is the same one over the years which shows the reliability of British Gas.

After buying an air fryer device ack in May, it went faulty. After talking to Curry’s support staff I was informed to take it back to the store and they would replace it immediately. Guess what? They were spot on. Burnley store replaced it without hesitation or anything - tipi had printed out the original receipt, this saved a lot of hassle for everyone. The staff member, Daniel even carried out to our car. All told what could have been a confrontation turned into a delightful experience. Thank you Daniel and Curry’s.

After being left out to dry by the installer, I reached out to AJAX themselves on how to resolve an issue with a password reset. They were fantastic and had bags of patience with a DFU (Dumb flipping user) Everything they set out was easy to understand and follow. I will have no qualms abut contacting them again should the need arise. Fantastic support thank you.

Initial customer experience was 10/10 but for that free second pair it was a disaster. From ordering my second pair to trying them on was around four weeks, three phone calls from me then the first try on of the second pair and the wrong prescription was used. It was touch and go should I walk away and go somewhere else. There is no system in place that tracks the delivery to collection by the customer. Not an experience I want to repeated.

Proactive Protection. sounds ominous but it is real. Some time ago I received a text from M&S Security. First thoughts it is a scam. However, after working in IT for a number of years er of years I was curious. Instead of ringing the number the text supplied I went through customer services who put me in touch with Security. Yes, my card had been cloned. M&S had picked it up as out of area purchases were attempted. Mind you after having the card for over thirty years they know me. M&S proactively protected me and taught me a lesson that when the chips are down THINK before you make a call try a different number.

Bang in time even shared a quick polite word with a smile - perfect delivery.

Master of Malt has a delivery system equal to that of the South American rain forest and what’s more it is a British based company. The speed of processing my order was very impressive as it was over a weekend. If you want to see a company excel in what they offer give Master of Malt a try.

The specific item for my old model was shown on the website. However a similar item was seen on Amazon a lot cheaper with free p&p

Was given my time slot around two hours before the allotted time. The delivery was made inside the time slot. The driver was very polite, very happy and very courteous. These three things are what set DPD apart from the knock and run happenings of the South American rain forest. Me, I personally prefer the service of DPD, I felt valued. Brilliant service thank you.

There used to be bottles of 180 tablets but now the only size is 30 tablets. Crazy business model controlled by accountants.

British Gas engineers are amongst the best. However they are let down by the company. British Gas does not reward or appreciate loyalty from either their engineers or their customers. Good service sometimes they lack the finesse of American companies.

Update on 10th June 2025. I would love to contact British Gas as per their reply. The only trouble is - I do not use X (Twitter) or Facebook or any other social media. This is due to the minority of people who abuse these platforms with attacking someone else behind a fake ID etc. sorry BG I am unable to help you with a PM discussion. PM = Private Messages?

The sales staff actually carried the large box to my car for us. We offered to bring the car to the front door but they were insistent that they would help us. I must point out, I use two crutches to get around. This action from a young person totally took my breath away and proved to me that the young of our country get a raw deal from the press. Full marks to Curry’s at Burnley. Thank you very much for employing such nice staff.