Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been working with Good Energy for the last few weeks to submit meter readings for the upcoming FIT payments and I cannot fault the support and communication from them. Ann Marie Cherry in particular... See more
Company replied
I emailed a question on my Direct Debit, (pending the Government increasing the cost of Gas and Electricity), to Good Energy. They responded within half an hour. The reply was polite, and conta... See more
Company replied
Claire D was a joy and a delight. She made sensible decisions, was organised, efficient and determined to stop the computer reverting to the incorrect information. The best, most helpful person I've... See more
Company replied
Company details
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15K reviews
Asks customers to review
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Resolving a Solar Panel issue
I have been in communication with both Rachel C and Joel regarding a query with my solar panels. Both were extremely helpful and efficient in supporting me to get this resolved.
An excellent service provided.
23 July 2026
Unprompted review
Craig responded quickly and had already…
Craig responded quickly and had already implemented action to complete comply with my request.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The saviour if my whole experience with…
The saviour if my whole experience with SMS and smart meter installation was Kein from Good Energy.He managed delays from SMS superbly.He was professional and caring.
23 July 2026
Reply from Good Energy
We're so happy to hear about your positive experience with our team member. It's wonderful to know we could help manage the delays effectively and provide professional, caring support. Thank you for sharing your feedback!
Was going to switch to new supplier but…
Was going to switch to new supplier but staying with good energy as a very nice company
23 July 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear you've decided to stay with us. We appreciate your kind words about our company.
Error resolved quickly...
V prompt responses to an error I had made, all resolved to my satisfaction.
Person I communicated with was Gifty and I send my sincere thanks for a job well done.
21 July 2026
Reply from Good Energy
We appreciate you sharing your positive experience! We're delighted to hear that the responses were prompt and that everything was resolved to your satisfaction. We're especially pleased that our team member provided excellent service.
Best company ever and great value for…
Best company ever and great value for gas and electric i would never go with anyone else and if you get stuck with anything they are happy to help to make things easier for you brilliant service
22 July 2026
Reply from Good Energy
We're so pleased to hear you're happy with our service and value for gas and electricity! It's wonderful to know our team is able to help make things easier for you. Thank you for your kind words.
Quick and helpful email reply.
I emailed meter readings as I was having internet problems, and Craig immediately replied thanking me for the readings and offering to try and help with the internet problem. I explained the problem was at our end not yours, but it was good of Craig to try and help.
22 July 2026
Reply from Good Energy
We're so pleased to hear about your positive interaction with our team member. It's wonderful to know they were helpful and offered assistance, even with an issue outside our direct service. Thank you for sharing your experience!
Everytime I have contacted them I have…
Everytime I have contacted them I have received a positive response
Changed to Utility warehouse a bout two years ago al it was being bomdarfed with offers that we didn’t want to do , soon changed back to Good Energy
19 July 2026
Reply from Good Energy
We're happy to hear that our team has consistently provided you with positive responses. We appreciate you choosing to return to us after your experience with another provider. We value your loyalty.
I have moved and had to change the…
I have moved and had to change the supplier at the new house. Thanks, GE, simple. Perhaps not the cheapest, but their customer service is brilliant.
20 July 2026
Reply from Good Energy
We're so glad to hear that our customer service made your transition to a new supplier a smooth one. We appreciate your kind words!
Great customer service, thanks josh!
We are new to good energy and so we had some trouble getting our account set up. In a world where customer service is non-existent I was pleasantly surprised to actually get help and prompt communication! Thank you to Josh who helped us get everything sorted right away! Feeling so thankful for a company that actually has quality customer service!
21 July 2026
Reply from Good Energy
We're so happy to hear that you had a positive experience getting your account set up! It's wonderful to know that our team was able to provide prompt and helpful communication. We truly appreciate your kind words about our customer service.
Excellent Customer Service. I was connected immediately to
I was connected immediately to an operator who was clear and helpful.
My request was sorted out without fuss, and she suggested a few helpful ideas that may make it easier in the future.
21 July 2026
Reply from Good Energy
We're delighted to hear that you had such a positive experience with our team member. It's wonderful to know that your request was handled efficiently and that you received helpful suggestions for the future.
Excellent service and advice
Speedy service, clear, well-informed and helpful support
(Joel).
20 July 2026
Reply from Good Energy
We're glad to hear our support was speedy, clear, and helpful. Thank you for your kind words!
Prompt and helpful response out of normal working hours
I asked Good Energy for help with a problem out of normal working hours and received a very prompt reply from Donna M who was very helpful.
20 July 2026
Reply from Good Energy
We're so pleased to hear that our team provided such a positive and helpful experience, even outside of normal working hours! We appreciate you taking the time to share your feedback.
Cannot recommend highly enough
Following on from the excellent roofing team, Enock the electrical expert came the next day as arranged. He worked patiently, politely and professionally all day in the extreme heat to get the inverter and associated fixtures installed and wired up along with the WiFi connection to monitor the finished system. He went out of his way to ensure the various components were placed according to our preferences and we could not have wished for a better job. Cannot recommend highly enough!!
16 July 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear about your positive experience with our electrical expert. It's wonderful to know that the installation of your inverter and associated fixtures, including the WiFi connection, was handled with such patience, politeness, and professionalism, even in challenging conditions. We're especially glad that the components were placed to your preference.
Helpful staff
I didn’t have to wait long to talk to someone who sorted my problem quickly and sent me a confirmation email.
It’s lovely to talk to a real person.
20 July 2026
Reply from Good Energy
We're delighted to hear that your problem was sorted quickly and that you appreciated speaking with a real person. We value your positive feedback!
Reply from Good Energy
We are so happy to hear that our customer service was excellent. We appreciate you sharing your positive experience with us.
Rachel was very pleasant and extremely…
Rachel was very pleasant and extremely helpful today.
20 July 2026
Reply from Good Energy
We are so glad to hear that our team member was pleasant and extremely helpful. Thank you for your kind words and positive feedback.
Great experience with Rachel C
Great experience with Rachel C. Took care of the issue. Thanks
20 July 2026
Reply from Good Energy
Hi Zyad,
We are so glad to hear that our team was able to resolve your issue effectively. Thank you for your kind words and positive feedback.
Kind regards,
Donna
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