Mastermind

I found Andrew's service to be clear

He has been able to help me understand the service correcly despite the negative feedback I see that was desiged by a few negative people I say judge for yourself. Andrew has open a discord now to help others learn.

I am extremely disappointed with this product not only to fail catastrophic malfunction within the first week and was fully replaced. But the second week it failed again this time collision course failed near the stairs..

For a product that we spend over $500 on it must meet standards that I believe fails dramatically. In my own opinion from their own reviews and results. People are seriously receiving a very similar outcome. The housing wheels motor fails with no way of replacing it and only just a wheel set this has to be one of the worst experiences of my life. I have spent the last two weeks gathering evidence about this with over 179 signatures now I’m seriously thinking of moving forward with a full investigation under the Australian consumer watchdog.

Quick to take your money, but not quick enough to respond to your enquiries when you book a hotel through their services only to find out that Hotel does not have the Pool available

i was very happy :) with the service the sales staff webt above and beyound

Unacceptable Service at Karrinyup Hoyts – A Call for Accountability
I am deeply shocked and disappointed by the service I received at Hoyts on 30 March 2025.
I purchased a Premium Dining Experience, which is advertised as a luxurious, comfortable experience with air conditioning and premium seating. However, the air conditioning was completely non-functional, leaving me so uncomfortably hot that I had to resort to using ice from a cup to cool myself down.
When I raised this issue with the manager and requested a refund for both my ticket and inadequately prepared salad, I was only refunded for the salad. The manager refused to acknowledge that I had paid for a premium experience that was not delivered. Customers should not have to pay for a service that does not meet advertised standards.
What happened next was even more alarming. Instead of addressing the issue professionally, the manager accused me of previous misconduct—claiming that, on a past visit, I had put “vile” in a cup. When I asked for evidence, he admitted he had none—just that “a cup was in the area.” This is not proof of anything, and such baseless accusations are both unprofessional and unacceptable.
I requested contact information for an area manager, and I remained calm and respectful throughout. My partner even recorded the entire conversation. The manager left for a while and then returned, only to hand me a handwritten piece of paper with ‘helpdesk’ scribbled on it—a dismissive response to a serious complaint.
Following this, I submitted a formal complaint through Hoyts’ online system. The response I received from Lauren was even more outrageous—she insinuated that simply asking for a refund was ‘bad behavior.’ This is beyond unacceptable. I am now taking further legal action, including escalating this under Australian Consumer Law (ACL), which clearly states that consumers are entitled to a refund when a service is not provided as advertised.
This isn’t just about my experience. I have found numerous complaints from other customers about similar issues with the same management team. It is clear this is a pattern, not an isolated incident.
Enough is enough. I am launching a petition to demand accountability from Hoyts and ensure that customers receive the service they pay for—without intimidation, false accusations, or poor treatment. I will share the link shortly, and I encourage everyone to sign and support this cause.
Hoyts, you must do better. Customers deserve to be treated with respect, honesty, and fairness. If you charge premium prices, you must provide the premium service you promise—and when you fail, you must follow ACL and issue appropriate refunds. Anything less is a disgrace.
It is also worth noting that Hoyts’ attempt to threaten me with removal for simply standing up for my rights is unacceptable and could be considered discrimination. This review is honest, backed by evidence, and reflects my genuine experience.
Hoyts, the Australian public deserves better. It’s time to hold you accountable.

Unacceptable Service at Hoyts – A Call for Accountability
I am deeply shocked and disappointed by the service I received at Hoyts on 30 March 2025.
I purchased a Premium Dining Experience, which is advertised as a luxurious, comfortable experience with air conditioning and premium seating. However, the air conditioning was completely non-functional, leaving me so uncomfortably hot that I had to resort to using ice from a cup to cool myself down.
When I raised this issue with the manager and requested a refund for both my ticket and inadequately prepared salad, I was only refunded for the salad. The manager refused to acknowledge that I had paid for a premium experience that was not delivered. Customers should not have to pay for a service that does not meet advertised standards.
What happened next was even more alarming. Instead of addressing the issue professionally, the manager accused me of previous misconduct—claiming that, on a past visit, I had put “vile” in a cup. When I asked for evidence, he admitted he had none—just that “a cup was in the area.” This is not proof of anything, and such baseless accusations are both unprofessional and unacceptable.
I requested contact information for an area manager, and I remained calm and respectful throughout. My partner even recorded the entire conversation. The manager left for a while and then returned, only to hand me a handwritten piece of paper with ‘helpdesk’ scribbled on it—a dismissive response to a serious complaint.
Following this, I submitted a formal complaint through Hoyts’ online system. The response I received from Lauren was even more outrageous—she insinuated that simply asking for a refund was ‘bad behavior.’ This is beyond unacceptable. I am now taking further legal action, including escalating this under Australian Consumer Law (ACL), which clearly states that consumers are entitled to a refund when a service is not provided as advertised.
This isn’t just about my experience. I have found numerous complaints from other customers about similar issues with the same management team. It is clear this is a pattern, not an isolated incident.
Enough is enough. I am launching a petition to demand accountability from Hoyts and ensure that customers receive the service they pay for—without intimidation, false accusations, or poor treatment. I will share the link shortly, and I encourage everyone to sign and support this cause.
Hoyts, you must do better. Customers deserve to be treated with respect, honesty, and fairness. If you charge premium prices, you must provide the premium service you promise—and when you fail, you must follow ACL and issue appropriate refunds. Anything less is a disgrace.
It is also worth noting that Hoyts’ attempt to threaten me with removal for simply standing up for my rights is unacceptable and could be considered discrimination. This review is honest, backed by evidence, and reflects my genuine experience.
Hoyts, the Australian public deserves better. It’s time to hold you accountable.

Can’t login when I go to change my password. I get a white screen of death. I’ve emailed them and also their billing team. No one responds. They’ve just taken my money and left me in the lurch. Not very impressed. Little did they know I have a large amount of followers on my social media network and I’ll be sure to let everybody know of this scam.!!

Well you gotta love this part. You write an actual review about their services and they reckon that it’s not authentic and they remove it yet people can write false misleading things about you and your business and it’s fine. Talk about double standards.

Hey Hi Andrew ,

Thanks for writing a review about trustpilot.com on Trustpilot.

As part of our efforts to ensure that our community can trust the reviews they read on Trustpilot, we’re constantly on the lookout for unusual activity. We do this by using customized software, dedicated Content Integrity Agents, or a combination of both.

In this case, your review of trustpilot.com has been flagged because we couldn’t verify its authenticity, and on that basis we’ve removed your review from our platform.

While we’re confident that this is the right call, we appreciate that sometimes we get it wrong. If you think there’s been a mistake here, please do let us know by replying to this email and a member of our Content Integrity Team will review this decision with you.

The experience that I have received with their integrity team is anything but integrity they don’t review. If the person who wrote the review is legit. Anybody can write a review on anyone and when you report it they don’t review it. I had two people make some really nasty things about me that are from the UK that mind you I have record of the peoples names when I asked them to provide such evidence. They didn’t when I reported it. I got told that they found nothing wrong with what they said and that it’s totally fine for them to call me a scammer.!! Integrity doesn’t do their job at all and I actually thinking about investing millions of dollars and creating something we’re our team will actually look into reviews and check every individual one and that’s what will set us aside and make us more legit. I also told them I was going to do this. I bet you this review here will be deleted as well because they don’t keep things up.!

Mexc has stolen over $7000 usd trades I never made they then passed the back saying it was someone else’s who’s gained access!! This is also a CCP a company based out of Singapore! Which is a huge security concern, and I have requested the Australian government immediate investigation into possible concerns and Holt on the service.

They are not transparent with the price if you have a look at what their futures price is and have a look at the transparency of the actual price they are two cents out! This has serious impact when people are losing money as we are going to a negative side people would be out thousands of dollars even though they should not be considering it would not be two cents up or two cents down!

So transparency is quite a big issue!

When confronting them with all of this information, they refused to respond to certain questions of transparency!

They played the blame game!

When having a live conversation, it would automatically translate it from Chinese to English again explains the CCP!

Singapore is also 90% Chinese remember this..

This is facts and logic evidence provided all this information is factual, and I’m willing to stand up and testify on these grounds itself!

I am disgusted in the way they treat people. I am disgusted in the results that I have seen and I am willing to fight them and have made clear I will seek legal action against them. I also have tens of thousands of followers across my social media’s and I will provide the evidence that this exchange needs to be shut down for transparency and can security concerns. !

Extremely impressed with Syahrun able to de-escalate the situation provided the appropriate response and support that made a pleasant phone call in the end.

The Belmont JB high fine should be ashamed of themselves an absolute shamble two hours wasted the manager was quite rude and we will not be back after spending close to $200,000 over the last five years you have lost any chances of us to continue our business!

Received my funds quite quickly I’m not sure if it’s in Australian dollars or in US dollars though little bit confused by that

The course was really good what's up today was very impressed

Emily Hockings,

Was very professional pleasant and easy to deal with she followed up with me even after I got the job.

Could not have ask for a more enjoyable recruitment officer to work with!! A+++