Agoda Reviews 

They just get the money and provide no support.

Even about the wrong info in the ads.

Their support does not even read the request. And there are lots of fake ads on their website.

DO NOT TRUST THEM.THEY MAY RUIN YOUR JOURNEY

The platform is basically open for fraudsters to post any ad, and no wonder so many unhappy customers here..

dont buy from them and save yourself the hassle

Dear Agoda Customer Service,

I am writing to request your assistance regarding a booking that I accidentally cancelled.

I made an honest mistake while trying to manage my booking and unintentionally cancelled my reservation. As soon as I realised what had happened, I contacted the hotel within approximately five minutes to explain the situation and ask if my booking could be reinstated. Unfortunately, I was advised that because I booked through Agoda, only Agoda can assist with this matter.

I was hoping to stay at the property tomorrow night as originally planned. This cancellation was never my intention, and I acted immediately to try to correct the error. I respectfully ask that you review my case and consider making a one-time exception by either reinstating my booking or providing a full refund.

I believe my request is reasonable given how quickly I reported the mistake. I would greatly appreciate your understanding and compassion in resolving this matter.

Thank you for taking the time to review my request. I look forward to your prompt response and hope we can reach a fair outcome.

I wouldn’t use these guys. If you have a cancellation or need to reschedule dates for any reason what so ever, they won’t do it. They’ll just take your money no matter how far the date is out. Best thing to do is just price match them at the hotel so the actual hotel can work with you. Don’t do it!

The hotel was willing to accommodate the change, but Agoda refused because of its policy—even though I contacted them within an hour of booking and offered to accept credit instead of a refund. If you think your plans might change, book directly with the hotel. They often have the same rates and much more flexibility

Biggest scam they do double booking and dont refund

I have used Agoda for years. Its easy to use, they give great discounts and whenever I've had a problem they been fantastic

whatever you do DO NOT use this site! hotel booked and paid upfront for a family funeral, confirmation and payment receipt received. turned up to hotel prior to funeral to change only to be told they had no record of
our booking!l and hotel full so nothing they cld do. managed to use temporary room to change and get to funeral with nowhere to stay! contacted Agoda on whatsapp as cannot phone them! they processed refund but said it can take 30 days to be received and had the cheek to say sorry the hotel was full and they had to cancel booking 😡 what a joke! it wasnt even booked to be cancelled! shocking and extremely upsetting in the circumstances but regardless of the reason for our stay we had relied on the confirmation provided! also just to note when they say we can have an extra 10% they mean in the form of a gift voucher… like anyone os going to use that EvER

easy to book hotels which are competitively priced compared to some of the other sites.

Booking made easy and with a lot of perk when your status is high

Made a booking fully convinced that it was from my Agoda App. Right after I realized that Agoda had charged me 16 Euro more than the price on my App. I wrote them about it and In spite of their price guarantee, i still had no compensation, nor a explanation.

Great selection of rooms and brilliant discount. Easy to use.

I have been using Agoda for more than 3 years and have booked hotels and flights many times without any issues. Unfortunately, this was my first bad experience.

I was unable to check in to my hotel because I was unexpectedly offloaded by Flydubai Airlines and could not travel. I contacted Agoda, explained my situation, and hoped they would consider a refund or some compensation as a loyal customer. However, my request was denied.

I understand that every company has its policies, but I am very disappointed with Agoda’s customer service and support in this case. I did not expect this treatment after being a regular customer for so many years.

Sadly, because of this experience, I do not think I will use Agoda again in the future

Worst customer service!! I called to get more information on my reservation and they confirmed I had one they but would not give me any information. They would not resend me the email. They said it was booked thru a 3rd party, but they would not give me that information. I asked for a supervisor, she said they didn't have one. So I left the call feeling frustrated!

simply the best, our go too site

Scam, then stolen my money and the service customer don't give any solution, each time you speak with an agent you have yo tell him the whole story and he will try to be nice but no solution in the end, it's a scam.

Avios related to hotel bookings don't get linked on a timely basis unlike Booking.com. Fix your system!

Agoda booked the wrong type of room.
In order to change it we had to pay an upgrade fee. Agoda said we would be reimbursed for the upgrade cost as they made the error. The process to receive the refund was fraught with issues and took way too long to even get a response. We were required to provide proof that we paid the upgrade by supplying our bank information. Was that really necessary after we provided the invoice from the hotel regarding the upgrade fee and our payment?Agoda’s customer service is extremely poor. I would never use Agoda again …

Awful customer service. Basically AI and not a very good example. Long story short , booked a night in a hotel, paid in advance, all good. Reciept emailed as normal , check my credit statement, they have taken payment twice. I thought no problem, easy fix, now, sending me booking references that I have never seen, awful customer service. To be honest its only £20, but companies like this , who offer absolutely no after sale service if there is a complaint , deserved to be called out. Totally avoid, plenty of reliable booking apps out there.

If I could give the company a Agoda a real review it wouldn't even have one star. These people are liars and unethical and if you look at other reviews you will see that they are doing the same thing to other people.

They let you book for a hotel and then the dates that you select are then switched and when you then ask for a change to be made they write you back and tell you that they talk to the hotel and that the hotel said no.

Let me tell you right now that is so much of a lie because I called the hotel on multiple occasions they still have never been contacted by the company asking for me to be able to change the dates.

So the hotel because they knew that this company is worthless and unethical has moved my dates to the correct dates and not charged me more. Meanwhile Agoda is trying to stoke a cancellation fee off of me when I never canceled it. To the hotel has my reservation it's just there was no help from Agoda.

STAY FAR AWAY WITH YOUR CREDIT CARDS!

I have attachments with written confirmation that they indicate they have spoken to the hotel. This is a tiny hotel in the middle of the Ozarks of Missouri and I can tell you that they are the truthful ones in saying that they've never even heard from this company.

Absolutely appalling experience.

We had a confirmed booking with Agoda, only to be told on the day we were due to travel that the hotel couldn’t find our reservation. Instead of resolving the issue or arranging alternative accommodation, Agoda simply offered a refund and AgodaCash, leaving us with nowhere to stay on the day of our trip.

When you’re already travelling, a refund is not a solution. Hotels booked at the last minute are often much more expensive, and the stress of trying to find somewhere to stay at such short notice is completely unacceptable.

Customer support was incredibly disappointing. Despite explaining that we were travelling that day and urgently needed accommodation, Agoda refused to arrange a replacement booking and left us to sort everything ourselves.

This has caused unnecessary stress, disruption and additional expense. We booked in good faith, had a confirmed reservation, and expected Agoda to honour it or provide a suitable alternative. Neither happened.

I will not be using Agoda again and cannot recommend booking through them if you need reliability.