As for me trusting them, definitely 5/5. All transactions have been successful and any questions or concerns were always quickly addressed without confusion. For the UI, it can be hard to navigate and... See more
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Way too expensive compared to other options out there. Between the card fees, network costs, and the spread they bake into the exchange rate, you end up losing a significant chunk of your money. It's... See more
Company replied
This was my 1st time doing anything involved with crypto currency. I found that using MoonPay was a little confusing at first, but was not difficult to learn. I was able to use it to accomplish what I... See more
Moonpay is quick and easy whether you are buying for your own wallet or sending to a friend. Moonpay fees are very affordable and doesn't dent the amount you buy by an astronomical fee like many other... See more
Company details
Written by the company
We are MoonPay. Architects of the future, inventors, artists, and authors of innovation. Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money. MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategies and ideas. Now boarding the next generation of leaders. Come help us build what's next.
Contact info
Miami, United States
- support@moonpay.com
- moonpay.com
You should know
4.1
Great
115K reviews
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Quick and easy
3 September 2026
Always available and easy to use!
Always available and easy to use!! Great communication as well!
1 September 2026
Good quick and fast
6 September 2026
Love the speed and low fees.
6 September 2026
Easy to use
Easy to use, no intrusive questioning, safe and fast processing transactions when you buy Bitcoin though the fee is bit higher. Highly recommend Moonpay.
6 September 2026
Its made it easy to use
3 September 2026
This was my 1st time
This was my 1st time doing anything involved with crypto currency. I found that using MoonPay was a little confusing at first, but was not difficult to learn. I was able to use it to accomplish what I wanted to in a relatively short time.
5 September 2026
MoonPay is wonderful each time have…
MoonPay is wonderful each time have used the service I haven’t had any problems
6 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The money I had deposited from Venmo…
The money I had deposited from Venmo has not showed up after 12 hours. Piss poor service. Do not use!
5 September 2026
Reply from MoonPay
Hello Travis,
We're sorry to hear you've had difficulties with MoonPay. We've reached out to you via email to follow up on your case directly.
Best regards,
MoonPay Support
Works smoothly
It works smoothly unless ur are questioned funds and waiting hear back still .
2 September 2026
Fails way too easily
Fails way too easily, it’s a garbage way to deposit, pump.fun needs a new onboarding system
5 September 2026
Reply from MoonPay
Hello Khaled,
We're sorry you've experienced difficulties with MoonPay. Please contact us at https://support.moonpay.com/ with a description of your issue. Our customer support team will get back to you as soon as they can.
Best regards,
MoonPay Customer Experience
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