Linth

Listed a vehicle which was initially given a good valuation but simply dropped £500 as waited a few days to list. Then the sale price was even lower. Due to a recent bereavement I just wanted to sort the sale and they offered their Empathy service to assist with matters and reassured me that their bereavement specialist team would sort the matter.

The vehicle was listed and sold to a lower price but accepted. The documents were all uploaded and approved. They advised someone would be in contact to collect.

Then out of the blue the sale was cancelled. Something about a NMR discrepancy with the mileage.

Reached out to Motorway who said speak to HPI. HPI said speak to Motorway: this was their issue and they know it’s their issue but always pass customers back to HPI.

They eventually said it was a because of an issue with the mileage entered on the MOTs

There is no issue. The readings have been entered as a mix of miles and kilometres and there is no requirement for any specific unit to be used over another. Reviewing all the entries they just follow an increasing reading over the cars use of the years.

The car has now been sold back to the original dealer it was purchased from. They showed care and compassion and empathy and reviewing the HPI check that they carried out there was absolutely no markers for mileage / in fact this was marked as green.

Just avoid Motorway - they don’t care.

I had my previous LG for over ten years with no issue. I’ve had my £1300 Samsung one for 14 months and it’s broken. It went away to be fixed and came back even more broken and with a completely different issue. I don’t want this tv anymore and would return it for a refund if I could and go back to Lg or Sony. Never had a problem with them.
This is a £1300 waste of money

Ordered a barrack shirt. Grade 1, turned up ripped and therefore not usable for my needs. Emailed and they confirmed their gradings meaning this isn’t a grade 1 shirt.
They asked for a photo and now silence….

UPDATE - WARNING!
I have submitted a chargeback request through my credit card company. Preppers Shop have now threatened to take me to the small claims court to get their money back as in their mind I have made a fraudulent claim… unless I pay them back… or maybe they can follow what is required of them when sending me something unusable as it had a very noticeable hole in it!

Stayed at the Grand Hotel Metz in France

Says it was a 4 star hotel with soundproofing

Wasn’t soundproofed - could hear outside, upstairs and next doors bowel movements!

Room was tiny and not as per their site

Hotel couldn’t have been more accommodating and communicative before staying but subsequent to this they now ignore my emails of complaint

AVOID

Don’t bother with them. Order over the limit for store delivery and they charged me anyway…

Quite simply lie about offers and deals on Sky Mobile,

I was promised a deal for a data plan on sky mobile but was entered on the system for double the price, I was informed at the time that this would be reduced by 50% when the bill was generated and for the next 12months

Alas, it wasn’t. When I queried it I was told that this offer no longer existed and instead was offered one that was £2 more expensive. Therefore I was promised something that never existed and conned into signing up and paying double what the promised! Won’t be coming back to Sky!

Purchase a tent from them online. On first use there is a rip on the inside and the bedroom attachment point is badly designed so the strain on the seam on the roof is pulling apart opening the stitching to the weather (raining drips through)

This is was £300 tent (£600 for non members) and they weren’t willing to send a replacement and collect the faulty one, just send me some repair patches and tape. That I had to order, from Blacks as they had no stock.

They said they would refund me but after I placed the order I had to wait apparently for the order
To be despatched. Then when I advise them as they asked of the despatch they close the email chain so I have to start again!

Poor poor service! I’ve complained to PayPal as well as this is not on! If you buy a tent of this value you expect it to work not have to fix it yourself!!!!

Absolutely hopeless. Tried to deliver to the wrong address which would have meant walking past my address which is very obvious what number it is and then failed to engage in any kind of assistance. Numerous hours trying to contact them and all they do is say they tried to call but didn’t. Absolute waste of time

Trying to deal with a complaint where an order arrived and was missing the filling (subway) and they totally refuse to refund and now won’t even engage and just ignore me!

Avoid avoid avoid avoid!!

Ordered a chicken sub, no chicken in it. Ordered via Uber eats and absolutely refused to refund. Dispute raised with credit card company and Uber charged me again during dispute! Absolutely shocking experience!!! AVOID SUBWAY AND UBER EATS - this was subway Surry Hills Sydney branch

Ordered a bag cover I needed urgently / they despatched it promptly but evri the courier company say package was damaged and now nothing further, can’t get hold of Little Green Bag on chat/whatsapp or messenger…..

Order number 3259340

Hotel has taken payment 11 months early for a booking that was pay on arrival. I cancelled and the automatic refund is not happening. And the hotel is now not engaging.

27 Nov 23
Booking.com finally agreeing that I should get a refund but I’ve been charged £10 in fees. They aren’t giving this back. What a joke

Don’t bother with this company. Signed up for subscription offer in July, they took the direct debit details wrongly (apparently) when I signed up online (I checked these and I was adamant they were correct. Two further letters and two phone calls to them followed when they wrote to say direct debit details were still wrong. Then received a confirmation letter followed by a letter saying the date the subscription will be taken is changing and now a call to say the details are on the wrong account…. I STILL HAVENT RECEIVED THE MAGAZINE!!!!! Avoid!

And now they have just cancelled my subscription

Avoid. They will tell you your application is complete and approved, then make you print sign and scan 33 pages of the agreement manually for them to turn around and change their minds for a reason never questioned requested or considered during the application process. A complete waste of time. I had to chase the decision myself during the application via cinch and despite being told it was approved and selecting a delivery date after getting an order confirmation this was all cancelled!! A total joke.

They will tell you finance is all sorted after you’ve had to chase yourself, sign documents online and then hard copy after printing and scanning to them (33 pages) for them to then say finance is accepted due to a condition we didn’t tell you about four days ago before you signed everything…. Literally wasting days trying to sort something that probably isn’t going to happen… I would avoid and go to a normal dealer for sake of ease! Still don’t know what’s happening

Update.
A call about an hour ago gave yet more false hope, we will be sending an agreement with another provider for you to E sign. Well that was a complete lie. There was no such agreement

This company will take your money, provide you with an order confirmation and expect you to tax a car that they will then just decide to cancel because the finance company wanted information 4 days ago that they didn’t bother to tell you about. And go as far as making you sign documents on an agreement that isn’t worth the 33 pages it’s written on! AVOID!!!

And now will have numerous hard searches on my credit file!

Further update:

Managed to source funding elsewhere for this purchase. Everything agreed, and order date selected. 20mins before delivery time they ring to say the car has an illegal tyre?! Right, so how did it pass the checks yesterday or pass an MOT back in June, or what have you been doing with it since then?!?!? This company is a joke!

Final update:
Cinch realised their poor initial service but have left no stone unturned in resolving all the issues so now all is good. just a shame it had to get that bad in the first place

Utter waste of time. Ordered 10th April, chased 18th to be told being sent from Italy. Then receive an email this morning to be told delivery delayed by customs and only part of their order delivered. A reorder is then delayed 2-6 weeks!! There’s a reason it’s so cheap it’s because you won’t get the items!! AVOID!!!! Order 0282083

Citygate were supposed to collect my car 'first thing' this morning.... No one arrived as of 1030 and no contact made... of course they promptly contacted me to apologise and give an ETA - not! I had to contact them and received yet more excuses. I have had enough with this company and the whole experience. AVOID!

This whole experience has left me drained. Today a thoroughly pointless call again with the sales manager to explain something that I have done many times. Apparently grinding brakes are acceptable…


UPDATE - I have now got the rear pads and discs replaced as they were heading towards needing to be as per service schedules. Despite Citygate saying they had checked them and nothing wrong the independent mechanic that just removed the discs was shocked with what he saw! These hadn't been removed previously and were heavily corroded and certainly weren't correct as the rear side of the disc was hardly touching the pads! If they had been fully inspected as Citygate had said then this would have been picked up then! Disgraceful service!

I made a complaint months ago regarding the service from this company.... I had to chase again on the 7th March and received a reply saying it would be dealt with as a matter of urgency.. Emailed yet again but doubt i will get anywhere. Will be selling this Passat as soon as i can and knew i should have stayed with Audi..

Charge a booking fee that the ferry company don’t and this isn’t clear at all. A con and no way to cancel without incurring ridiculous fees. AVOID JUST GO DIRECT TO THE FERRY COMPANY.

Just reviewing prices and direct with P&O is nearly half the price. The timings for this crossing are almost the same as the one booked via Direct Ferries but did not show on their site. the only one showing with P&O was double the price. so a complete scam and cant get hold of them to respond. A claim under the credit protection is coming.... Just checked both sites and the price is still showing £100 more expensive with Direct Ferries. AVOID

Update - this is not a true price comparison site as did not show all the available P&O options. After discussing the matter with Direct Ferries a full refund was offered and accepted.

Online order arrived. Shower gel had leaked all over packaging of make up bought as a gift and now unsuitable to be given as a gift and obviously missing loads of the leaked shower gel. No reply from email complaint despite being chased twice…