The system is easy to understand, however, instead of "return", it should be "round trip". When I was booking, I did not understand it very well, so I made two single journeys instead of "return".... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The booking process was easy. Great experience although unclear how to book a two-way trip (you have to click twice it seems). But the company (NLG) was very unclear on where to wait for their boat.... See more
We love using Direct Ferries to book our travel around the Greek Islands. But we are upset to find we cannot sail from Kefalonia to Corfu in mid September this year. This makes our journey very diffic... See more
A suggestion: When traveling, I always make paper copies of important papers, i.e., air, train and boat itineraries and confirmation Nos. , etc. in case my phone or laptop is damaged, lost or stole... See more
Company details
Written by the company
Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.co.uk
4.3
Excellent
86K reviews
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Nice people
Nice people , but you have to improove the way to spent the time on bord the ship.
For sure , you cud do better, you have so many specialist , to help as to real enjoy the time on board the ship.
22 July 2026
Great booking experience..,
Very easy site to navigate and the process was quick. Only relevant information was asked for and there was no re-direction to other pages (which is a pet hate of mine)
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good website and easy to book but far…
Good website and easy to book but far too expensive. 40 mins on a ferry shouldn’t cost £200
22 July 2026
Reply from Direct Ferries
Hi
Thank you for taking the time to leave a review, we're always grateful for any feedback our customers provide.
We are happy to hear that you had a good experience booking with us.
Unfortunately the ticket prices are set by the ferry operators and subject to availability which does mean they can change at short notice. We check the live price several times during the booking process to let you know at the earliest opportunity of any price change. The price can also go down and it's important to us that we can provide the lowest price possible.
We're sorry again for any inconvenience the price may have caused, if there is anything else that we can help you with please let us know.
Kind regards,
Direct Ferries
The cabin option
22 July 2026
It was easy
It was easy, informative info about ferries, times, ports/destinations etc... Quicker and easier to understand than trying to book a train!... Search options very useful, and just to top it off I got a 20% reduction on my fare!
22 July 2026
I paid for business class and still got…
I paid for business class and still got shit. A broken seat, no view, no wifi, a hot cramped boat with loud kids and no fresh air.
16 July 2026
Reply from Direct Ferries
Hello Greg,
Thank you very much for taking the time to share your feedback with us.
We are sorry to hear that you had a negative experience. However, from your comments, it appears that your review relates to your experience while travelling onboard the ferry rather than your experience using the Direct Ferries website or interacting with the Direct Ferries team.
While we completely understand the importance of your feedback, we would kindly ask you to consider whether your star rating reflects your experience with Direct Ferries specifically.
We appreciate your understanding and will be happy to pass your feedback on to the ferry operator on your behalf. I will also send you a separate email shortly so we can look into this further.
If there is anything else we can assist you with, please let us know.
Kind regards,
Direct Ferries
Easy to navigate and find good fare…
Easy to navigate and find good fare options. Booking and payment was quick and easy.
22 July 2026
Uploading tomy wallet
The one problem I had was that after booking 3 separate rides, only 1 could be uploaded to my wallet. the other 2 summaries didn't give me that option. Is there a solution to this?
Everything else went smoothly.
22 July 2026
Absolutely terrible service and…
Absolutely terrible service and communication. My sailing was cancelled at very short notice with no proper support or alternative options offered – the only replacement was two days later, making my short family holiday completely pointless. Staff were unhelpful and even suggested I just turn up at the port and wait around hoping to get on a ferry, which was distressing and completely unacceptable. It has ruined what was meant to be a special trip, caused enormous stress and financial loss, and I would strongly advise anyone to think very carefully before booking with this company.
19 July 2026
Reply from Direct Ferries
Hi,
Thanks for reaching out about your sailing being cancelled at short notice and the inconvenience it caused. I’m sorry this has disrupted your family holiday and caused you stress.
While Direct Ferries does not control sailing schedules, we will follow up with you by email to get more details about what happened. After that, we’ll contact the ferry operator on your behalf.
If you have any questions before then, please let us know. We’re here to help.
Quick and easy to book
22 July 2026
Easy to understand straight forward…
Easy to understand straight forward site. Better than the stenna site. 👍
22 July 2026
Everything is clear and easy to…
Everything is clear and easy to understand, and the prices are also reasonable.
22 July 2026
Slick operation
1 July 2026
The choice of sailings is very easy to…
The choice of sailings is very easy to see and to compare routs and prices, the prices are comparable to or better than if you go to the ferry companies directly.
The booking and payment system if hassle free. And for a little extra you can make your ticket 100% refundable up to 48hrs prior to departure.
22 July 2026
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