Staff (Heidi & Tom) very friendly and helpful, we were purchasing some outdoor clothing for a forthcoming trip to Scotland and the Lake District. The advice given about the products available was soun... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I went into Penrith's go outdoors specifically to replace my walking boots. Michelle spotted me while working in the stock room, she came straight out and helped me find exactly what I was looking for... See more
Company replied
As a Scout Leader, finding good kit at a reasonable price is always difficult, especially when you’re looking for bulky items or a number of the same things. Go outdoors always has a great selection o... See more
Company replied
The store was closing down and I managed to get a cutlery set for £1. I had to wait for the 2 emaciated employees to drag themselves to the counter, both looking red eyed and dry mouthed. I could see... See more
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Company details
About GO Outdoors
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
United Kingdom
- 0330 008 1555
- www.gooutdoors.co.uk
4.6
Excellent
265K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Sue went above and beyond to help us…
Sue went above and beyond to help us find the perfect tent for me and my partner. The tent we bought is amazing. Trying it out this weekend.
23 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shout-out to Pete
Massive thank you to Pete at Go Outdoors Edinburgh! He went completely above and beyond to help me fix a broken tent pole when I was in a real pinch. Top-notch customer service, super knowledgeable, and genuinely friendly guy. Saved my trip! Couldn't recommend him enough.
23 July 2026
Unprompted review
Reply from GO Outdoors
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Very helpful finding a wetsuit for my…
Very helpful finding a wetsuit for my son. Good value.
23 July 2026
Unprompted review
Reply from GO Outdoors
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Easy website and speedy delivery
16 July 2026
Reply from GO Outdoors
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Assistant really supportive with…
Assistant really supportive with finding correct sized climbing shoes for granddaughter
23 July 2026
Unprompted review
Reply from GO Outdoors
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great service!
Went in to buy new walking boots for both myself and my husband. Served by Robin who gave us a lot of good advice and was very knowledgeable about the boots on sale. He also advised me on how to lace my boots differently so they wouldn't press on a bone spur I have which gets painful if pressed on. Would definitely use them again!
22 July 2026
Unprompted review
Reply from GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Used click and collect which was great
Used click and collect which was great. Easy and convenient. Many thanks.
16 July 2026
Reply from GO Outdoors
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Missed sales
I place an order which was you took the money for, after 2 weeks I checked to find out was out of stock.So requested a refund and went to a new supplier.
9 July 2026
Reply from GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Viv was very hlpful and curteous.
23 July 2026
Unprompted review
Reply from GO Outdoors
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
A very pleasant shopping experience
I’ve shopped here on many occasions, but today I decided to take out one of their membership cards. Leon was extremely helpful and the store had a very pleasant atmosphere.
23 July 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Items I wanted were in stock at a good…
Items I wanted were in stock at a good price
Staff very helpful
23 July 2026
Unprompted review
Reply from GO Outdoors
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Evie and Syrona were in tune with my…
Evie and Syrona were in tune with my needs and gave full attention to providing excellent service.
The value for money of the products purchased is also excellent. I can’t thank them both enough for pointing me in the right direction.
They know I’ll be back!
Roger G.
Whitby
23 July 2026
Unprompted review
Reply from GO Outdoors
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent
Jo was very welcoming; showed me where to find what I was looking for and gave advice. Very pleasant, polite and smiley. I was also helped to renew my membership card. A lovely shop.
22 July 2026
Unprompted review
Reply from GO Outdoors
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The returns works ok but i wish i…
The returns works ok but i wish i didn't need to use it. When i place a order for the size required, why do i get sent the wrong size ? I don't think its too much to ask. Right first time should be the normal
9 July 2026
Reply from GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
We were helped by Saffron on the tills
We were helped by Saffron on the tills, there was a pricing issue and she sorted it quickly and was honestly so lovely, really improved our customer experience x
23 July 2026
Unprompted review
Reply from GO Outdoors
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Matthew at Team Valley served us
Matthew at Team Valley served us, very helpful and polite. An asset to have!
23 July 2026
Unprompted review
Reply from GO Outdoors
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
George was fantastic today
George was fantastic today, he was so helpful in helping find a new pair of hiking/running trainers. Unfortunately the ones that I liked were either too small or too big (I'm in between sizes) but George got so many different pairs for me and was very informative. Go outdoors you are lucky to have such a dedicated member of staff. Thank you again George.
23 July 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Excellent service from Alison when I bought a pair of sandals. Quick and helpful.
21 July 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I like the products but had to pay to…"FREE" returns BUT £2 "SHIPPING" fee ????
I like the products but had to pay to return 1 item. I won't be ordering online again.
16 July 2026
Reply from GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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