United Kingdom
Review of Yorkshire Trading
Arrived well packaged but despite this, the large barrel planter is squashed out of shape so is an irregular oval rather than round.
The smaller 4 pots were nested inside, so were fine.
Very disappointed
Review of Fuse Energy
Good to receive a follow-up call from Josh who provided contact details in case of any future queries + reassurance that my energy switch is in progress.
Nice to have a company being proactive
Review of Thompson & Morgan
Seeds not received.
1st call to customer services was handled by a chap lacking any skills in customer care.
2nd call was better but advised to ring back in a week.
Reply from Thompson & Morgan
We’re sorry that you have not received your seeds and for the disappointing experience during your first call to Customer Services. We appreciate your feedback and hope the matter is resolved promptly.
Kind regards,
Hannah
Thompson & Morgan Customer Care
Review of Thompson & Morgan
Thompson and morgan ask for feedback but don't let you know which of your purchases they are referring to.
So can't give feedback
Reply from Thompson & Morgan
We’re sorry that our review requests do not make it clear which purchase they relate to. We understand how frustrating this is and appreciate your feedback. We’ll pass your comments on to the relevant team so this can be considered for improvement.
Kind regards,
Hannah
Thompson & Morgan Customer Care
Review of Thompson & Morgan
Reply from Thompson & Morgan
We’re sorry that it was not clear which item you were being asked to review. We understand how frustrating this can be and apologise for any confusion caused by the review request.
Kind regards,
Hannah
Thompson & Morgan Customer Care
Review of KWM Wines & Spirits
Very speedy delivery.
Well packaged
Sent as a Father's Day gift so I already know he likes it :)
Review of Wilko
Really slow to collect item - the guy managing click + collect was also covering a busy till - that's tough on the workforce + not good for customers
Reply from Wilko
Hi Caroline,
Thank you for taking the time to provide us with your feedback.
We value your feedback and would appreciate the opportunity to look into your concerns further regarding the delayed click and collect service.
In order for us to resolve your concerns, we require some additional information from you.
Please kindly check your emails from Trustpilot and respond with the required information so that we can assist further with your query.
Thank you for your patience and understanding. We look forward to hearing from you.
Best wishes,
Anton
Wilko Customer Recovery Team
Review of Gardening Express
Easy to order; great price and prompt delivery.
New growth on plant looked a little 'pasty' on arrival - I suspect it had been in the box longer than it liked. However after a day in a sunny spot, it is already looking better.
Bought as a gift + I'm confident that the recipient will be pleased with it.
Review of Thompson & Morgan
Bought bare root perennials so hard to say atm.
Last year I bought bare root hostas - they were meant to be a variety [10; 2 each of 5 varieties.] but 8 are all the same.
I emailed T&M re this but have received no reply
Review of Vivo Life
Arrived as expected - use this daily as low Vit B12 detected on blood test
Reply from Vivo Life
Thanks for the review, Caroline! We're glad everything arrived as expected and that our Liquid B12 has found a place in your daily routine. Thanks for choosing Vivo Life, and we wish you all the best on your wellness journey 💛
Team Vivo Life
Review of Robert Dyas
No updates re dispatch or delivery, which took longer than the anticipated 'few days'.
However, they were worth the wait. All 24 verbena plugs arrived beautifully healthy - potted on the same day + they are thriving.
Very pleased + would order again
Review of World of Books
Review of Ticketmaster UK
Excellent clear and timely communication from ordering to the event itself
Review of EDF
David 12C was great - he listened to my situation and then helped me choose the next steps in terms of selecting a new tariff.
Because EDF have kept increasing my Direct Debit I have some £450 credit on my account. David maintained a professional but also understanding attitude, giving clear information without sounding patronising.
He helped set up the new tariff, with a slightly reduced DD, reflect the high amount of credit, whilst acknowledging that colder weather is coming.
I never felt rushed, but I also felt the issue was dealt with in a prompt way.
Give this man a pay rise 🙌
Reply from EDF
Hello Caroline, we're happy that our employee listened and helped you choose a new tariff. It's great to hear that they maintained a professional and understanding attitude while giving clear information. We appreciate your feedback on how promptly the issue was addressed. Thanks, Andrew.
Review of Vivo Life
Reply from Vivo Life
Thanks for taking the time to leave a review, Caroline:)
Happy to hear everything came well packaged!
– Vivo Life Team
Review of smol
Reply from smol
Thank you for sharing!
Review of InPost UK
Reply from InPost UK
Thank you Caroline for your wonderful feedback! We're delighted you find our service easy and convenient.
Review of DPD UK
Ordered an expensive item for my father who is registered blind.
This item is to assist him to continue to live independently.
Planned for it be delivered to my father's address while I was visiting, so I could help install it.
My billing address and my father's shipping address were clearly noted on the order.
DPD delivered it to the billing address [in the Midlands] instead of the shipping address [in the South East].
The courier sent a photograph of my neighbour's front door, stating it had been received by my father.
I was contacted by DPD who initially gave me a description of the man who had allegedly received it at my home address.
I suggested that this must have been a burglar, as the house is empty as I am away.
The description did not even fit my neighbour.
DPD then claimed it had been left on my doorstep.
Unless I have been gifted a very smart block-paved driveway, this was not my front door.
Have had to make complicated arrangements so that someone else will be present when DPD attempt to re-deliver, hopefully to the shipping address - so my father won't receive the item for a further week.
Beyond ridiculous 🙄
Review of World of Books
Ordered 2 recipe book - both advertised as Very Good condition.
On arrival, 1 is lovely.
The other is in terrible condition - soiled pages, many stuck together so unusable.
Hardcover spine broken.
No-one inspected this book - 50% of my order is unacceptable - total rip off :(
Reply from World of Books
Hello, Thank you for your review, we are sorry to hear this, please can you email trustpilot@worldofbooks.com with the subject TRUSTPILOT along with your order number and a description of the issue so we can investigate this further for you. Many thanks, Wob
Review of Yodel by InPost
After several careless deliveries from Yodel, it has been positive for the item to be simply placed in the Safe Space, the right way up [live plants] and at the planned time.
Reply from Yodel by InPost
We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.