Sue Mcgorry

I hate myself for not reading these reviews before I placed my order a week ago. It was acknowledged immediately but have had nothing since. I purchased shoes for a wedding in a weeks time thinking that was a long enough time for them to be sent to me. I have filled in the contact form and my order number is LOVE81772. It seems people get a more speedy response when they take to this review site. If you are not going to fulfill my order just tell me and refund my money (which by the way has been taken from my account despite your website saying no money comes out till the order is fulfilled! and no it isn’t pending in my account you have it!).

Brilliant and easy

Great if you actually keep the product as the kimono dress I ordered was lovely just not appropriate for the event I was going to.
It’s when you return it the problems start. Simple enough to return, purchased from Debenhams, the problem is. 1. No acknowledgement of the return even though I know it was received. 2. Policy for refund breached, it’s been with the company for 3 weeks. 3. Contact via online chat vague. 4. Message to say refund in process 4 days ago! STILL NO MONEY BACK. Please avoid this company, there is no poo t having a returns policy that’s not worth the paper it’s written on! AVOID

I would have given. a 0 star rating if I could. I regret not reading the comments before I purchased the dress. They say they are based in London, then why did it take nearly 3 weeks and a ship from China to arrive?
I followed the size guide and got a small which was huge, the material was awful and a different colour green to the picture. It looks like a rag to be honest. It’s poorly made and not at all as described. They have a no questions asked returns policy yet there is a list of things you have to go through to qualify for a return.
You have to email them for a return address, which I have done and heard nothing back. I can kiss goodbye to my money. Please DO NOT waste your money. AVOID.
The floaty chiffon dress is 95% polyester 🥴

Love love love lookfantastic. Offers are excellent and delivery so quick. It’s my go to beauty shop.

I purchased a top and leggings for my daughter’s Birthday at the beginning of February. She is very petite, the XS wouldn’t even fit a young child. I sent it back on 10th Feb, website says allow 18days for the warehouse to receive it and then 5 days for a refund!
As for the leggings, these arrived with a big hole in the seam of one of the legs only noticed after the top had gone back. I contacted customer services using the online form on 13th Feb and 9 days later no response. I’ve tried via instagram and facebook and no reply. There is no telephone number and so no other way of contacting anyone. I really question the 5 star reviews when you read the 1 star we are all saying the same thing. I am disgusted at the lack of customer care at this company. Will I ever hear back or see a refund? Who knows!!! Please don’t waste your money on poor quality products that appear to be easy to return but you can’t contact anyone for help and you don’t get a reply or your money back. AVOID
UPDATE 25/02 a day after I posted this and messaged via instagram I got a reply (not to my form) from the DM from Tony who offered an E-gift card or replacement! I stupidly asked for an E-gift card as it would be a quicker resolution. That was 5 days ago and I have yet to receive it. I have now responded and said I want a full refund. Will I ever get a reply? Doubt it. Still waiting for acknowledgement and refund for a top I sent back 2 weeks ago. I spent £110 beginning of Feb and have nothing to show for it. Something needs to be done about this company and the questionable reviews that in the main talk about how wonderful customer services is and fail to mention the products themselves as you would expect when you are reviewing a company. At least mix it up DFYNE to make it less obvious!!
I’m not letting this drop people can’t afford to donate to the DFYNE ‘charity’.
Further update. Finally got refund for the leggings and heard zero back about the top. Over 5 weeks. Shocking service.

Great speedy service. Excellent communication throughout. On the day delivery was really good with a nice early slot so I can get on with the rest of my day. Polite and helpful delivery crew

I just love Lookfantastic and in the main find them cheaper than other retail outlets. Very speedy delivery and well stocked. It’s brilliant we can now earn points and I seem to build my reward points up a lot quicker than with other schemes. They cater for all my needs.

After 4 years of a very fussy pup I have finally found food she will eat! It smells yummy and my little dog Betty licks the bowl clean. She is a poochon and known for being picky eaters. I can’t believe the difference. Definitely recommend Butternut Box for fussy eaters

Only received 1 of 3 things and this was the wrong thing!

Good offers and speedy delivery as always.

Easy to order, speedy delivery. Really good value for money and great quality. I am a gymshark convert!!!

I moved recently and was quoted for 2 separate moves from 1 property. I asked for separate vehicles as we were both paying separately and I didn’t want to use the same vehicle as my ex husband. I was told during 1 discussion it would be 1 vehicle and I said that’s not what I want. The day before I was told it was 2 vehicles. So happy with that I proceeded. On the day only 1 van came. Not what I asked for! It made a stressful situation worse. But nothing I could do at that point. The guys who moved us on the day where great and that’s what gets the 2 stars.
A mirror was broken but then accidents happen. I was told to write it on the form and someone would contact me. No one did. I was prepared to let it go, I contacted the office to say I wasn’t happy with not getting what I asked for and was told to put it in writing which I did. My main complaint was specifically asking for 2 vans and getting 1. I had personal reasons for the ask and didn’t feel I needed to share them particularly as the day before I was promised 2.
Apparently one of the team thought 1 van was better. Not taking my wishes into consideration or even discussing it with me. They say this wasn’t the cheapest option! Not sure how they worked that one out. Half the number of men and half the number of vehicles = half the price in my view. I haven’t been told why it wasn’t the same price.
Would I recommend this company, probably not. To be balanced it’s a big firm so you are more likely to get a date you want. But you are not guaranteed to get the service you are promised or quoted for.

Brilliant service, ordered 2 coats in the sale and they were hugely reduced. I’m hooked!

Easy to use and quick. No problems at check in as it was all paid for

We had great service from this company, they were very patient when we tried to decide on which car to book, giving us lots of options. They were easy to contact and answered the phone quickly, it's rare to even have someone to talk to when booking online. They got us a great price as well.
We will be using this company again. We highly recommend!!!