Easyjet is a black hole for money
Easyjet's way of refunding money is a problem, my flight was cancelled, I was supposed to change the time but after an hour I saw that the hours were not compatible with the car hire, I asked for a refund, I could do it within 24 hours. I received an email confirming the refund and, as always, there was no money, my reservation was not deleted. I wrote, there was no answer, I called, they said that I changed the flight time, although they have confirmation of the refund. In 2020 they were also supposed to refund me €550 and silence[[ Reference ID: 150787615 ]]. I fly four times a year to and from but this company is a disaster, money is more important than the customer.
Booking K9SSL4F.
I received an email(12.01) confirming the refund 53 days ago (November 21) . Customer service wrote back (review response) -" I have carefully reviewed the attachment you provided, and from what it states, it indicates that "your refund request will be processed within 7 days." This means the request is currently being reviewed, and any approval or further updates will be communicated in due course." .It is hard to believe , 53 days is less than 7 days.
Today (14.01.) received an email from easyjet asking- "Please let me know if there is anything else I can assist you with-I am here to help!We look forward to hearing from you" . I have been waiting 55 days for a refund and they are asking me what they can do for me. It's a skit for Monty Python.
January 10, 2026
Unprompted review