CE

Cezary

United Kingdom

Reviews

Review of TK Maxx UK


Rated 1 out of 5 stars

I bought a jacket on 31 August with…

I bought a jacket on 31 August with next-day delivery; I was expecting it on Wednesday, as Monday (the date of the order) was a bank holiday. I received a message saying that the delivery would be on Thursday, but I’m going away on that day. I sent an email to customer services explaining the situation; TK Maxx’s reply surprised me. Maria M. wrote back saying that everything was fine, as it is stated in the delivery terms and conditions. Logic has died at TK Maxx.

September 3, 2026
Unprompted review

Reply from TK Maxx UK

Hi there, we’re so sorry to hear about your experience. If you'd like to talk to us about this a little more, please contact us at customerservice@tjxeurope.com or on 01923 473561 if you haven't done so already or require any further support from a previous or ongoing contact. Thank you - Chloe

Review of DPD UK


Rated 1 out of 5 stars

I ordered a part for a chainsaw

I ordered a part for a chainsaw, I chose a safe place for delivery - a parcel box, I repeated it three times, the driver
Manjinder wrote missed me three times. How can you confuse a parcel box with a person? The third time I spent 90 minutes waiting for him, he didn't come but I got a message saying he missed me again.

July 16, 2026
Unprompted review

Reply from DPD UK

Thank you for bringing this to our attention. We are sorry you have not received an acceptable service from us. Understandably, you'd be frustrated in this situation. Please allow us to discuss your concerns further and seek a resolution.

DPD UK

Review of easyJet


Rated 1 out of 5 stars

Easyjet is a black hole for money

Easyjet's way of refunding money is a problem, my flight was cancelled, I was supposed to change the time but after an hour I saw that the hours were not compatible with the car hire, I asked for a refund, I could do it within 24 hours. I received an email confirming the refund and, as always, there was no money, my reservation was not deleted. I wrote, there was no answer, I called, they said that I changed the flight time, although they have confirmation of the refund. In 2020 they were also supposed to refund me €550 and silence[[ Reference ID: 150787615 ]]. I fly four times a year to and from but this company is a disaster, money is more important than the customer.
Booking K9SSL4F.

I received an email(12.01) confirming the refund 53 days ago (November 21) . Customer service wrote back (review response) -" I have carefully reviewed the attachment you provided, and from what it states, it indicates that "your refund request will be processed within 7 days." This means the request is currently being reviewed, and any approval or further updates will be communicated in due course." .It is hard to believe , 53 days is less than 7 days.
Today (14.01.) received an email from easyjet asking- "Please let me know if there is anything else I can assist you with-I am here to help!We look forward to hearing from you" . I have been waiting 55 days for a refund and they are asking me what they can do for me. It's a skit for Monty Python.

January 10, 2026
Unprompted review

Reply from easyJet

Hi Cezary,

Thank you for reaching out and sharing your feedback. I am very sorry to hear about the difficulties you have experienced regarding your refund and the conflicting information provided by our team. This is certainly not the level of service we aim to provide. We would like to look into this for you immediately.

To help us investigate further, please forward a copy of your review along with your booking reference (K9SSL4F) to TrustpilotReviews@easyJet.com.

Xoli

Review of Lebara Mobile (UK)


Rated 1 out of 5 stars

I advise against this telephone network

I have received sim Lebara since 1 December, the first three days no one could contact me, today 9 December I cannot send a text message, all the time I have problems. Terrible service , head office is in India.

December 9, 2025
Unprompted review

Reply from Lebara Mobile (UK)

Hello,

Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. As you left your contact details when leaving the review, a member of my team will reach out to you ASAP.

John-Paul Patten
Business Operations Director

Review of Ontime Logística Integral


Rated 1 out of 5 stars

Magia

Se suponía que Onetime iba a entregar los dos kits de aire acondicionado 2x1 que pedí, pero desgraciadamente han desaparecido y Onetime no sabe dónde están. El pack de seis aparatos de aire acondicionado se evaporó entre la tienda y mi piso.
Número seguimiento: 999941878657

October 31, 2025
Unprompted review

Review of Royal Mail


Rated 1 out of 5 stars

My order was due to be delivered on…

My order was due to be delivered on 27.10, Royal Mail tried on 25.10, I was not at home. I arranged to have it redelivered on 27.10
to Office address,Whitehawk Road, BN2 5FA, I received an email confirmation. Royal Mail today 27.10 tried again to deliver to my address.I'm leaving tomorrow, no other company has such a mess

October 27, 2025
Unprompted review

Review of DPD UK


Rated 1 out of 5 stars

The courier left the parcel at the…

The courier left the parcel at the pickup point, even though I was at home. He says he was there but no-one was, I have CCTV and I know he was not. Service like I don't want to and the customer won't do anything to me.

September 11, 2025
Unprompted review