Ontime Logística Integral Reviews 

Even 1 Star is to much. Horrible not existing service. In the tracking it says coming soon and then it says incident, address not correct. but address is 100% correct. Noone to reach. never ever again...can`t recommend this delivery service.

Completely lied to me multiple times.

These idiots couldn’t get properly the address from Amazon (first time happening) so obviously they couldn’t deliver.

They never got in contact even they were saying to be sending sms and emails, and contacting them is not possible by any mean they offer.

I cannot uderstand how anyone can work with them.

Definitely NOT on time nor location

I can't believe how terribly you've treated me today and in the run up to this interview - not responding to emails, giving out the incorrect address, not interviewing me when agreed etc.
It's not professional nor fair.

My parcel is already delayed by a week. But now my parcel has been out for delivery for 3 days. They still haven't came to the address. Whoever is the manager should be fired! This is the second delivery that they have not delivered. Ontime couldn't deliver a parcel to their own location without getting lost.

¹Appalling delivery service. I have been waiting 9 days for them to delivery a package from Barcelona to Jumilla, Murcia. It finally showed as out for delivery yesterday and as expected went straight to incident by the end of the working day. What a sham of a delivery company and really don't understand why shops still use them as it is them who has to sort it out. I have sent emails, what's app messages and just go round in circles with no human response. Please don't waste you time with this company as they only lie and waste your clients time and gives a negative experience.

Update: After 3 weeks no response and even the online shop had no response. If one thing positive has come from this experience, the shop no longer will use Ontime. Hopefully others will follow.

This company should be called waste of time..
Ordered a present for a birthday, birthday came & went.
They never attempted to deliver my parcel but lied twice saying I wasn’t at home
I paid for express delivery from El Corte ingles, who decided to use On Time who are clearly a unreliable delivery company
I now have a full refund from El Corte Ingles who lost my business because of using cheap delivery companies

On their tracking they stated they tried to deliver twice - I was not there/did not answer they said. My delivery address was my Post Office where they receive parcels from couriers on my behalf. All the driver had to do was walk it in the door. I can only assume that they didn´t even go to the address. Customer service was a joke - I sent 5 messages - none were answered. In the end they put that they were returning the item to Amazon - who refunded me.

ONTIME is a misnomer.
Prior to delivery, emails, texts, all kinds of communications, telling when it's going to arrive.

On the day: NOTHING. Stayed in all day, no help on website, email or phone. Amazon advised anytime in next 3 days, nothing the next working day and no new info, third day no update, just a phone call out of the blue, saying they're 30 mins away. Not about, lost sale and waste of time.

AVOID LIKE THE PLAGUE

Multiple times our package has been returned because we "weren't home" but no one ever rang our doorbell or called our phones or anything. It's been a week trying to get them to redeliver but they just keep sending the package back every time it goes out for delivery. Absolutely ridiculous. This is the worst shipping company I have ever seen by fat.

Fake customer service that just waste your time, lying about the status of the delivery, you just wait at home because you think its arriving today based on their information and it never arrives. Its days like this and my product has not arrived, shame of a company who works with these people seriously¿?!!

I have two packages pending for over 10 days from two different shops. They never call to check if you are going to be home or not. They just sent you an email informing you weren't found.

It should be -6 stars!
No comunication. No customer service. No updates.Lying about the delivery of the goods. Saying they tried to deliver it, but they didn't show up at all. Amazon cannot get in touch with them either. A week after the delivery date, they unexpectedly show up at the door. #Amazon stop using this courier service!!! VERY UNRELIABLE. And this is about an American fridge and a dishwasher!
Finally after 4 weeks Amazon is refunding the money for the dishwasher. OnTime still hasn't been even close to our frontdoor.

Impossible to contact: they pretend to offer customer support, but in fact both the whatsapp and phone line (both completely automated, never delegate to a human agent) are kafkaesque and don't provide anything more than telling you the status of the package. Yes, even when you select the option clearly described as "Change the address or date of your delivery".
Very slow, it took two weeks since their first email to the day they said they would try to deliver, no kind of appointment or hour range indicated.
Avoid completely, and avoid websites that use this joke of a company as their provider, I'll double check in the future.

They called me mad that I didn't hear the doorbell when noone ringed ever.
Came back angry and told me to quickly come down to pick up myself the package which was a 60" television that I had to bring into the house myself.
Terribile experience.

Personally they should change there logo !!!! Should of got my delivery by or on 2nd April 2026 !!! Still waiting !! Impossible to contact , no customer care, no service !!! On there tracking out for delivery, then on the 30th March...incident, pending delivery, now out for delivery !!! All the same date !!! Even email the CEO that was a waste of my time too !!!
Just a so called company playing as a logistics company !!!

In spring of 2024 I had a problem with delivery of a bed by Ontime. Because of this I received replacement one month later.
First, they marked on the status of delivery that is delivered and didn't contact to me in any moment. To the delivery status page Ontime attached a picture of the delivery paper simulating my signing with a drawing. It's impossible to contact to Ontime because on the phone replays recorded voice and they doesn't reply to emails. I complained about the situation to the shop.
3 days later Ontime delivered the package without any notification in advance. But was delivered 6 of 7 parts of the total order. A shop waited for a few in case Ontime find lost part. Then shop sent again the lost part. This delivery after arriving to local Ontime storage was sent to a different province and arrive back to my local Ontime storage in a week. This time Ontime called me before delivering missing part.

Two days ago with another delivery Ontime again marked as the package was delivered by them without delivering and without any notification. So, looks like again I have a very funny moment.
I never had anything like this with other delivery companies. In advance, I'll select shops that work with a different delivery company than Ontime!

I was scared after reading the reviews.
But everything went great. They kept me updated on a daily basis on my TV shipped from Amazon Spain to Portugal. They contacted me via Phone and Whatsapp on the day of the delivery 15 minutes before arrival so I was ready.
The driver was super friendly, and although the box arrived damaged, the TV was undamaged.
Thanks! Great service A+ experience

First they were a day late. When the product was supposed to arrive it didn't. When I had to write to them it was on Whatsapp and we had written there in advance, but they didn't read my messages. No service, poor customer service. I advise against using it.
Yesterday you were supposed to bring my fruit and vegetables. They didn't come! They didn't answer my messages on Whatsapp and still haven't. I haven't heard from them. I don't know if I'm getting the goods or if it's a scam and they take the money and keep the goods? I can't write to them directly and when I track the goods it says error. All in all, everything is uncertain and I can't recommend this company

The worst delivery company.
Their tracking number says that my delivery is in my city since 7 days ago and they do not even know where the product is…