Today Sept 4th I spoke with SHIVANI W because I was reading MY ACCT. I’m glad I did, I was reading it incorrectly and I had more value left than I had thought , immediate relief as I’m new to Labara... See more
Company replied
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See what reviewers are saying
B. Nitin provided excellent customer service when I called because my SIM was not working. He was patient, polite, professional and genuinely helpful throughout the call. He listened carefully, explai... See more
Company replied
I would like to sincerely appreciate Aman P. for his excellent support and assistance. I had been struggling with an unresolved query for a week, but Aman patiently followed up and helped me resol... See more
Company replied
Amazing customer service. They gave me a “welcome call” and asked if they can help with anything, which they did by cancelling an order I had placed by mistake. The customer care rep I spoke to is cal... See more
Company replied
Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
82K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Devansh made the experience very happy…
Devansh made the experience very happy and very quick resolution has been provided. Thanks
September 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Darshan is nice and have very…
Darshan is nice and have very cooperative approach. Appreciated his professional attitude.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Irtiza,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
STOP TO USE THIS UNSAFETY NETWORK !!!
they start to be rubbish and sell our information!!! you don’t have privacy, no safety, no nothing and i proof to them and them don’t recognise and they don’t care! they have too many customers and start to pss on you! just top up continuously if is possible! complete rubbish!
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Adrian,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to the email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Amazing customer service
Amazing customer service. They gave me a “welcome call” and asked if they can help with anything, which they did by cancelling an order I had placed by mistake. The customer care rep I spoke to is called Rahul, he was extremely easy to talk to and incredibly helpful. I would definitely recommend them, 5 stars to Rahul and Lebara!
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Ian,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Payment taken earlier every month?!
I’ve had a Lebara 30 day rolling contract in for a few months now it may be a trivial thing, but I’ve noticed every month they take the payment a day earlier every month an example if I TOP UP on the eighth of the month, they will take out the payment on the sixth or seventh?
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Nick,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to the email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Talked to customer service person and…
Talked to customer service person and could clearly understand everything he was saying to me. He was called Shahid Shaikh and was super helpful resolving my issue. For a cheap network the customer service was easy and stress free to deal with, unlike a lot of other major companies I have to call.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello John,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Aman P 👍
Aman. P provided excellent service regarding SIM card mismatch. His response was fast and to the point. Thank you.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Tensho,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I have NO words really
I have NO words really! It should be zero stars.DO NOT USE FOR THE SAKE OF YOUR SANITY. I wrote a review a very long time ago - here. BUT nothing has changed! The MOST APPALLING CUSTOMER SERVICE - ever! Emails are completely ignored, complaints ignored form months- now going back to May 26.Before that for over a year and a half I have been trying to obtain the refund they promised me. Also, I have been trying for ONE year to close my account - but NOTHING! I need the email address of somebody SENIOR -urgently so that my account is closed and the refund I was promised is sent to me. I have never known such incompetance and lack of respect for paying customers
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello J Johal,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. As you left your contact details when leaving the review, a member of my team will reach out to you ASAP.
John-Paul Patten
Business Operations Director
Pritesh Walunjkar helped me with all my…
Pritesh Walunjkar helped me with all my questions and requests. He even called me back to follow up on an issue I was having which I appreciate immensely.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Mashir,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I am a foreigner
I am a foreigner. So I cannot write english well and fast. Arbaz Sayyad did help me very carefully. and wait for a long time till I write and explain my problem. Thanks to him, I can solve my problems. Today is my third day and first Sunday in the UK. Because of him? her?, I can save my precious day.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I have had a very good experience with…
I have had a very good experience with Lebara Mobile. The service is reliable, the network works well, and the prices are reasonable. Customer service has also been helpful when I needed assistance. Overall, I’m happy with Lebara and would recommend it to others.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Sudhir,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I have had a wonderful experience so…
I have had a wonderful experience so far.
And the customer service gotten from Amisha Kazi was topnotch.
Thank you Lebara.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Eleazar,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Akib was very polite and helpful
Akib was very polite and helpful. Managed to sort the issue within minutes. Brilliant customer service over all. Keep it up.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Narender,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
It was great conversation with Nikita…
It was great conversation with Nikita Bawane today. She was polite, experienced in handling issues and helpful throughout.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Prabhjeet,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Nikita shewale was really helpful and…
Nikita shewale was really helpful and understanding
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Emma,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
It’s a great network.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Yumeko,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I had a shaky start with the new eSIM…
I had a shaky start with the new eSIM transfer from old phone to new phone, and had 3 separate calls to Lebara customer service but kept falling at the final hurdle to get it sorted, but finally a very patient guy called ‘Hairamb’ talked me through to the final stages of what needed to be done to get the phone up and running because I was a bit annoyed at the previous failures by that stage! . He took the time to go through all the stages and was very patient and helpful so I was grateful for the time he took to get me up and running.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Emma,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
It was detailed and the operator Nohomi…
It was detailed and the operator Nohomi Madri went through every detail about the plan and available benefits.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Ruchit,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Aman.P was very prompt and professional…
Aman.P was very prompt and professional dealing with my query.
Thank you 🙏🏻
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Natalie,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Amisha Kazi helped me a lot in getting…
Amisha Kazi helped me a lot in getting information
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Mammad,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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