Prices are better than others but the signal is pretty poor, if it wasn't for WiFi calling I wouldn't renew
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Review summary
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I have been with ID mobile nearly 3 years and I am been having great connection , however , lately in Aug 2026 I keep getting a lot of lagging issues when ever I used my mobile and calls are cut off... See more
overall Id mobile has been great unlimited data is truly unlimited and doesn't get throttled which is a massive plus. I always have good speeds and good reception. my only issue has been when Ive mess... See more
Good customer service, transparent rates and I don’t get bombarded with too many emails. The communications I do receive are packed with useful tips & advice. Favourable rates & deals on sim only.
Company details
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
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4.2
Great
71K reviews
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Bought a new mobile and contract with…
Bought a new mobile and contract with ID Mobile. The coverage in east Kent always shows as great on their map but I have significant difficulties accessing when out and about. There is terrible lagging and often no connection, whereas I had no difficulty with my previous provider O2. Promised by Curry’s this would be the best coverage, ID Mobile is very disappointing.
September 6, 2026
Unprompted review
Would give it 0 if i could
Would give it 0 if i could. Totally avoid this scam of a company. Paid for my esim which i never received. I then spent a hour and a half on a chat service being told that the account i paid for with my number wasnt in my name or email when i literally just paid for it and had all invoices and confirmations from them. Totally and utterly scam avoid at all costs utter joke of a company.
September 6, 2026
Unprompted review
I sent 2 referrals to my Mom and…
I sent 2 referrals to my Mom and Husband both went through the application and order completed for £6 a month Sim only both was cancelled saying they had failed internal security check this has never happened with any other companies and both have excellent credit history. Makes me think something underhand is going on they wouldn’t give me an explanation why
September 6, 2026
Unprompted review
Great price great service
Tarrif very competitive and extensive free roaming, very reliable
June 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from iD Mobile
Hi Nermin,
Thank you for your review.
We're very sorry to hear that you've been experiencing connectivity issues and difficulties making calls. We understand how important it is to have a reliable service, and we apologise for the inconvenience and frustration this has caused.
We'd like to help get this resolved for you. We recently tried to give you a call but weren't able to get through. We've also sent you an email and are currently waiting for your response so that we can investigate further and provide the support you need.
Thank you for your patience and understanding. We look forward to hearing from you and working with you to get this sorted.
Thanks,
Kwanele
The iD Mobile Team
Terrible AVOID
Terrible phone reception, terrible customer service. Been with them one month and already leaving. AVOID. Charged me for extra data without warning or consent when I should have had my new data allowance. Avoid them. I’m switching back to o2.
September 4, 2026
Unprompted review
Reply from iD Mobile
Hi Rachel,
Thank you for taking the time to leave your review. We're sorry to hear that your experience has not met your expectations, particularly regarding network coverage, customer service, and the charges applied to your account.
We appreciate how frustrating this must have been and understand your concerns about your data allowance and overall service experience.
We'd like the opportunity to look into this further and better understand what has happened. However, we're unable to identify your account from the information provided in your review. As a result, we've requested some additional information from you so that we can get in touch and investigate your concerns fully.
Once we receive the requested details, we'll be happy to review the matter and provide any assistance we can.
Regards,
Gemma M
The iD Mobile Social Media Team
the esim does not work
the esim does not work. I dont think it works with this phone. Now I have to go to Currys to get a physical sim. The chap at currys couldn get the esim to work either so I got a physical one He set it up via the chat help Why are they advocating the esim when it causes so much hassle?? In fairness to Idmobile they phoned me up later to apologise and credited 10 pounds to my account
September 5, 2026
Unprompted review
Reply from iD Mobile
Hi Alan,
Thank you for taking my call today.
We're sorry to hear about the difficulties you experienced getting your eSIM set up and the amount of time and effort it took to get everything working. We appreciate how frustrating this must have been, and we're pleased to hear that the issue was ultimately resolved with the help of the team at Currys.
As discussed during our call, I've sent you an email summarising our conversation.
If you have any further questions or concerns, please feel free to reply to the email and we'll be happy to help.
Regards,
Gemma M
The iD Mobile Social Media Team
Awful switchover
Awful switchover. Worked, then did not work. Then a complete outage for over 12 hours.
August 28, 2026
Reply from iD Mobile
Hi Wayne,
Thank you for your review.
We're very sorry to hear that your switch-over experience wasn't as smooth as it should have been. We understand how frustrating it must have been to have the service working, then stop, and subsequently experience an outage for an extended period. Please accept our sincere apologies for the inconvenience caused.
We'd like to reassure you that we're here to help and will do everything we can to get this resolved. We recently tried to give you a call but weren't able to get through. We've also sent you an email and are currently waiting for your response so that we can investigate further and assist you with your query.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Thanks,
Kwanele
The iD Mobile Team
Tech issues, unable to provide info and poor CS
ID mobile’s customer help was incredibly unhelpful, I found messages to be unhelpful and rude and he showed no real understanding of the issue. I generally only use about 4/5 GB of data this month, I’ve come away and it has said this has jumped to 995GB after being away a few days, this isn’t possible, I’ve been on a few websites and google maps, my suspicion is that with slow loading sites they are counting it thousands of times or something along those lines. I can see multiple reports of this online, having messaged I can already tell that the response when it eventually arrives in 48 hours will simply be something along the lines of “computer says no”
As a result I shall reduce my additional allowance cap to £0 as they cannot be trusted, I shall 100% move away at the end of this contract period which is thankfully quite soon. I’d recommend picking another provider
September 5, 2026
Unprompted review
Reply from iD Mobile
Hi Sara,
We're very sorry to read about your experience, and we sincerely apologise for the frustration you've experienced with both your data usage and the support you've received. We understand why seeing 995GB of data usage after only being away for a few days would be extremely concerning, particularly when your usual usage is around 4–5GB.
We also apologise that you felt the previous support you received was unhelpful or didn't properly address your concerns. This isn't the level of customer service we aim to provide.
While handsets can use data in the background through activities such as app updates, cloud synchronisation, automatic backups, system services, streaming and location-based services, we understand why such a significant increase would raise questions. Our systems record the data usage reported against the service, and slow-loading websites would not cause the same data to be counted thousands of times simply because a page takes longer to load.
We did try to contact you to discuss your concerns in more detail; however, unfortunately, we were unable to get through to you.
In the meantime, we'd recommend setting your Bill Cap to £0, as you've mentioned, to prevent any further out-of-plan charges. You can also check your handset's data usage settings to identify which apps or services are consuming the most data.
We've also sent you an email so that we can continue assisting you and investigate the unusually high data usage in more detail. Please reply to the email when you're able to, or contact us again through our social media platforms, and we'll be happy to look into this further.
We're sorry again for the frustration you've experienced and appreciate you giving us the opportunity to investigate your concerns properly.
Kind regards,
Owethu
The iD Mobile Team
Can only say that ID Mobile have been…
Can only say that ID Mobile have been easy to deal with and always given me a good service
March 4, 2026
Leeche was patient and very helpful
Leeche was patient and very helpful - despite my inability to upload the right infomation.
September 5, 2026
Unprompted review
I switched to iD from EE recently…
I switched to iD from EE recently because I needed a new phone and because iD prices are competitive.
Well… you get what you pay for - and Customer Service is practically non existent.
It’s impossible to speak with anyone which means frustrating time spent going round in circles with either a chat bot or, eventually, “chatting” online with a representative.
Three weeks into my contract and having spent multiple hours trying to resolve my issues I already have a complaint in progress and a service that is not fit for purpose.
And… if there is a way to email them I haven’t found it yet.
You get what you pay for. Poor coverage, poor customer support at low prices.
The Temu of mobile providers.
August 15, 2026
Unprompted review
Reply from iD Mobile
Hi Jaz,
We're very sorry to read about your experience, and we sincerely apolo
gise for the frustration, disappointment and inconvenience you've expe
rienced since joining iD Mobile. We completely understand how disappoi
nting it must be to have moved from EE expecting a reliable service, o
nly to experience coverage issues and spend so much time trying to get
the matter resolved.
We're also sorry that you've found it difficult to access the support
you need. We appreciate that a chat-based service can be frustrating w
hen you're trying to resolve a technical issue, particularly when you'
ve already spent several hours working through troubleshooting and hav
e an existing complaint.
We did try to contact you to discuss your concerns in more detail, but
unfortunately we reached your voicemail and weren't able to speak wit
h you directly.
In the meantime, we'd recommend trying the following troubleshooting s
teps:
- Restart your handset and allow a few minutes for it to reconnect to
the network.
- Turn Airplane Mode on for around 30 seconds, then switch it off.
- Set your handset to 4G/LTE only, as 4G can provide a more stable con
nection than 5G in some locations.
- Make sure your handset software is fully up to date.
- If you're using a physical SIM, switch your handset off, remove and
reinsert the SIM, then restart the device.
- If possible, test your SIM in another compatible, unlocked handset t
o establish whether the issue follows the SIM or is specific to your h
andset.
- Try your service in another nearby location, both indoors and outdoo
rs, to help establish whether the issue is specific to one area.
We've also sent you an email so we can continue assisting you and inve
stigate your concerns in more detail. Please reply to the email we've
sent with the location or postcode where you're experiencing the cover
age issue, along with any further information about the problems you'r
e experiencing.
This will allow us to review the details of your case and work with yo
u towards a resolution rather than asking you to start the process aga
in.
We're very sorry again that your experience so far hasn't met the stan
dard you expected, and we appreciate you giving us the opportunity to
investigate this further.
Kind regards,
Owethu
The iD Mobile Team
Reply from iD Mobile
Hi Bhanu,
We're very sorry to hear about the poor network coverage you've experienced, particularly in the city centre. We understand how frustrating it is when you're unable to rely on your mobile service where you need it.
We did try to contact you to discuss your concerns, but unfortunately we weren't able to get through.
In the meantime, we'd recommend trying the following troubleshooting steps:
- Restart your handset and allow a few minutes for it to reconnect to the network.
- Turn Airplane Mode on for around 30 seconds, then switch it off.
- Set your handset to 4G/LTE only, as this can provide a more stable connection than 5G in some locations.
- Make sure your handset software is fully up to date.
- If you're using a physical SIM, switch your handset off, remove and reinsert the SIM, then restart the device.
- If possible, test your SIM in another compatible, unlocked handset to establish whether the issue follows the SIM or is specific to your handset.
We've also sent you an email so we can investigate the coverage issue further. Please reply to the email with the location or postcode where you're experiencing the problem, along with any further details about whether the issue affects calls, texts, mobile data or all three.
We apologise again for the inconvenience and appreciate you giving us the opportunity to investigate this further.
Kind regards,
Owethu
The iD Mobile Team
Liyema helped me today
Liyema helped me today, and she was super polite, professional, and helpful. Thank you!
September 4, 2026
Unprompted review
Disappointing Dropouts & Data Issues
Hi All
I would just like to give my reasons as to why I only rated as 3 Stars....
Firstly difficulty in getting responses on queries
Secondly I had 2 accounts 1 for me and 1 for my then 78yr old Mum. She was constantly contacting me about not being able to ring out saying she had to pay extra for add on or her data was used up and she was never even at 20% any month!...massive coverage issues too, constantly dropping out saying no data out of range type messages / no connection it was pretty farcical really
September 4, 2026
Reply from iD Mobile
Hi GW,
Thank you for your review.
We're sorry to hear that your experience didn't fully meet your expectations, particularly regarding response times, the issues your mum experienced with her service, and the coverage concerns you've described. We understand how frustrating this must have been for both of you, and we sincerely apologise for the inconvenience caused.
We'd like the opportunity to look into these concerns further and ensure everything is addressed appropriately. We recently tried to give you a call but weren't able to get through. We've also sent you an email and are currently waiting for your response so we can assist you further with your query.
Thank you for your patience and understanding. We look forward to hearing from you and working towards a resolution.
Thanks,
Kwanele
The iD Mobile Team
Good signal
August 28, 2026
I haven’t had any problems with the…
I haven’t had any problems with the service so far. It’s been good value for the money
September 4, 2026
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