Hi Wayne,

Thank you for your review.

We're very sorry to hear that your switch-over experience wasn't as smooth as it should have been. We understand how frustrating it must have been to have the service working, then stop, and subsequently experience an outage for an extended period. Please accept our sincere apologies for the inconvenience caused.

We'd like to reassure you that we're here to help and will do everything we can to get this resolved. We recently tried to give you a call but weren't able to get through. We've also sent you an email and are currently waiting for your response so that we can investigate further and assist you with your query.

Thank you for your patience and understanding. We look forward to hearing from you soon.

Thanks,

Kwanele
The iD Mobile Team