Today Sept 4th I spoke with SHIVANI W because I was reading MY ACCT. I’m glad I did, I was reading it incorrectly and I had more value left than I had thought , immediate relief as I’m new to Labara... See more
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See what reviewers are saying
B. Nitin provided excellent customer service when I called because my SIM was not working. He was patient, polite, professional and genuinely helpful throughout the call. He listened carefully, explai... See more
Company replied
Amazing customer service. They gave me a “welcome call” and asked if they can help with anything, which they did by cancelling an order I had placed by mistake. The customer care rep I spoke to is cal... See more
Company replied
I would like to sincerely appreciate Aman P. for his excellent support and assistance. I had been struggling with an unresolved query for a week, but Aman patiently followed up and helped me resol... See more
Company replied
Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
82K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Customer service is excellent. I was assured by Neha S and she made addressed the query with perfection and also gave me clear instructions for future reference. Very professional and helpful.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Merin,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Good customer service
Really happy with Nitish S customer service, spoke clearly and was patient. Thanks for the support
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Seun,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello Aanika,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Helpful, polite online chat staff member
The online chat helper - Neha S - was helpful and polite.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Frances,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Contacted online chat due to my SIM…
Contacted online chat due to my SIM card not arriving.
The chat assistant (Santosh Kambel) was able to confirm it had been lost in transit and arranged for a new sim to be sent out & deactivate the other.
Hopefully this one arrives.
Cannot fault the customer service assistant in helping me quickly.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Amber-Rose,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Helpful With My Odd Request
Neah S was so helpful with my slightly odd request and made it so simple for a 60+ technophobe. That's why I choose Lebara.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Declan,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello Marius,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Prompt response
I was received very well and my problem was solved
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Have had a great experience with…
Have had a great experience with Lebara’s support. Good experience with Neha S. Than you.
September 6, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Rudolf,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Nice coustmer service provided by gk
Nice coustmer service provided by gk
September 4, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Tintoiya,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
B Nitin
B. Nitin provided excellent customer service when I called because my SIM was not working. He was patient, polite, professional and genuinely helpful throughout the call. He listened carefully, explained everything clearly and resolved my issue very quickly. I really appreciated the way he handled the situation and the care he showed. Excellent service.
September 5, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Ali,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Nikita understood the problem and…
Nikita understood the problem and quickly resolved the issue during the phone conversation. Previously I was in a chat for an hour and it was a waste of time I was being asked to reset my phone and change network settings - when the problem was with Lebara not my phone.
September 5, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Verry good,1000% profecional
September 5, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Plan cancelled with absolutely no…
Plan cancelled with absolutely no attempt to contact me to ask why payment failed. If they had the decency/common sense to contact, I could have told them that card had new number.
Dreadful customer service.
September 1, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to the email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
I would like to sincerely appreciate…
I would like to sincerely appreciate Aman P. for his excellent support and assistance. I had been struggling with an unresolved query for a week, but Aman patiently followed up and helped me resolve the issue. Thanks to his guidance, I am now able to use my mobile as usual.
I truly appreciate the effort, patience, and helpfulness Aman showed throughout the process. Thank you so much, Aman P., for your excellent customer service and support!
September 5, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I would like to thank Abhishek Benjamin…
I would like to thank Abhishek Benjamin he's very polite and very helpful . I was very happy he could help in time . Have a beautiful day brother Abhishek
September 5, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
It was a very nice service offered by…
It was a very nice service offered by Nohomi Madri
September 5, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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