Chris Hopton

An A4 envelope with two posters was just left on the doorstep covered with grease marks and a 2” tear through the envelope and both posters it contained. The envelope stated “Do not bend” but failed to say “Don’t tear or smear with grease” which EVRI drivers clearly need to be explicitly told.

Fast and effective service. Great prices too.

DPD continues to outperform other carriers with its speed, efficiency and reliability. Another lightning fast delivery from a courteous courier.

In Oct 2025 I bought some Zionic NXT waterproof hiking boots which have been superb. When I saw some Zionic NXT WP multisport shoes for sale from Alpinetrek I didn't hesitate to buy them. However, my experience of wearing these shoes in rain on street pavements and asphalt was shockingly bad: the shoes slipped and lost their grip every time I lifted my heel. They would be unsafe to use in the hills. I contacted Keen (via Alpinetrek) expecting them to be concerned and willing to offer me a refund. Not a bit of it! My complaint was rejected; there are no manufacturing or material defects (they've not seen the actual shoes which are still in my possession!) No other customer has complained so I am clearly mistaken in my experience of wearing the shoes in wet conditions! I never expected to be gaslighted by my former favourite shoe manufacturer. My questions about whether the formulation of the sole had been changed, between the two models of the Zionic shoes I have, went unanswered and unacknowledged. Keen has reached a conclusion about the grippiness of these shoes without ever inspecting the actual shoes that have proved to be unreliable and unsafe. I shall never buy another pair of Keen footwear ever again, given this non-existent, shambolic customer support.

Very competitive pricing and lightning fast delivery made this a highly satisfactory shopping experience.

Most crucially, Hardloop actually had stock of the item I wanted which was great. The price was quite competitive and they chose a very reliable delivery service to ensure a prompt delivery.

Bought four pairs of bamboo pyjama bottoms and cannot believe how comfortable they are and how they have transformed my sleeping experience.

I really wish I had discovered Boody’s products years ago rather than having to endure M&S’s very uncomfortable cotton pyjamas.

I was surprised how heavy the pyjamas were when I unpacked them but they feel amazing to wear and I am so delighted that they stay put and don’t ride up.

Delivery was super fast too. I ordered them on Sunday and they were waiting for me in the porch on Tuesday.

I shall be exploring more of their bamboo clothing after having such a positive experience.

The company is in denial about the serious issues I raised. As requested, I emailed them with detailed screenshots showing the problem but got a bland and complacent response from Alana: I was the problem since I had failed to complete the update task by following through to request new quotations. I had actually done this. After reading her email I went through the whole process from start to finish, entering my speed conviction details and requesting new quotations. Despite doing this, revisiting the site minutes later showed yet again that the site stated “none” for convictions in the last five years. I relayed this information to Alana who sent back a facile response that revealed that she had failed to read my latest email carefully. I will never trust comparethemarket.com ever again.

The price for the item was very competitive. Delivery was lightning fast. The drill was very safely and securely packaged. Your website was clear and easy to navigate, and the checkout process was simple and stress-free.

Got 3 points for speeding in January so entered the details and fine on the site only for it to fail to retain any details of the speeding offence. Logged back in to see it state I had no offences in the last 5 years so once again updated my record. Failing to reveal important information can invalidate any insurance I am offered, so this glitch by Comparethemarket is really serious. I cannot trust this site ever again.

Processed the order really fast and chased up DPD when the parcel was sent to the wrong depot by DPD.

The person I spoke to in the Southampton office listened very attentively and was extremely helpful.

DPD are so reliable. Their app provides precise and accurate information. Their delivery times are spot-on.

Their personnel are always polite, positive and professional. Really wish all online vendors used them rather than vastly inferior alternative options.

Really impressed how efficient using their chat facility was for arranging a new and cheaper SIM contract. After a nightmare experience using their phoneline help in a noisy Indian call centre, chatting online was a total breeze. The person responding to me took the time to read and comprehend fully what I was requesting. I wasn't asked banal and pointless questions. It was a focused and purposeful chat which achieved the goal of my setting up a new SIM contract quite painlessly.

Rang through to customer services only to encounter the noisiest and most imcomprehensible call centre in India that I have ever experienced. The operator's voice was drowned out by male and female colleagues near her. Though she repeated herself several times I had to terminate the phonecall because it was impossible to comprehend what she was saying or what she was asking.
I have never experienced such a barrage of voices and can't imagine how badly set up this call centre must be.Will need to look for assistance elsewhere.

Nobody rang the doorbell to alert us to the delivery. Despite the fact that it was sleeting heavily, the delivery driver left the package outside the porch, exposed to the elements. It would have taken literally one step more to place it safely in the porch! The photo purporting to show its secure delivery clearly revealed that the photo was taken of the package in the back of the delivery van, not in our porch! There should have been two items delivered; we received only one. Evri must pay very poorly to merit such shoddy and indifferent service from its employees.

I watched the awesome Bosch series on Prime Video years ago and decided to re-watch it today. However, the experience is so awful I am giving up. Trivial and intrusive ads pop up at the most inopportune moments, ruining the atmosphere of a serious and well-constructed series. Watching these inane ads is so pointless: I hate the interruptions and would never buy any of the products these ads promote that I am being forced to endure. It's such a frustrating and alienating experience I am giving up watching Bosch, and will just have to rely on fond memories from my first viewing, at a time when Amazon seemed to value its customers.

Very competitively priced items; easy to navigate website and checkout; lightning fast delivery the following day. So, great service all round.

Great price for the shoes and fast delivery. The website was quick and easy to use too.

Quick and easy to order on the Toolstation app and then wait only a few minutes to pick up the order from the helpful shop staff.

I have, ironically, an excellent credit rating with them but the evidence on which it is based is sooo flimsy. (1) I have paid the same water company for decades (though they tell me it's just 18 years) and (2) I pay off my credit card every month without fail. When I check my details I find that they never have the accurate balances for my various current accounts, even with the bank that provides me with access to Transunion. They show no interest in knowing what financial assets I may have, instead they encourage me to seek a greater credit card allowance, which I do not need. They are as woefully ignorant as were the credit rating companies that vouched for companies before the 2008 crash.