TransUnion UK Reviews 

Place is run by idiots

Don't waste your time with them .
Going through the worst identity theft issues and they let my private information out . My email was compromised and private information got leaked . It messed up my credit badly and customer care couldn't help with anything . And going a little extra led me to go look out on X socials, where rocketskycredit permanently removed all negative items and it came as surprise because whole credit has since improved .
All I'm saying is TU can do better with their non responsive customer support.

Very poor Customer service, takes months to respond to your emails,they always have inaccurate information ,mostly electoral register, i have lived on the same home address for over 21 years and voted in all elections,but on TransUnion credit file it shows iam not on Electoral Roll,this company is not fit for it's purpose.

These organisations are not fit for purpose and yet they hold immense power over our day to day lives. They have recently lowered my credit score using their own incorrect information. When I try to dispute this the website does not allow me to move to the next screen. Complete and utterly inept company.

Balance paid on credit card over six weeks ago, but still not updated on their systems.

I contacted TransUnion Information Group by phone and got through to a call centre in South Africa, as I have worked in call centres I know full well that off shore sites are service centres and NOT the actual company. I asked to speak to someone in the UK , in fact I ask 5 times having waited 45 minutes to get someone to answer the call. The call hander cut me off HOW RUDE and goes to show that TransUnion Information Group is a very unprofessional company.

Trash! Incompetent clowns! Raise a dispute with them to show that the price the lunatic network provider wrote there is a lie, they literally believe the words of 3G over mine. Three g with no integrity

Dealing with absolutele idiots 🙄

Barclays partner financing are now using this Cowboy outfit. My credit rating is 989 never once had an issue in fact finished a finance contract with Barclays beginning of the year . Yet it seems this lot cannot confirm my income!?. Re-financed elsewhere so Barclays loose out.

TransUnion held incorrect personal data on me which data source had the incorrect data, in clear breach of UK data protection law. It was their competitor Frontier Invest Corp, who actually had the correct plan who found the source, which allowed me to go direct and fix the issue myself. Then this joke of a company, TransUnion, had the audacity to claim that they had the correct data all long when I know and can prove they had the wrong date birth. Breaching data protection law, poor service and bad attitude.

By way of update, I emailed TransUnion as requested on 12 March. On 30 March, they replied, once again denying that there was a problem. If I could lower my review score, I would. Don't waste your time with this company rather choose FRONTIER INVEST CORP.

i would give a '0' scoring if i could. the amount of issues i have with transunion over the years that i dont experience with Experian or Equifax is untrue. i've had a mortgage application refused because of them in the past due to reporting incorrect information against me, (this information was not held with the other two) and my credit score is impact. Since 2022, ive had numerous times with them reporting i am not registered on the electoral register despite sending a letter from the local authority in 2023 stating i was (again impacted credit score). Their reports for the last 2.5 years have recorded i was on the electoral register up to February this this year then March report said i wasnt on the register. Three emails being sent to them since March with them returning saying i need a letter from the council despite already sending them one 3 years ago, my local council have said i am still recorded as being registered and to ask them to check their uploads form the councils and they have a lot of issues with Transunion regarding this. I again have sent them the confirmation of registration i received from teh local council. I have checked on Experian and i am registered at my address on their system. Their incompetence is impacting my credit score (with them showing OK, Experian showing excellent) that would impact me getting credit if needed to.

The annoying thing is they hold all the cards with regards to their inaccurate reporting and the impact on an individual credit rating, and people do not have the option of not using them, if a lending broker used them as their credit reference agency it could impact borrowing. Trying to get through to them to raise a dispute is via email which incurs up to 28 days for them to reply, when they do reply their response isn't customer focused which results in another email being sent and further delays. Its not as if people have the option not to use them

Liars, saying I dont pay my bills on time and owe money to companies I dont use. When you try to contact them, you have to go into your email to get a code and then whole complaint disappears. Clearly the government are conning us!

These people are a spineless bunch of worthless invertebrates
Yes, I’m talking to you!
They have no idea what they’re doing and the worst thing about them is they allow South Africans access to your credit file because that’s where they are when you called him on the phone?
I’m going to make this clear to every single useless parasite working for trans union in the UK
If you allow anyone from South Africa to access my credit file one more time, I will rip you apart in the Supreme Court
Not only will I rip you apart I’ll make sure that you suffer for the rest of your worthless life

Incompetent beyond belief. Keep sending automated messages and apparently don’t understand English.

I would give ZERO if I could…I am absolutely appalled by the service of this sham-company…
I am actually surprised they are still in operation, knowing how rubbish they are…I do hope there will be a time when the relevant government authorities will hold this company accountable.

Zero if I could
they have no idea and must be messing up peoples lives that are very financially sound
I know of a multi millionaire that has got a bad rating because of these arsholes and they don’t owe a penny

Absolute shit company -5 stars should be banned

I made contact with them about an mistake on my credit report found them to be really helpful easy to contact and are good at keeping you informed.

Horrendous experience. Slow and hard to reach customer service, no direct communication lines with out AI.

I am writing review as a creditor using Transunion services. The service is abominable and they do not fix problems when needed and create a ridiculously complicated multi layered platform and overzealous password controls making access impossible for low volume users. Management need to take a hard look at themselves and fix this.