Equifax Reviews 

After having unnecessary collection from auto loan lenders in my report, that's when i knew not use them again because I called and called but they couldn't resolve the situation at the time . This affected my credit until I got a hold of other better credit professionals on X , socials, and rocketskycredit really did the necessary and effective work , surprisingly removed all negative items permanently which impacted my credit positively .

Pretty bad when you want to dispute two things on your credit report and can't because these crooked people take 47 points from you and don't put them back if you prove it is wrong I think the government should start fines for when they report wrong things on your credit!!!!

I have provided documentation multiple times to correct my address. They are thoroughly incompetent and incapable of reading the documents to make the correction.

Such a terrible experience. It would be better if they improve in general data security. You need to tell me how my data got exposed to identity theft fraud issues which dented my report. This led me to go on X socials to see rocketskycredit being mentioned . It was so surprising when they got my auto loans cleared and permanently removed all my inquiries. All I'm saying is that equifax can do alot better because there are other credit professionals who would get the job done efficiently. So I wouldn't fully rely on them.

They lock you out of your account, then give you a number to call. You call in and it's a completely terrible menu system. It doesn't work. How am I supposed to log in? Lowest TrustPilot reviews I've ever seen... 1.1 stars... makes sense.

No good, stay away!

No option for zero stars — AVOID EQUIFAX

Sadly, there’s no option for zero stars or a warning sign telling people to NEVER use Equifax.

I subscribed simply to compare my credit score and cancelled the subscription on the very same day. One month later, Equifax still took £14.95 from my account.

Customer service promised a refund plus a pathetic £1.20 compensation. Ten days later, they claimed the payment had “bounced back.” Barclays confirmed that no refund attempt from Equifax was ever received. Within minutes of making that claim, Equifax emailed me to say they had closed my case.

All of this over £16.15 — money they owe me.

The behaviour has been disgusting: taking money after cancellation, making questionable claims about a failed refund, and then closing the case without resolving anything. This is not professional customer service; it is sheer incompetence and contempt for the customer.

If Equifax cannot manage a basic refund honestly and correctly, why should anyone trust them with sensitive financial and credit information?

I have now made an official complaint to Trading Standards. Avoid this company completely.
( Case reference: 260811-6552625)

I spent OVER AN HOUR of AI maze phone calls where the AI bot only received about 1/3 of my responses accurately and would hang up on me every ten minutes or so. NEVER reached a human on this call!

I have no idea how the AI Bot could understand my typing 1 on a question but the VERY NEXT question that same 'typing 1' would receive a "I didn't get your response." Both typing via phone keypad OR voice entry would error every 3rd time or so. Beyond maddening.

Would actually hang up on me eventually stating "I didn't get your response, please go to website." The site not letting me log in is what brought me to the phone voice maze in the first place. Worst experience ever.

The other two credit sites made unfreezing easy. Equifax, ya'll okay over there?! Please, take a nap then just start the company over.

Unable to access account after a year or so - phone customer service says it resets your password and it never does. Unauthorized upgrades to "Equifax complete," which I can't even log in to. Only choice is to call to cancel because there's no way of logging in.

My husband passed away suddenly and in closing my husband’s account they were professional and addressed the need to know aspects of closing his account. Experian was a nightmare to deal with and not so with Equifax

Equifax used to be very prestigious with credit report scores, but now, they have become and are ALWAYS COMPLETE SCAMMERS!!
They prioritize dropping your score more than any other credit agency, and will steal money they lie and hide for years for forced ‘notifications’, and won’t refund you at all!
It’s THE MOST TERRIBLE AND INSANE CREDIT REPORT AGENCY THAT SHOULD NO LONGER BE ALLOWED LEGALLY IN EXISTENCE WHATSOEVER.

Disgusting company. They allow company's to have your information and then hide it from you! And they add false information about you to your report. This company should have their license pulled

I complained to this company a few weeks ago and the complaint as still not been dealt with cause they just pass and pass the buck between each other get this sorted asap I am now going to escalate it if nothing is sorted in next few days thank you

First of all, EVERY BAD REVIEW ON THIS DISGRACEFUL CREDIT AGENCY IS EXTREMELY TRUE TRUE!!! They need to be sued up and down, straight up close down the entire agency. Over a month of dealing with this agency to straighten out my file correctly and still it has not been done!!! My name is so butchered incorrectly and wrong addresses even AFTER I PROVIDED VERBALLY AND WRITTEN PROOF OF WHO I AM ALL THE NECESSARY INFORMATION THATS NEEDED!
This is affecting my living and mortgage lender. They still give me the run around, the customer service agents and Managers that I I spoken to. No English speaking people and from the sounds of it everyone is a robot. Complain complain complain keep complaining on this Equifax so called Credit agency.

Would not remove disputed account made fraudulently on my credit.

0 stars is still overrated

zero help

stupid ai slop

im suing equifax

I called Equifax Customer Service with a request.
The AI was slow, repetitive, and didn't understand the SS# when I reluctantly gave it (2nd call) and didn't help at all. I didn't get any "customer service".
It's such a waste of time, and I'd give it zero stars if I could.

It's impressive how poorly they handle customer service, complaints, etc. We've had support tickets out for over 4 months, with an issue that impacts an employee's day to day work with very little communication or care for resolution. You're lucky to even get a response from the rep that handles your company. They do not have any urgency or care for resolving issues in any timely manner. Quarterly business reviews are just us asking updates on tickets with "let me get back to you" then they never get back to us.

I couldn't access my report so had to call in and confirm information. The rep made me submit a bunch of identification verification. It took forever. I signed paperwork.

Now 4 days later the problem and same error code remains. I call and deal with their horrible automated system... finally get a person and he says I have to submit all my ids again because the rep didn't do anything.

It makes me feel uncomfortable that strangers keep asking me for my social security card, ID, and signature...

So now, I can't access or do anything with my account. I can't wait until this entire system disappears.

Terrible company. Refusing to acknowledge incorrect information on my report. Repeatedly closing cases after copy-pasted and irrelevant responses. Possible that it's all just AI generated to be honest.
I would recommend not wasting your time and just beg the company mentioned on your report to deal with it.