ZOE Reviews 

Help from Sam enabled me to track down my account. He was great!

Excellent product and amazing customer service! Highly recommend Zoe.

Quick, friendly and did the job.

Great experience again - Thank you!

Dani was very attentive and made sure there was a solution to my problem :)

Prompt response and very clear information and response. Friendly, too!

Emily explained re the lid and has replaced the spiled goods however i find the lid is very slack and i find this very awkward to grab the tin round the middle of the tin so have have put the ZOE 30 in a different container Thank you

I had an issue with a renewal that I wasn’t expecting. Sam took ownership and resolved. Great service,

Enjoy the Zoe product - Daily30+ but have had great difficulty managing my order account. Zoe staff have not been able to resolve this so Im cancelling my subscription.
In a last minute effort I managed to access my account. I rearranged my order delivery date, and this action has been acknowledged by the Zoe team. Pleased to rectify matters, as my wife and I really do enjoy our Daily 30+

Mike was able to get to the root of the problem and explained it very clearly. He also issued the refund I requested. Thank you for the excellent customer service.

After an initial blip with the automated system on their website, they were truly outstanding in both the promptness and willingness to find a speedy and positive solution. Communication has been excellent, follow through and indeed follow up, as in checking delivery arrived, all is well, all exceptional and gives me the confidence to subscribe to this company and its fabulous products.

Very disappointed with returns policy and customer service. I unintentionally subscribed to Zoe Daily30 after receiving an initial trial pack so was surprised to see that I was then charged £133 approx 3 months later. I immediately contacted customer services and asked if I could return the subscription parcel when it arrived as I did not want the product. I said that I had not intended to subscribe and would not open the sealed parcel and I was happy to pay the cost of returning it to them unopened. Initially the AI agent, Fin, said he would help me with this return and I provided the relevant details. However he then referred me to Emma, a human, and it would seem that the sale is considered final and there is no option to return the unopened goods. Emma went to great lengths to explain that I had signed up to a subscription etc etc. and there was no way I was getting my money back. How disappointing and what a con these trial offers that lead to subscriptions are. If Zoe really cared about its customers they would have allowed me to return this parcel which is now sitting unopened in my house. £133 is a lot of money to throw away - BEWARE!

Zoe is awesome!
Regarding customer service, Muslima and Sam were very responsive, friendly and professional!

My message was quickly forwarded to a real person who got back to me within the hour. I am impressed by the quick resolution to my problem and look forward to receiving my replacement order soon. Mike had done his research and was very polite and helpful. I didn’t feel as though I was being fobbed off, which makes all the difference. Thank you

Fantastic insights, gentle steering towards healthier options. Early days for me but I am delighted at the intuitive eating guidance. Customer service very responsive and helpful. Recommended to anyone done with restrictive diets; this is a step towards life long mindful health.

A simple problem solving reply to a question. Very efficient

I have been incorporating Zoe30+ into my daily diet for 10 months now. I was introduced to it when staying with a friend who made a ritual of her breakfast bowl, adding 30+ to kefir, berries, nuts and a drizzle of organic honey. I ordered my first pouch and started doing the same. I now have a subscription. I love the taste ( part savoury, part fruity, part crunch) and now look forward to “ mixing it up” with different fruits and ingredients. If I fancy avocado and egg toast for a change it goes on that! My indigestion and acid reflux is a thing of the past. I have referred 3 friends so far and earned £60 in rewards ( and treated myself to the new Zoe snack bars, although my desire to snack at all is much reduced) The friends are all delighted that they can ditch their “ starvation” diets. It’s not about less on your plate it’s about more variety !
Oh.. and I have lost 7 pounds in weight without even trying 🤗

I had a question about part of the app that I hadn't used, and received a very speedy answer with simple yet comprehensive instructions. Then I discovered how amazing this feature is! 😊

Subscription scam!

To start with if you want to get a spoon on your eggs you will be eating seeds with eggs not the other way round! It is a big portion you are recommended to sprinkle on your food.
I never really grown fond of it even though I’m not a fussy eater. Never really noticed any improvement in my health either.
I’d compare to birds food!

Secondly, after signing up for a subscription I have been sent an email reminding me it was due for its second delivery I have skipped or amended the later date due to above points.

Two days ago I received a credit card notification saying transaction has been refused due to insufficient founds, unfortunately there was another backup card via Klarna which had founds in it and I was charged £133 pounds that I completely forgot about! Tried to refuse at delivery which I was told I couldn’t do. Then contacted company trying to return unopened box, which again I was told I could t do due to terms and conditions of subscription. They have put me in debt which I will be struggling to pay off with a product that I don’t have any attention to use!

Be aware! They have not sent me any reminders about upcoming delivery to give me a chance to cancel, which I find ridiculous. Not experienced anything like this before. Very disappointed after reading books and following profesor Spector. Money making business not health concerned at all!

Wish I was wiser and cancelled to start with. I just dot. See how can you not rerun the parcel that have not been even opened. SCAM

Just to update on the reply from ZOE I have looked into the consumer regulations which you keep throwing at me and there is nothing stopping you from accepting this return. This is to protect companies you but doesn’t state you cannot accept a return. Since I contacted you the day after delivery with unopened box, sounds very unreasonable to me why you wouldn’t. From my research most retailers would accept such a return. You clearly are struggling with sales to put people into a trap like this. And conditions are not clearly explained! Not the first review from what I can see about your subscription.