Noom Reviews 

66,932
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,579 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the engaging daily lessons, comprehensive nutritional guidance, and supportive coaching that make building long-lasting healthy habits feel straightforward and empowering. People also genuinely enjoy using the intuitive mobile application to easily track food intake, log daily activities, and consistently monitor their overall wellness progress. Some reviewers were not happy with customer support, mentioning that package deliveries experienced significant delays and their support messages went completely unanswered. A few other consumers additionally felt that obtaining necessary assistance regarding membership fees or medication shipping was quite frustrating and a complete waste of time.

What people talk about most

User experience

Users describe positive interactions with user experience, finding the app mostly user-friendly and easy to... See more

Product

Reviewers highlight positive aspects of product, noting that it offers a comprehensive and effective approach... See more

Application

People report positive experiences with app, finding it helpful and easy to navigate for tracking progress.... See more

Customer service

Clients share positive opinions on customer service, highlighting timely responses and helpful support staff.... See more

Staff

Customers consistently note positive experiences with staff, praising timely responses, great professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Noom has an excellent program for weight loss goals. After a detailed assessment, they recommend the best program for you and a physician makes a decision on letting you enroll pretty quick. The meds... See more

Company replied

Rated 5 out of 5 stars

“Noom works flawlessly, but you have to be willing to do your part. Follow the program, be completely honest about your choices and contributions, and make a conscious effort to use it every single da... See more

Company replied

Rated 5 out of 5 stars

I’m still at the beginning of my Noom journey, but I’m already so impressed. The microdosing option is what made me choose Noom because it allowed me to start low and ease into the medication in a... See more

Company replied

Rated 5 out of 5 stars

Noom has given me a solid course of action for weight loss that stands the test of time. I can track everything easily and maintain all of the weight I’ve lost. I definitely recommend this to everyone... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Online Pharmacy
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. Weight Loss Service

Written by the company

We’re a consumer-led digital health company that helps people live healthier, happier lives. Through a combination of psychology, technology, medication and human coaching, our platform has helped millions of our users meet their personal health and wellness goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

67K reviews

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No recent history of asking for reviews

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4.5

All reviews

(66,932)

2,395 reviews in the last 12 months

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Rated 5 out of 5 stars

Noom weight worked for me but I had to stop for health reasons

Noom weight worked for me but I gained back the 40 pounds I lost. Not Noom’s fault. When GLP1s became available tried Noom Med and was very satisfied with that program and the medication. I lost 40 pounds (again). The app is intuitive and helpful. The only reason I stopped was to start chemotherapy.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Educational and supportive

The education of how to eat a low calorie density diet that is high in protein is very helpful. The overall tone of the app is supportive and acknowledges that there are ups and downs along the journey.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Support

I ran into a technical problem (my fault) and I reached out and got an actual human being on the phone that helped me in a quick and professional manner. Asking my Dr. questions through chat was answered in a quick and professional manner. So far, so good.

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

Actually the biggest scam I’ve…

Actually the biggest scam I’ve encountered in a while. I answered some questions and tried to get information on a glp-1. When I received 6 messages immediately upon hitting submit and instructions to get lab work done, I changed my mind and canceled. They make you contact customer support to cancel where I was told 60 times that the medical team already approved my prescription so I could only receive a partial refund. This all happened in the span of an hour! I don’t want the prescription. I don’t even know where to pick it up. So all I got for the $60 they won’t give back to me is a waste of time and elevated blood pressure. I cannot believe how they are trying to take advantage of people!

September 4, 2026
Unprompted review
Noom logo

Reply from Noom

We appreciate you taking the time to share your experience, Kristin! We have requested some additional information to help us find your account. When you have a moment please respond to that request and our support team would love to look into this for you!

Rated 5 out of 5 stars

Perfect APP for weight loss

Perfect APP for weight loss. Very private if you want it to be, with lessons and tips daily. Someone can even give you tips and tricks on meals! and recipes too!. Noom has it covered with healthy tools for your personal journey and they help to create healthy habits tailored for just you! Worth every penny spent.

August 29, 2026
Unprompted review
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Reply from Noom

What a wonderful review, Terri! We love that you’re enjoying the daily lessons, meal guidance, recipes, and personalized tools. It’s great to hear Noom has been such a valuable fit for your journey!

Rated 5 out of 5 stars

I love them

I love them. They have a lot of lessons that you can learn from, begin new habits and breaking old habits. I like the psychological part of it because I feel great after 2 weeks. I haven't lost any weight but I feel great. the login in the meals it's absolutely right on they got almost every kind of food in there from different makers and stuff

September 3, 2026
Unprompted review
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Reply from Noom

We are so happy you're enjoying the science and psychology behind Noom, Trina! Keep up the amazing work!

Rated 5 out of 5 stars

I am using the Noom micro dose program…

I am using the Noom micro dose program to improve some health markers that are tied to weight. I only have 5 pounds to lose, so having the app support to track my food in detail helps me see some patterns I can easily control to eat more good food and fine tune the snacks and fats to make slight changes to my diet. I am not done yet, but I am seeing results that suggest U am on the right track.

September 4, 2026
Unprompted review
Noom logo

Reply from Noom

We love to hear that you're finding success with the program, Sue! Keep up the great work!

Rated 5 out of 5 stars

Reliable and enlightening

Reliable, easy to use and helped me to learn a lot about what a balanced nutritious diet looks like.

September 4, 2026
Unprompted review
Noom logo

Reply from Noom

We love to hear that you’re learning so much from Noom, Paul! Thanks for letting us help you find your healthy balance!

Rated 5 out of 5 stars

A great support system

A great support system. I loved that coaches were available to hear my concerns and give me advice

August 28, 2026
Unprompted review
Noom logo

Reply from Noom

Feeling heard can make such a difference, Amy! We’re so glad your coaches were there to listen, offer guidance, and help you feel supported throughout your journey.

Rated 5 out of 5 stars

I really liked the Noom app

I really liked the Noom app, it tracks food, exercise, calorie intake, and gives a lot of good insight on healthy eating and nutrition. I’ve used other apps for weight loss and this is my favorite. I used it for +4 years. Lost 40 pounds and have maintained that weight for the past 3 years. The support staff are amazing and very responsive.

September 3, 2026
Unprompted review
Noom logo

Reply from Noom

What an incredible long-term success, Davis! Losing 40 pounds and maintaining that progress for three years is something to celebrate. We’re honored Noom has remained your favorite over the years!

Rated 1 out of 5 stars

I’m very quickly realised that this was…

I’m very quickly realised that this was not going to work for me. I emailed them to cancel the subscription within a few days of starting. This was on the 19th of August it is the 2nd of September and yesterday they took premium subscription out of my account. I still haven’t been able to contact them as the support email is not being manned. Do not use this subscription. They’re a con if I could, I would give no stars.

August 19, 2026
Unprompted review
Noom logo

Reply from Noom

Thank you for reaching out and sharing your experience, Sue. We have requested some additional information to help us find your account. When you have a moment please respond to that request and our support team would love to make this right!

Rated 5 out of 5 stars

They were understanding

They were understanding, affordable, easy to use and easy to ask questions

August 28, 2026
Unprompted review
Noom logo

Reply from Noom

We’re so glad you’ve felt understood and supported, Helen! It’s great to hear the program has also been affordable, accessible, and easy to navigate.

Rated 5 out of 5 stars

Easy to use

Easy to use, provides great motivation to work toward all your wellness goals, not just weight!

September 3, 2026
Unprompted review
Noom logo

Reply from Noom

We love that you’re looking beyond the scale, Harriet! Here’s to staying motivated and making progress across all your wellness goals.

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