Pharmacy2U Ltd Reviews 

1,012,433
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 113,500 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and reliable delivery. Many appreciate the convenience of receiving medication at home, avoiding pharmacy queues and ensuring timely access. The user experience is often described as efficient, with helpful reminders and clear tracking updates making the process smooth. However, some people mentioned experiencing issues with delivery, including orders not arriving or being significantly delayed. A few customers also noted instances of packages going missing, leading to concerns about receiving essential medication on time and the need for better replacement processes.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising its efficiency and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and reliable delivery... See more

Order

Reviewers highlight positive aspects of order, praising the ease and simplicity of the ordering process, with... See more

User experience

People report positive experiences with user experience, consistently finding the service reliable, easy to... See more

Product

Consumers find the product experience to be ambiguous, with some praising its convenience and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Pharmacy 2U for some time now and never had any problems whatsoever, great service. In fact my GP changed one item on my list once and the new item arrived just a couple of days later,... See more

Rated 5 out of 5 stars

much better and more reliable than going through the pharmacy, as they always messed up orders and left me without medication constantly. less waiting time too, it took 7 days before now 3 days and it... See more

Rated 5 out of 5 stars

This is the way forward. Last year I forgot to order vital medication and ran out. This will not happen with pharmacy2U, they send reminders and regular updates. Plus no hassle waiting to phone the... See more

Rated 5 out of 5 stars

Very easy to reorder repeat prescriptions. I can reorder with one click all medications that are listed, and can add items to the list as necessary. Kept well informed as the order goes throug... See more


Company details

  1. Pharmacy

About Pharmacy2U Ltd

Written by the company

Pharmacy2U

Established in 1999, Pharmacy2U is the UK’s largest NHS contracted pharmacy. Regulated by the General Pharmaceutical Council, Pharmacy2U provides a repeat prescription service trusted by tens of thousands of patients and an Online Doctor service run by UK-based doctors.

NHS Repeat Prescriptions

Pharmacy2U's NHS repeat prescription service means all your repeat prescriptions can now be arranged hassle-free and delivered direct to your door. The service is becoming more widely available as GP’s across England go live with electronic prescriptions. If your GP is one of the many to support electronic prescriptions, you can easily register with Pharmacy2U, who will then receive your script digitally. With Pharmacy2U you can order online, by phone or using a mobile app, and then have prescribed medication delivered for free to any UK address. They will even remind you when your next prescription is due, so there’s no need to worry. It's quick and easy to register with Pharmacy2U’s hassle-free repeat prescription service at https://www.pharmacy2u.co.uk/prescriptions/electronic-prescription-service-nhs

Online Doctor

Pharmacy2U’s Online Doctor service enables a convenient and confidential approach to providing medical consultations, tests and prescriptions to treat your condition, without having to visit your GP. The service is regulated by the Care Quality Commission and all the doctors are GMC-registered.

Patients can choose to receive updates via SMS or email, in addition to various delivery options including next working day delivery. There are also a range of secure credit or debit card payment options and PayPal to choose from.

Online GP Consultations in 3 straightforward steps at https://www.pharmacy2u.co.uk/onlinedoctor

Introducing Chemist Direct

Your non-prescription needs can now be looked after by Pharmacy2U’s sister company, Chemist Direct. They can offer you a wide range of over-the-counter medicines, as well as toiletries, fragrances, skincare products and much more.

Pharmacy2U Details

Written by the company

Over 98% same day dispatch

Unparalleled service levels with free UK delivery

Not happy? - Return your order within 28 days for a no quibble refund including delivery costs. Free standard UK delivery when you spend over £40

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1M reviews

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4.7

All reviews

(1,012,433)

112,532 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

So happy with this service. No need to go stand in a queue at the pharmacy or be on the phone in a queue to re order. Everything gets done for you, even reminders to put in your new month's order, just a couple of clicks and your order is in and very speedy delivery.

July 10, 2026
Rated 1 out of 5 stars

Every time I send my prescription…

Every time I send my prescription request you say you will send an email verification which I never receive. Also when I phone my surgery asking for my prescription they say they haven’t received it! Or it has arrived later than what I have been led to believe.

July 16, 2026

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