I found the pastry bags easily on the website, they were in-stock, and I ordered them. They shipped quickly, albeit a little more expensively than I had expected, and arrived quickly. The pastry bags... See more
Company replied
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Review summary
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Outstanding tried & true kitchen gear arrives fast! I love my new Kunz spoon and find myself reaching for it daily. It's fantastic for a variety of simple tasks especially if you love the right tool... See more
Company replied
After some shopping around, it was clear that JB Prince is the place to go for restaurant quality rubber cutting boards. Easy to order, shipped promptly and good followup communications.
Company replied
I’m very happy with the entire buying process. The spoons became very popular after a review in Wirecutter. Despite the challenge my set arrived within a week. I purchased two for myself with the othe... See more
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Company details
- #2 of 2 best companies in Restaurant
- #3 of 4 best companies in Cutlery Store
- #16 of 41 best companies in Food Products Supplier
- #15 of 46 best companies in Kitchen Supply Store
- #1 of 2 best companies in Knife Manufacturing
- #4 of 5 best companies in Knife Store
Written by the company
JB Prince is a provider of the world's finest chef tools, cutlery and equipment for professionals in the culinary industry. We have only quality products. Shop online or visit our store in New York!
Contact info
36 East 31st Street - 6th Fl., 10016, New York, United States
- (800)473-0577
- customerservice@jbprince.com
- www.jbprince.com
4.6
Excellent
4K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
So you guys silently drop things i…
So you guys silently drop things i ordered without even heads-up?
July 30, 2026
Reply from JB Prince Company
Hi Chef,
Thanks for your feedback, and I'm sorry for the frustration this caused. Before responding, I did want to investigate and clarify the timeline. On 7/30/26 we emailed you via our Shopify order notifications to let you know this item was out of stock and that a refund was being issued to your account — so this wasn't something we removed without a heads-up.
If that email didn't reach you (it's worth checking spam/promotions folders), or if the refund hasn't shown up yet, please let us know at Customerservice@jbprince.com with your order number and we'll follow up right away.
We appreciate you giving us the chance to set the record straight, and we're happy to help with anything still outstanding.
Reply from JB Prince Company
Hi Chef, thank you for the kind words about the spoon — glad you're enjoying it!
Regarding shipping, we totally understand the concern, especially on smaller orders. For what it's worth, our current rates actually reflect a decrease from what they were previously, based on updated carrier pricing. We know shipping costs can still feel disproportionate on lower-priced items, and it's something we're mindful of. Thanks again for the honest feedback — we appreciate you taking the time to share it!
Easy access to web site/ quick checkout…
Easy access to web site/ quick checkout and fast delivery of the right product
good job all around
July 23, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
I love my saucing spoon
I love my saucing spoon. Great balance. Much better than using nana's old old silver plate! Should have entered the 21st C a long time ago.
August 3, 2026
Reply from JB Prince Company
Hi Chef! Nana's silver plate never stood a chance! So glad the saucing spoon has found a happy home in your kitchen — the balance really is a game-changer once you've used it. Thank you for the great review!
My second spoon
My second spoon. I like them both, one short handle and one long handle. The part I do not like is the end of the handle on both spoons is almost sharp enough to cut you. The short one I had to use a file to dull the edge so I could use it without pain. The long one has the same problem but the end does not usually hit my palm. I will be filing that one down as well. Great spoon bad handle in my opinion.
July 20, 2026
Reply from JB Prince Company
Hi Chef,
Thank you for the detailed feedback, and congratulations on your second spoon! We're glad you're enjoying the balance and craftsmanship, but we're sorry to hear about the sharp edge on the handles — that's not the experience we want you to have.
We understand our customer service team has already been in touch and offered a replacement or refund, with no need to send the spoons back. We hope that helps, and please don't hesitate to reach out again if there's anything else we can do.
Thanks for taking the time to share this feedback — it genuinely helps us improve.
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Excellent Chef Tools & Products
Excellent products, fast shipping and great to shop with. Thank you!
July 16, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
The spoons are beautify and I can't…
The spoons are beautify and I can't wait to use them. They came in perfect condition -- though perhaps it would have been nicer if they were individually packaged in some type of simple high-qualityplastic wrap.
July 20, 2026
Reply from JB Prince Company
Hi Chef! Thank you for such a thoughtful review. We're so happy to hear the spoons arrived beautifully and in perfect shape. Your idea about individual plastic wrap is a great one, and it's the kind of detail we love hearing from customers. We'll pass this along to our packaging team as we continue to refine the unboxing experience. Thanks so much for choosing us!
Very prompt!
July 20, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Slow CS.
Items were fine but I sent the CS people an RMA request 6 days ago and no response. Got lost in their system. They replied.
July 5, 2026
Reply from JB Prince Company
Hi Chef! We do apologize if there was any inconvenience, however I did reach out to customer service to confirm communication. They replied to both emails provided when you initially reached out same day. As of earlier today 7/27, Customer service has once again reached out with the RMA order as requested. Please ensure you receive this RMA sent to seattleshort@hotmail.com. If this is still missing, please check your junk / spam box.
Thank you.
Great selection of professional tools…
Great selection of professional tools for the professional kitchen and quick turnaround from order to shipping to delivery.
July 7, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Quick delivery and great merchandise.
July 13, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Perfect service to cover a UPS mistake
My order was misdelivered by UPS and JB Prince managed the whole mishap for me. They sent a replacement order ASAP.
July 6, 2026
Reply from JB Prince Company
Thank you so much for sharing this, Chef! We're sorry to hear UPS dropped the ball on your delivery, but we're glad Alec, our customer service team member could jump in and get a replacement out to you quickly. Making sure you actually receive what you ordered — regardless of what happens along the way — is exactly what we aim for. We appreciate your patience through the mix-up and your trust in us to make it right. Thanks for being a JB Prince customer!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Love the Gray Kunz spoons
Love the Gray Kunz spoons, both regular and slotted.
Service was lightning fast and good communication.
July 7, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Great product
Great product, good price. Easy to order. I was kept well informed about shipping.
June 29, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
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