North American Kitchen Solutions, Inc. Reviews 

2,873
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and responsive support team for expertly guiding them through complex installations and answering technical questions. People also consistently note the excellent product quality across the board and how easy it is to place custom orders smoothly. Some reviewers were not happy with order fulfillment, mentioning missing items or receiving the wrong parts during delivery. A few customers also experienced frustrating delays in receiving replacement items or getting these fulfillment mistakes resolved properly. Consumers noted that dealing with such problems required extra effort and caused disappointment.

What people talk about most

Staff

Customers report widespread satisfaction and deep appreciation for the staff, highlighting their... See more

Customer service

People report positive experiences with customer service, highlighting helpful and responsive staff who... See more

Product

Reviewers highlight positive aspects of product quality, noting top-tier materials that are easy to install... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast and easy... See more

Service

Clients share satisfaction and positive opinions on service, noting that everything is handled in a fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HOODMART offers excellent product quality across the board. In my experience, whenever a problem has arisen, their support team has responded promptly and resolved it quickly. What stands out most i... See more

Company replied

Rated 5 out of 5 stars

Michelle Aviles was very helpful and quick to respond to my calls. She is a great asset to NAKS, Michelle is one of the reasons we use this company for all of our hood needs. Another reason is the... See more

Company replied

Rated 5 out of 5 stars

Tommy in your technical department was great! I had my own HVAC business for 35 years and was in the field over 50 years. I have dealt with all sorts of technical support people through those years.... See more

Company replied

Rated 5 out of 5 stars

I had the very best experience with MShell. She was the best balance of profession and very real and honest with me! She helped me make the right decision for our new restaurant and I really enjoyed m... See more

Company replied


Company details

  1. #2 of 46 best companies in Kitchen Supply Store
  2. #76 of 252 best companies in Business to Business Service
  3. #13 of 49 best companies in Manufacturer

Written by the company

Established in 1987, North American Kitchen Solutions is a market leader in designing and manufacturing commercial kitchen ventilation systems and custom-fabricated workspaces for the foodservice industry. Through thoughtful design, engineering, and a variety of proprietary leading-edge ventilation systems, NAKS is your go-to resource for Makeup Air Hoods, Exhaust Hoods, Concession Hoods, Ventless Hoods, Type 2 Hoods, Fire Suppression Systems, Exhaust & Supply Fans, No-Weld Ductwork, and Purpose-Built Custom Fabrication. When you partner with NAKS, you can expect… Proudly Manufactured in the USA since 1987 – We have production facilities in the Cleveland, OH (2 locations) , Dallas, TX and the Atlanta, GA, areas. With our rapidly expanding operating footprint, we can deliver nationwide. Speed-to-Market – We’ve structured our operations to deliver the fastest lead time in the industry. Don’t let ventilation systems bottleneck your kitchen project. We ship hoods in 5-7 business days, fans in 1-2 business days, and custom fabrication (1-3 piece projects) in 2-3 weeks. Please note that larger and more complex projects may require more time. Service & Support – Our Sales, Support, and Engineering teams will help you throughout every phase of your project. We’ll ensure that you get the appropriate system for your project and that it is compliant. Full-Line Manufacturer – Don’t settle for one-size-fits-all quotes. As a full-line manufacturer of ventilation systems, we’ll help you identify the appropriate system for your project and identify value-engineering opportunities to reduce costs. For shipping, general inquiries and customer service, please contact NAKS Customer Care: Call: 1-800-854-3267 (Monday – Friday 8:00am – 6:00pm EST, Saturday 9:00am – 2:00pm) Fax: 1-800-854-3267 For sales inquiries or quotes, please contact NAKS Sales: Email: sales@naksinc.com Mailing Address: NAKS, Inc., 172 Reaser Ct, Elyria, OH 44035 For website related comments or advertising, please contact the NAKS Webmaster: Email: webmaster@naksinc.com ALL Exhaust Hood Systems are Guaranteed to pass all state and local codes. ALL NAKS® Commercial Exhaust Hood Systems are constructed in the USA from Heavy Gauge Steel and built to NSF and NFPA 96 Standards, are ETL Listed and comply with UL710 Hood Standards. NAKS® offers a full line of the finest Exhaust Hood Systems and Custom Fabrication with the industry’s longest lasting and most energy efficient insulation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(2,873)

202 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast shipping

Excellent customer service and tech support. When we had questions regarting the install, they were there every step of the way patiently explaining and helping us troubleshoot.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Tanya is AMAZING!!

Tanya is AMAZING!!! She always makes placing an order fast and easy. She friendly, accommodating, and very helpful. Tanya is one of the best sales rep I worked with. Thank you Tanya

August 17, 2026
North American Kitchen Solutions, Inc. logo

Reply from North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

Rated 5 out of 5 stars

Great service

Great service and in process to make hood system to meet our needs.

August 13, 2026
North American Kitchen Solutions, Inc. logo

Reply from North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

Rated 5 out of 5 stars

Tammy at Hoodmart was very careful…

Tammy at Hoodmart was very careful making sure we ordered exactly what we needed and she is very professional and friendly.

August 10, 2026
North American Kitchen Solutions, Inc. logo

Reply from North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

Rated 5 out of 5 stars

Mike was great

Mike was great! He was very knowledgeable, patient, and helpful throughout the entire process. He took the time to understand the issue and was able to help me resolve it. I really appreciated his excellent customer service.

July 30, 2026
Unprompted review
North American Kitchen Solutions, Inc. logo

Reply from North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and look forward to working with you again.

Rated 5 out of 5 stars

Aaron was knowledgeable

Aaron was knowledgeable, understood my needs and explained why NAKS doesn't supply certain products.

August 6, 2026
North American Kitchen Solutions, Inc. logo

Reply from North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and hope to work with you again in the future.

Rated 4 out of 5 stars

They are doing pretty good

They are doing pretty good. Would appreciate a bit faster turnaround on some of the stuff.

August 7, 2026
North American Kitchen Solutions, Inc. logo

Reply from North American Kitchen Solutions, Inc.

Thank you for your feedback! HoodMart and NAKS appreciate your business and as we work to continue improving in all departments, we will be sure to keep this as a discussion point to improve customer experience.

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